Remote Customer Service Voice Talent – U.S. (Agent & Caller Roles – Fully Remote, Flexible Hours)

About brighthush and the Voice Talent Opportunity

brighthush is at the forefront of artificial intelligence, building the next generation of conversational agents that feel natural, helpful, and human. Our mission is to bridge the gap between human empathy and machine efficiency by creating richly detailed, realistic voice data that trains AI to understand and respond to real‑world customer interactions. With a small but highly skilled team, brighthush is rapidly expanding its portfolio of AI products across finance, healthcare, retail, and beyond.

We are currently looking for talented, U.S.-based English speakers to join our Voice Talent Program. This role is entirely remote, offering you the flexibility to work from anywhere in the United States while contributing to a cutting‑edge technology that will shape the future of customer service worldwide.

Why Join brighthush?

• Impactful Work: Your voice will become the backbone of AI assistants that help millions of customers every day.
• Remote Flexibility: Work from home, a coffee shop, or anywhere you feel most productive.
• Competitive Compensation: Earn a competitive hourly rate that reflects your experience and the value you bring.
• Professional Growth: Gain exposure to AI, machine learning, and voice technology—skills that are in high demand across industries.
• Inclusive Culture: At brighthush, we celebrate diversity, encourage creativity, and value every team member’s unique perspective.

Key Responsibilities

As a Voice Talent for brighthush, you will play a dual role: the supportive customer service agent and the inquisitive customer caller. Your recordings will be used to train AI systems to handle a wide range of real‑world scenarios. Your day-to-day tasks include:

• Recording realistic, high‑quality phone conversations that simulate authentic customer service interactions.
• Playing the role of a customer service representative: greeting callers, diagnosing issues, offering solutions, and maintaining a calm, helpful demeanor.
• Playing the role of a customer: calling in about orders, charges, account inquiries, or product support.
• Following scripted prompts while also injecting natural conversational flow to create authentic dialogue.
• Reviewing recordings for clarity, tone, and adherence to brand guidelines.
• Collaborating with the AI training team to refine scripts and improve data quality.

Essential Qualifications

• Native U.S. accent or near-native proficiency in English.
• Must reside in the United States (or Canada, if you are a U.S. citizen).
• Clear, articulate speaking voice with excellent diction.
• Experience in customer service, call centers, or a related field is highly preferred.
• Comfortable with acting or conversational performance; a background in theater or improv is a plus.
• Strong listening skills and the ability to respond naturally to prompts.
• Reliable high‑speed internet connection and a quiet recording environment.
• Basic familiarity with audio recording software (e.g., Audacity, Adobe Audition).

Preferred Qualifications

• Prior experience recording voice data for AI or machine learning projects.
• Knowledge of AI ethics and data privacy best practices.
• Experience with remote collaboration tools such as Zoom, Slack, and Google Workspace.
• Ability to provide constructive feedback on script improvements.

Skills & Competencies

• Exceptional verbal communication and active listening.
• Empathy and patience when dealing with diverse customer scenarios.
• Adaptability: quickly switching between agent and caller roles while maintaining authenticity.
• Technical proficiency: comfortable using recording equipment and basic audio editing.
• Time‑management: meeting recording deadlines and maintaining consistent quality.
• Collaboration: working closely with AI trainers, scriptwriters, and quality assurance teams.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing pathways for professional development. As a Voice Talent, you will:

• Gain hands‑on experience with AI training pipelines and data annotation.
• Learn about natural language processing, speech recognition, and conversational AI.
• Participate in workshops and webinars led by industry experts.
• Contribute to the design of new AI products and voice interaction frameworks.
• Explore potential career tracks in AI research, product management, or voice technology consulting.

Work Environment & Culture at brighthush

brighthush thrives on a culture of curiosity, collaboration, and continuous improvement. Our remote team spans across the U.S., and we maintain:

• Weekly virtual coffee chats to foster community and share ideas.
• Open‑door communication channels where every voice is heard.
• Inclusive hiring practices that celebrate diversity in all its forms.
• Regular feedback loops to help you grow and succeed.

Compensation, Perks, and Benefits

While specific numbers may vary based on experience, we offer:

• Competitive hourly rates that reflect the quality of your recordings.
• Flexible scheduling to accommodate your personal commitments.
• Full remote work with no commuting costs.
• Access to a digital library of training resources, including voice coaching tutorials.
• Opportunities to earn bonuses for exceptional performance and high‑quality recordings.
• Health and wellness resources, such as virtual fitness classes and mental health support.

How to Apply

If you are passionate about shaping the future of customer service through AI, we would love to hear from you. Please submit your application through the link below, ensuring you include a brief cover letter that highlights your relevant experience and why you are excited about this role.

Apply to this job at brighthush

Join brighthush – Where Your Voice Builds Tomorrow

At brighthush, every recording you produce becomes part of a larger mission: to create AI that feels genuinely human. Your voice will help customers worldwide receive faster, more accurate support, and you will be part of a team that values innovation, integrity, and impact. If you are ready to bring your talent, authenticity, and enthusiasm to a forward‑thinking company, we encourage you to apply today. Let’s build the future of customer service together.