Seasonal Remote Tax Season Customer Support Specialist – Southeast US & Charlotte, NC – Join brighthush
About brighthush
brighthush is a trailblazing leader in the tax technology space, dedicated to simplifying the tax filing journey for individuals and small businesses across the United States. Since our founding in 1965, we have evolved from a pioneering tax software developer into a trusted partner that empowers millions of users to file their returns with confidence, accuracy, and maximum refunds. Our mission is simple: make tax season stress‑free for everyone.
With a vibrant headquarters in Augusta, GA, and a satellite office in Charlotte, NC, brighthush employs nearly 200 full‑time professionals year‑round, and expands to an additional 300 seasonal support agents during peak tax season. Our team is composed of bright, innovative thinkers who collaborate across disciplines to continuously improve our platform and exceed customer expectations. We are proud of our inclusive culture, commitment to professional growth, and the impact we create for our customers every tax season.
Why Join brighthush as a Seasonal Customer Support Representative?
The tax season is a high‑energy, fast‑paced period where every interaction matters. As a Seasonal Customer Support Representative, you will be the voice of brighthush, guiding customers through their filing experience with empathy, expertise, and efficiency. This role offers a unique opportunity to:
- Work from the comfort of your home while contributing to a national mission.
- Develop customer‑centric problem‑solving skills that are highly transferable.
- Gain exposure to cutting‑edge tax technology and industry best practices.
- Join a supportive, collaborative team that values your growth and well‑being.
Key Responsibilities
As a Seasonal Customer Support Representative, you will:
- Respond promptly and professionally to customer inquiries via phone, email, or live chat, ensuring a positive first impression.
- Provide accurate information about product features, pricing, and availability, guiding users through every step of the filing process.
- Diagnose and resolve issues by troubleshooting common technical problems, escalating complex cases to specialized teams when necessary.
- Maintain meticulous records in our support system, ensuring data integrity and compliance with privacy regulations.
- Collaborate with teammates to share insights, improve processes, and meet shared performance metrics.
- Achieve performance goals related to response time, customer satisfaction scores, and quality assurance standards.
- Stay current on product updates, policy changes, and industry trends to provide the most up‑to‑date assistance.
- Adhere to company policies regarding data protection, confidentiality, and professional conduct.
- Maintain a quiet, professional workspace that meets our remote work standards.
Essential Qualifications
- High school diploma or equivalent; a college degree is preferred.
- Prior customer support or related experience, preferably in a tech or financial environment.
- Excellent verbal and written communication skills in English.
- Strong problem‑solving and decision‑making abilities.
- Ability to thrive in a fast‑paced, high‑volume environment.
- Attention to detail and strong organizational skills.
- Comfortable using customer support software, CRM systems, and basic desktop troubleshooting.
- Professional, empathetic demeanor in challenging interactions.
- Reliable high‑speed internet connection (minimum 10 Mbps upload / 25 Mbps download).
- Flexible availability, including evenings, weekends, and holidays.
Preferred (Bonus) Skills
- Experience as a tax professional or in tax preparation.
- Desktop computer tech support background.
- Bilingual proficiency in English and Spanish.
- Experience with remote support tools such as Zendesk, Intercom, or similar platforms.
- Knowledge of tax regulations and filing deadlines.
Skills & Competencies for Success
- Customer‑First Mindset: Passion for helping others and a genuine desire to solve problems.
- Communication Excellence: Clear, concise, and friendly communication across multiple channels.
- Adaptability to rapidly changing priorities and new product features.
- Time‑management skills to balance multiple inquiries simultaneously.
- Analytical thinking to diagnose root causes and recommend solutions.
- Team collaboration and knowledge sharing.
Career Growth & Learning Opportunities
While this role is seasonal, it serves as a gateway to a long‑term career at brighthush. Successful seasonal agents are often invited to join our full‑time support teams, product development squads, or customer success leadership tracks. We provide:
- Structured onboarding and continuous training modules.
- Mentorship from senior support engineers and product managers.
- Access to internal knowledge bases, webinars, and certifications.
- Clear performance metrics that can lead to promotions and salary increases.
- Opportunities to contribute to product improvement initiatives.
Work Environment & Company Culture
brighthush champions a culture of inclusivity, innovation, and work‑life balance. Our remote teams enjoy:
- Flexible scheduling that respects personal commitments.
- Regular virtual team huddles, social events, and recognition programs.
- A collaborative atmosphere where every voice is heard.
- Commitment to mental health and well‑being resources.
- Transparent communication from leadership about company goals and achievements.
Compensation, Perks, and Benefits
For the 2026/2027 tax season, Seasonal Customer Support Representatives will receive a competitive hourly rate of $17.00 per hour, with the potential for overtime during peak periods. Additional benefits include:
- Paid training and onboarding.
- Access to a comprehensive benefits portal (health, dental, vision, and retirement plans) for full‑time hires.
- Employee discount on brighthush products.
- Professional development stipend for relevant certifications.
- Flexible work-from-home environment with a stipend for home office setup.
- Participation in a company‑wide wellness program.
How to Apply
Ready to bring your passion for customer service to brighthush? Follow these steps:
- Complete the full online application through our careers portal.
- Opt in for text messages so we can reach you quickly for scheduling and updates.
- Submit any supporting documents, such as a resume or cover letter highlighting relevant experience.
Our hiring team will review your application promptly and contact you for the next steps. We encourage early applicants to secure their spot for the upcoming tax season.
Join a Team That Makes a Difference
At brighthush, you’ll be part of a mission‑driven organization that empowers millions to navigate tax season with confidence. Your contributions will directly impact customer satisfaction, product improvement, and the overall success of our platform. If you thrive in a fast‑paced, customer‑centric environment and are excited to learn and grow, we want to hear from you.