Senior Enterprise Customer Success Executive – AI & Data Governance Champion for Fortune 500 Clients, Driving Strategic Partnerships, Revenue Growth, Customer Advocacy, and Digital Transformation Leadership at brighthush

About brighthush

brighthush is more than a technology vendor – we are a global catalyst for digital transformation. With a portfolio that spans over 45,000 customers, including 90 % of the Fortune 500, our solutions empower enterprises to unlock the full potential of artificial intelligence, data governance, cybersecurity, and platform modernization. Our mission is simple yet powerful: turn data into decisive action and turn challenges into scalable opportunities. We achieve this by combining cutting‑edge technology with an unwavering focus on customer success.

At brighthush, we believe that the best technology is built by the best people. Our culture is rooted in curiosity, collaboration, and a relentless commitment to delivering measurable value to our clients. We thrive on solving complex problems, fostering continuous learning, and celebrating the impact our solutions have on the world. If you are passionate about technology, love building relationships, and want to be part of a global team that is shaping the next wave of digital transformation, brighthush is the place for you.

Why Join brighthush?

When you join brighthush, you become part of a forward‑thinking organization that is at the forefront of enterprise AI and data governance. You’ll work alongside industry experts, influence product strategy, and directly impact the success of the world’s most influential companies. Our commitment to innovation, learning, and employee well‑being means you’ll have the resources, support, and autonomy to grow both personally and professionally.

We offer a culture that rewards curiosity, encourages experimentation, and celebrates measurable impact. Whether you’re a seasoned professional or an emerging leader, brighthush provides a platform to accelerate your career, expand your network, and leave a lasting imprint on the future of technology.

Position Overview

As a Senior Enterprise Customer Success Executive, you will be the linchpin between brighthush’s cutting‑edge solutions and the high‑value enterprise accounts you manage. You will own a portfolio of strategic customers, guiding them through every stage of their journey—from onboarding and adoption to expansion and renewal—while ensuring they realize measurable business outcomes. Your role is both strategic and hands‑on: you’ll act as a trusted advisor, advocate, and catalyst for growth, driving adoption, satisfaction, and long‑term partnership.

Key Responsibilities

• Build and nurture trusted relationships with C‑suite executives, product owners, and technical leads across each account, positioning yourself as the primary point of contact for success and adoption initiatives.
• Develop and execute Success Plans that align with customer goals, business outcomes, and value milestones, ensuring a clear roadmap for adoption and ROI.
• Drive product adoption and value realization through proactive engagement, regular business reviews, and data‑driven insights that showcase the tangible impact of brighthush solutions.
• Monitor customer health using metrics, dashboards, and qualitative feedback; identify risks and opportunities, and coordinate cross‑functional resources to mitigate challenges and accelerate success.
• Collaborate across teams—Sales, Renewals, Support, Product, and Professional Services—to deliver a seamless, integrated customer experience that exceeds expectations.
• Champion retention and renewal efforts while uncovering opportunities for cross‑sell and upsell conversations that drive revenue growth and deepen the partnership.
• Advocate for the customer within brighthush, providing actionable feedback to product and engineering teams to enhance the customer experience and business outcomes.
• Mentor and coach junior team members, sharing best practices, insights, and success stories to elevate the overall performance of the Customer Success organization.
• Lead strategic initiatives such as industry‑specific workshops, thought‑leadership webinars, and customer advisory boards that position brighthush as a thought leader in AI and data governance.
• Analyze and report on success metrics to senior leadership, translating data into actionable insights that inform strategy and drive continuous improvement.
• Champion a culture of continuous improvement by identifying process gaps, proposing enhancements, and driving adoption of best practices across the Customer Success function.
• Represent brighthush at industry events and conferences, sharing success stories, case studies, and emerging trends to strengthen brand credibility and attract new prospects.

Essential Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, Sales Engineering, or a comparable customer‑facing role within the SaaS, cybersecurity, or data management space.
• Proven track record managing enterprise customers, with a deep understanding of the challenges and opportunities that large organizations face in digital transformation.
• Exceptional relationship‑building skills, capable of engaging both business and technical stakeholders—including executive‑level contacts—across diverse industries.
• Strong communication and presentation abilities, with the capacity to translate complex technical capabilities into clear, business‑centric value propositions.
• Experience developing and executing customer success plans that drive adoption, retention, and satisfaction.
• Excellent organizational and project management skills, adept at juggling multiple priorities and delivering results on time.
• Proficiency in managing customer escalations and coordinating cross‑functional teams to resolve issues swiftly and effectively.
• Fluency in English and German (both written and spoken) is required.
• Strategic mindset with the ability to anticipate market trends and align customer strategies accordingly.
• Demonstrated ability to influence product roadmap decisions through customer insights.
• Experience with data‑driven decision making, including proficiency in analytics platforms and KPI tracking.

Preferred (Nice to Have)

• Background in supporting digital transformation or migration initiatives, including transitions from on‑premises to SaaS solutions.
• Experience within a B2B software organization’s Customer Success function.
• Familiarity with customer success platforms such as brighthush, and CRM tools like brighthush.
• Hands‑on experience using AI tools to enhance productivity and customer engagement.
• Experience leading cross‑functional workshops or advisory councils.
• Knowledge of data governance frameworks (e.g., GDPR, CCPA) and compliance best practices.
• Experience managing a portfolio of high‑value enterprise accounts with complex, multi‑region deployments.
• Track record of achieving or exceeding renewal and expansion targets.

Skills & Competencies

• Strategic thinking and analytical mindset, with the ability to translate data into actionable insights.
• Exceptional stakeholder management, influencing decision makers at all levels.
• Project management expertise, ensuring timely delivery of initiatives.
• Strong negotiation and conflict‑resolution skills.
• Proficiency in using customer success and analytics platforms.
• Adaptability and resilience in a fast‑moving, high‑growth environment.
• Excellent written and verbal communication skills in both English and German.
• Passion for continuous learning and staying ahead of industry trends.
• Ability to coach and develop junior team members.
• Customer‑centric mindset with a focus on delivering measurable value.

Career Growth & Learning Opportunities

• Leadership Development – As a senior member of our Customer Success team, you’ll have the chance to lead cross‑functional initiatives, mentor junior colleagues, and shape the future of enterprise AI adoption.
• Product Influence – Your insights will directly inform product roadmap decisions, giving you a seat at the table where the next generation of brighthush solutions is defined.
• Global Exposure – Work with a diverse, high‑performing team spread across multiple time zones, gaining cross‑cultural insights and expanding your professional network.
• Continuous Learning – Access to a robust learning ecosystem, including certifications, workshops, and mentorship programs that keep you at the forefront of technology and customer success best practices.
• Career Pathways – Opportunities to transition into senior leadership roles, such as Director of Customer Success, VP of Customer Experience, or Head of Enterprise Solutions.
• Thought Leadership – Represent brighthush at industry conferences, webinars, and panel discussions, building your personal brand and expanding your influence.
• Innovation Labs – Participate in internal innovation labs where you can experiment with emerging technologies and propose new customer‑centric features.

Work Environment & Company Culture

• Transparency – Open communication across all levels, ensuring everyone has the information they need to succeed.
• Inclusivity – A commitment to diversity, equity, and inclusion, creating a safe space for all voices to be heard.
• Continuous Learning – A growth mindset that supports ongoing skill development and knowledge sharing.
• Impact‑Driven Work – Every project and interaction is aimed at delivering measurable value to our customers and the broader community.
• Innovation‑First Culture – A workplace that encourages experimentation, embraces new ideas, and rewards bold thinking.
• Work‑Life Balance – Flexible schedules, remote‑first options, and a supportive environment that values personal well‑being.
• Collaborative Spirit – Cross‑functional teams that celebrate shared successes and learn from challenges together.
• Employee Recognition – Regular recognition programs that celebrate individual and team achievements.

Compensation & Benefits

In compliance with the EU Pay Transparency Directive, the base salary for this role starts at EUR 62,560 annually. Actual base salary will vary based on experience, qualifications, and performance. This role is also eligible to participate in a commission plan, governed by a formal corporate compensation plan. Benefits are offered on a country‑by‑country basis and include:

• Health, dental, and vision insurance packages
• Flexible paid time off and holiday schedule
• Remote‑first work model with optional office hubs
• Professional development stipend and training budget
• Employee wellness programs and mental health resources
• Equity or stock‑option opportunities (where applicable)
• Annual performance bonuses and long‑term incentive plans
• Comprehensive relocation support for international hires
• Access to cutting‑edge technology and tools to support your role
• Employee referral bonuses for bringing in top talent

How to Apply

If you are a seasoned Customer Success professional who thrives on building lasting relationships, driving adoption, and unlocking business value, we want to hear from you. Bring your expertise, your passion for technology, and your commitment to excellence to brighthush, and help us shape the future of enterprise AI and data governance.

Apply today and become part of a team that is not only leading the industry but also redefining what it means to deliver true customer success.