Remote Customer Service Specialist – Life Insurance & Financial Solutions Expert – Build Your Own Business at brighthush

About brighthush

brighthush is a forward‑thinking, independent insurance brokerage that empowers individuals and families to protect what matters most. Founded in 2022, we have quickly become a trusted partner for over 30 highly rated carriers, offering a broad portfolio that ranges from traditional term and whole life policies to advanced indexed universal life products and annuities. Our mission is simple: help people secure their futures while giving our agents the freedom to build a thriving, purpose‑driven business.

As a remote‑first organization, brighthush gives you the flexibility to work from anywhere in the United States while still enjoying the support of a collaborative, growth‑oriented team. We pride ourselves on a culture that values integrity, continuous learning, and work‑life balance. Whether you’re a seasoned professional or just starting your career in insurance, brighthush provides the tools, training, and mentorship you need to succeed.

Role Overview

We’re looking for a motivated, client‑centric Remote Customer Service Specialist who is passionate about helping families protect their futures. In this role, you will serve as the first point of contact for individuals and families seeking life insurance and financial planning solutions. You’ll guide them through complex coverage options, recommend tailored products, and nurture long‑term relationships—all while building your own book of business.

As a member of the brighthush team, you’ll have access to a proprietary lead system that connects you with warm prospects—no cold calling required. You’ll receive a structured onboarding program, ongoing coaching, and mentorship from experienced leaders. Over time, you’ll have the opportunity to expand your licensing across multiple states, take on leadership responsibilities, and even pursue full agency ownership.

Key Responsibilities

• Conduct virtual consultations with individuals and families who have requested information about life insurance and financial products.
• Assess each client’s unique needs, risk tolerance, and financial goals to recommend appropriate coverage options, including Mortgage Protection, Term & Whole Life, Final Expense, Retirement Planning, Indexed Universal Life (IUL), and Annuities.
• Build and maintain strong, trust‑based relationships with clients, ensuring they feel heard, supported, and confident in their decisions.
• Develop and manage a growing book of business, tracking leads, opportunities, and closed sales through our CRM system.
• Collaborate with the licensing team to secure and maintain a valid US Resident State Life & Health Insurance license.
• Stay current on industry trends, carrier products, and regulatory changes to provide accurate, up‑to‑date advice.
• Participate in regular training sessions, coaching calls, and performance reviews to continuously improve your skills and knowledge.
• Adhere to all ethical standards and compliance requirements, upholding brighthush’s reputation for integrity and professionalism.

Essential Qualifications

• U.S. citizenship with a U.S. residential address (required for licensing and carrier compliance).
• Clear background check—no felonies or recent bankruptcies.
• Valid Life & Health Insurance license in at least one U.S. state (or willingness to obtain one before starting).
• Strong communication skills—both verbal and written—capable of explaining complex insurance concepts in simple terms.
• Proven ability to work independently, manage time effectively, and hold yourself accountable for results.
• High level of integrity, professionalism, and ethical conduct.
• Self‑starter with an entrepreneurial mindset, eager to build and grow a personal business.
• Comfortable using technology—CRM platforms, video conferencing, and productivity tools.

Preferred Qualifications

• Prior experience in life insurance, financial services, or a related field.
• Experience with a broad range of insurance carriers and product lines.
• Knowledge of advanced market products such as Indexed Universal Life and annuities.
• Previous remote work experience, demonstrating self‑discipline and time‑management skills.
• Experience with lead generation or sales funnel management.

Skills & Competencies

• Client‑Focused Mindset: Ability to listen actively, empathize, and tailor solutions to each client’s unique situation.
• Business Acumen: Understanding that you are building a business, not just filling a role—willingness to invest time, effort, and resources into growth.
• Coaching & Learning: Openness to feedback, a growth mindset, and a desire to continuously improve.
• Problem‑Solving: Creative, analytical thinker who can navigate complex scenarios and find practical solutions.
• Time Management: Ability to prioritize tasks, meet deadlines, and maintain productivity in a remote environment.
• Ethical Judgment: Commitment to doing the right thing for clients and colleagues, even when it’s not the easiest path.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. We provide:

• Structured onboarding that covers product knowledge, sales techniques, and compliance.
• Ongoing training modules—live webinars, recorded sessions, and interactive workshops.
• One‑on‑one mentorship from senior leaders and experienced agents.
• Access to a broad portfolio of products from 30+ carriers, giving you the flexibility to match the right solution to each client.
• Opportunities to expand your licensing across multiple states, increasing your market reach.
• Leadership development programs that prepare you for roles such as Team Lead, Regional Manager, or even full agency ownership.
• Clear performance metrics and transparent career ladders, so you know exactly what it takes to advance.

Work Environment & Company Culture

brighthush is built on a foundation of trust, collaboration, and purpose. Our remote culture is designed to foster:

• Flexibility: Build your schedule around your personal and professional goals.
• Support: A dedicated team that celebrates wins and provides help when challenges arise.
• Integrity: A culture that values honesty, transparency, and ethical behavior.
• Growth: Continuous learning opportunities, from product knowledge to leadership skills.
• Work‑Life Balance: No mandatory quotas, no recruitment fees, and no required product purchases—just a focus on meaningful work.

Compensation, Perks, and Benefits

While specific compensation details are tailored to individual experience and performance, brighthush offers a competitive package that includes:

• Base salary plus uncapped commission structure.
• Performance‑based bonuses and incentives.
• Health, dental, and vision insurance options.
• 401(k) plan with company match.
• Paid time off and flexible vacation policy.
• Access to a proprietary lead system—no cold calling required.
• Comprehensive training and mentorship—no additional costs to you.
• Opportunity to earn additional income through referral programs and cross‑selling.

How to Apply

If you’re ready to take control of your career, help families secure their futures, and grow a business that reflects your values, we want to hear from you. Submit your application through our careers portal or email your resume and cover letter to [email protected]. In your cover letter, tell us why you’re passionate about life insurance, how you’ve built relationships in the past, and what you hope to achieve at brighthush.

Join brighthush Today

At brighthush, we believe that the best way to protect families is by empowering the people who serve them. If you’re driven, ethical, and eager to build a lasting business while making a real difference, this is the opportunity for you. Apply now and start your journey toward a rewarding, flexible, and impactful career.