Seasonal Swedish‑Speaking E‑Commerce Support Specialist – Customer Happiness & Order Journey Excellence – Remote Portugal – Join brighthush

About brighthush

brighthush is not just a technology company; it’s a global movement that redefines how people interact with the world around them. With a presence in more than 50 countries, brighthush blends cutting‑edge hardware, intuitive software, and a world‑class e‑commerce platform to deliver experiences that feel effortless, personal, and delightfully innovative. From smart wearables that track your health to immersive AR tools that bring design to life, every product is crafted with the same philosophy: seamless, friction‑free interaction from discovery to delivery.

As we expand our footprint in Portugal, we’re looking for passionate, Swedish‑speaking professionals to join our Customer Happiness team. This role is a unique opportunity to be part of a dynamic, multicultural environment where your voice directly shapes the customer experience and drives the success of one of the most respected tech brands worldwide.

Why Join brighthush?

• Impactful Work: Every interaction you handle influences customer satisfaction scores, loyalty metrics, and brand perception.
• Global Exposure: Work with cross‑functional teams across logistics, finance, and product, gaining insights into the entire order lifecycle.
• Professional Growth: Structured learning paths, mentorship programs, and opportunities to transition into advanced roles such as Customer Success Manager, Operations Lead, or Product Support Engineer.
• Inclusive Culture: A vibrant, diverse workplace that celebrates individuality, encourages collaboration, and values work‑life balance.
• Competitive Compensation: Market‑aligned salary, performance bonuses, and a comprehensive benefits package.

Key Responsibilities

As a Swedish‑speaking E‑Commerce Support Specialist, you will be the frontline guardian of our customer journey. Your day‑to‑day tasks will include:

• Order Management Support: Resolve inquiries related to order status, delivery tracking, returns, refunds, and payment issues across multiple channels (phone, email, live chat).
• Customer Communication: Deliver clear, empathetic, and professional communication in Swedish and English, ensuring every customer feels heard and valued.
• Data Security & Compliance: Safeguard customer data by adhering to GDPR, PCI DSS, and internal security protocols.
• Escalation & Collaboration: Identify complex cases, coordinate with logistics, finance, and technical teams, and follow internal escalation procedures to achieve swift resolutions.
• Process Improvement: Provide feedback on recurring issues, suggest enhancements to support workflows, and contribute to knowledge base updates.
• Shift Flexibility: Operate within rotating shifts (07:00‑24:00, Monday‑Sunday) to support a global customer base and maintain high service availability.

Essential Qualifications

• Language Proficiency: C2‑level Swedish and C1‑level English (both written and spoken).
• Customer‑Centric Mindset: Demonstrated ability to handle challenging situations with patience, empathy, and a solution‑oriented attitude.
• Attention to Detail: Meticulous approach to data entry, documentation, and compliance checks.
• Technical Aptitude: Comfortable navigating CRM systems, ticketing platforms, and basic troubleshooting of e‑commerce tools.
• Shift Availability: Willingness to work rotating shifts, including evenings, weekends, and holidays as required.
• Legal Eligibility: EU member state ID or a valid residence card for Portugal.

Preferred Qualifications

• Prior experience in customer support, back‑office operations, or logistics within a tech or e‑commerce environment.
• Familiarity with GDPR, PCI DSS, or other data protection standards.
• Experience with ticketing systems such as Zendesk, Freshdesk, or similar platforms.
• Knowledge of e‑commerce order management processes and payment gateway integrations.
• Previous exposure to multi‑channel support (phone, chat, email, social media).

Skills & Competencies

• Communication: Clear articulation, active listening, and the ability to translate technical details into customer‑friendly language.
• Problem‑Solving: Analytical mindset to diagnose issues, identify root causes, and propose effective solutions.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
• Collaboration: Work seamlessly with cross‑functional teams, sharing insights and aligning on customer outcomes.
• Resilience: Maintain composure under pressure, manage high call volumes, and sustain a positive attitude.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Happiness Specialist, you’ll have access to:

• Structured onboarding and continuous training modules covering product knowledge, compliance, and advanced support techniques.
• Mentorship from senior support leaders and cross‑departmental experts.
• Clear career pathways: Customer Success Manager, Operations Lead, Product Support Engineer, or even roles in Product Management and UX Research.
• Annual performance reviews with transparent metrics and personalized development plans.
• Opportunities to participate in cross‑functional projects, hackathons, and innovation labs.

Work Environment & Culture

brighthush fosters a culture of inclusivity, curiosity, and continuous improvement. Our remote‑first approach in Portugal means you’ll enjoy the flexibility of working from anywhere while staying connected through:

• Weekly virtual team huddles, knowledge‑sharing sessions, and informal “coffee chats.”
• Access to a digital collaboration suite (Slack, Teams, Confluence) that keeps everyone in sync.
• Annual in‑person retreats and team‑building events to strengthen relationships and celebrate achievements.
• A supportive environment that values mental health, offers flexible working hours, and encourages a healthy work‑life balance.

Compensation & Benefits

While specific figures are tailored to experience and role, brighthush offers a competitive package that includes:

• Base salary aligned with market standards for remote roles in Portugal.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health and dental insurance, along with a wellness stipend.
• Paid time off, public holidays, and a generous sick leave policy.
• Professional development budget for courses, certifications, and conferences.
• Employee referral program and other incentive schemes.

How to Apply

If you’re ready to bring your Swedish language skills, customer‑first mindset, and passion for technology to a brand that values innovation and service excellence, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today