Seasoned French‑Speaking Customer Experience Specialist – Luxury Brand Support & Premium Service Excellence – Remote (Greece) – Join brighthush

Welcome to brighthush – Crafting Unforgettable Luxury Experiences Worldwide

At brighthush, we believe that every interaction with a luxury brand should feel like a personal invitation to an exclusive world. Our mission is to elevate the customer journey to an art form, blending impeccable service with the sophistication that defines our clientele. As a global leader in premium lifestyle solutions, brighthush is committed to delivering seamless, memorable experiences that resonate across cultures and continents.

Why brighthush? Why This Role?

We’re looking for a seasoned French‑speaking Customer Experience Specialist who thrives in a fast‑paced, high‑touch environment. If you have a passion for luxury, a knack for turning challenges into opportunities, and a proven track record of exceeding client expectations, you’ll find your home here. This role is fully remote, based in Greece, and offers the flexibility to work from anywhere while staying connected to a vibrant, international team.

Key Responsibilities

• Client Relationship Management: Serve as the primary point of contact for our French‑speaking clientele, ensuring every interaction reflects the brand’s premium ethos.
• Issue Resolution & Escalation: Identify, troubleshoot, and resolve complex service issues swiftly, collaborating with cross‑functional teams to deliver timely solutions.
• Service Excellence Initiatives: Champion continuous improvement projects aimed at enhancing the customer journey, from onboarding to post‑purchase follow‑up.
• Data‑Driven Insights: Analyze customer feedback, service metrics, and trend reports to inform strategy and drive actionable improvements.
• Multilingual Support: Provide fluent, culturally attuned communication in French and English, ensuring clarity and professionalism in every touchpoint.
• Product Knowledge & Upselling: Maintain deep knowledge of our product portfolio and identify opportunities for cross‑selling and upselling to enhance revenue streams.
• Team Collaboration: Work closely with Sales, Marketing, and Product teams to align customer insights with business objectives.
• Compliance & Quality Assurance: Adhere to all brand guidelines, privacy regulations, and quality standards, safeguarding the integrity of the customer experience.

Essential Qualifications

• Minimum 5 years of experience in customer experience or client services within the luxury or high‑end retail sector.
• Fluency in French (written and spoken) and strong command of English.
• Proven ability to manage complex, high‑value client relationships with a consultative approach.
• Strong analytical skills, with experience interpreting customer data to drive service improvements.
• Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and customer support tools (e.g., Zendesk, Intercom).
• Self‑motivated, highly organized, and comfortable working independently in a remote setting.

Preferred Qualifications

• Experience in a luxury brand environment, such as high‑fashion, fine jewelry, or premium automotive.
• Knowledge of European market dynamics and cultural nuances that influence luxury consumer behavior.
• Background in project management or process improvement (Lean, Six Sigma).
• Multilingual capabilities beyond French and English.
• Prior experience with remote collaboration tools (Slack, Microsoft Teams, Zoom).

Key Skills & Competencies

• Customer‑Centric Mindset: A genuine passion for delivering exceptional service and anticipating client needs.
• Problem‑Solving: Ability to diagnose issues quickly and devise creative, effective solutions.
• Attention to Detail: Precision in handling high‑value transactions and maintaining brand consistency.
• Adaptability: Thrives in a dynamic environment, adjusting priorities as business needs evolve.
• Collaboration: Works seamlessly with cross‑functional teams, fostering a culture of shared success.
• Time Management: Efficiently balances multiple client accounts while meeting deadlines.
• Tech Savvy: Comfortable navigating digital tools and platforms to enhance customer interactions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Experience Specialist, you’ll have the opportunity to:

• Progress into senior client‑success roles, such as Customer Success Manager or Director of Client Experience.
• Lead cross‑departmental initiatives that shape the future of our customer journey.
• Participate in global leadership development programs and mentorship circles.
• Attend industry conferences, workshops, and training sessions to stay ahead of luxury market trends.
• Contribute to the creation of best‑practice playbooks that influence the entire organization.

Work Environment & Culture at brighthush

Our culture is built on the pillars of innovation, inclusivity, and a relentless pursuit of excellence. You’ll experience:

• Remote flexibility with a structured weekly cadence of virtual team huddles and strategy sessions.
• A collaborative, flat hierarchy that encourages open dialogue and rapid decision‑making.
• Access to a global network of experts across product, marketing, and operations.
• Regular virtual social events, wellness programs, and cultural exchange initiatives.
• A commitment to work‑life balance, with generous vacation policies and mental‑health resources.

Compensation, Perks & Benefits

While we tailor compensation to reflect experience and market benchmarks, you can expect:

• Competitive base salary aligned with industry standards for remote luxury customer‑experience roles.
• Performance‑based bonuses and incentive plans tied to client satisfaction metrics.
• Health, dental, and vision coverage for you and your dependents.
• Flexible working hours and a fully remote work setup, including a stipend for home‑office equipment.
• Professional development budget for courses, certifications, and conferences.
• Annual wellness stipend and access to virtual fitness classes.
• Employee referral program with attractive rewards.

How to Apply

Ready to elevate the luxury customer experience to new heights? Click the link below to submit your application and join the brighthush family.

Apply for this job

We Can’t Wait to Meet You!

At brighthush, we’re not just building a brand; we’re crafting stories that linger in the hearts of our clients. If you’re ready to bring your expertise, passion, and dedication to a team that values excellence above all, we invite you to apply today. Let’s create unforgettable luxury experiences together.