Seasonal Remote Tax Season Customer Support Agent – 2026/2027 Tax Filing Assistance – Brighthush

About Brighthush

Brighthush is a forward‑thinking technology company that has been empowering taxpayers for over five decades. Founded in 1965, we have evolved from a traditional tax preparation firm into a leading software platform that simplifies the filing process for millions of individuals and small businesses across the United States. Our mission is to make tax filing transparent, accessible, and stress‑free, while staying true to the values that have guided us since day one: integrity, customer focus, and a commitment to continuous innovation.

With a vibrant team of 201‑500 professionals, Brighthush operates from a modern, collaborative headquarters in Augusta, Georgia, and extends its reach through a robust remote workforce. We pride ourselves on fostering a culture that blends cutting‑edge technology with a supportive, inclusive environment where every team member can thrive.

Why Join Brighthush This Tax Season?

Tax season is the heartbeat of our business, and we need passionate, customer‑centric individuals to help us deliver the best experience possible. As a Seasonal Remote Tax Season Customer Support Agent, you will be the frontline of our service, guiding customers through their filing journey and ensuring they feel confident and supported every step of the way.

Why choose Brighthush? Because we offer:

• Competitive hourly rates and performance‑based bonuses
• Comprehensive paid training that equips you with the tools and knowledge to succeed
• Flexible remote work from any U.S. location—no commute, no office constraints
• Access to a global network of experts and continuous learning resources
• A culture that celebrates diversity, encourages innovation, and rewards teamwork

Key Responsibilities

As a Seasonal Remote Tax Season Customer Support Agent, you will:

• Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring a positive first impression.
• Provide accurate information about Brighthush product features, pricing, and availability, helping customers make informed decisions.
• Troubleshoot and resolve issues by diagnosing problems, applying solutions, and escalating complex cases to specialized teams when necessary.
• Maintain accurate customer records in our support system, ensuring data integrity and compliance with privacy regulations.
• Collaborate with teammates across departments to share insights, improve processes, and meet shared customer satisfaction goals.
• Meet performance metrics such as response time, customer satisfaction scores, and quality assurance ratings.
• Stay informed about the latest Brighthush product updates, policy changes, and industry trends.
• Adhere to company policies regarding data protection, confidentiality, and professional conduct.
• Maintain a quiet, professional home workspace that meets our technical and security standards.

Essential Qualifications

• High school diploma or equivalent; a college degree is preferred.
• Prior experience in customer support, call center, or a related field.
• Excellent verbal and written communication skills in English.
• Strong problem‑solving and decision‑making abilities.
• Ability to thrive in a fast‑paced, high‑volume environment.
• Attention to detail and strong organizational skills.
• Comfortable using customer support software, CRM systems, and basic troubleshooting tools.
• Professional, empathetic demeanor when handling challenging interactions.
• Experience with tax preparation or financial services is a plus.
• Bilingual proficiency in English and Spanish is highly desirable.

Preferred Qualifications

• Previous experience as a tax professional or in tax preparation services.
• Technical support background, especially with desktop computer systems.
• Familiarity with tax filing software and related terminology.
• Experience working remotely with a proven track record of self‑management.

Skills & Competencies

• Customer‑first mindset with a genuine desire to help.
• Strong analytical and troubleshooting skills.
• Excellent time‑management and multitasking abilities.
• Adaptability to new tools, processes, and changing priorities.
• Team collaboration and knowledge sharing.
• Resilience under pressure and a positive attitude.

Career Growth & Learning Opportunities

At Brighthush, we believe in investing in our people. Even as a seasonal role, you will gain:

• Hands‑on experience with cutting‑edge tax technology.
• Mentorship from seasoned professionals in customer support and product development.
• Access to internal training modules covering tax law updates, product features, and soft‑skill development.
• Potential pathways to full‑time roles in support, product management, or sales after the tax season.
• Opportunities to contribute to process improvements and share your insights on enhancing customer experience.

Work Environment & Company Culture

Brighthush is built on a foundation of trust, respect, and continuous improvement. Our remote culture emphasizes:

• Transparent communication through weekly virtual town halls and real‑time chat channels.
• Inclusive decision‑making that values diverse perspectives.
• Recognition programs that celebrate individual and team achievements.
• Work‑life balance initiatives, including flexible scheduling and mental‑health resources.
• A commitment to sustainability, with a goal to reduce our carbon footprint through remote work and digital collaboration.

Compensation, Perks & Benefits

While specific figures may vary based on location and experience, Brighthush offers:

• Competitive hourly wage with performance‑based bonuses.
• Paid training and onboarding.
• Full access to our internal knowledge base and support tools.
• Health, dental, and vision insurance options for eligible employees.
• Paid time off and holiday scheduling aligned with the tax season calendar.
• Employee referral bonuses for bringing in top talent.
• Opportunities to participate in company‑wide initiatives such as volunteer days and wellness challenges.

How to Apply

Ready to make a difference this tax season? Submit your application through our career portal or click the link below to get started. We look forward to welcoming you to the Brighthush family and working together to create a seamless tax experience for our customers.