Dynamic Remote Customer Engagement Specialist – Travel Planning & Client Relationship Expert for brighthush

About brighthush

brighthush is a forward‑thinking travel and hospitality platform that redefines how people experience the world. By blending cutting‑edge technology with a passion for personalized service, we empower travelers to create unforgettable journeys while delivering seamless support to our clients. Our mission is to make every trip a story worth sharing, and we do this by putting people first—both our customers and our team members.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re stepping into a culture that values creativity, autonomy, and continuous growth. We believe that the best ideas come from diverse perspectives, so we foster an inclusive environment where every voice is heard. Whether you’re a seasoned travel professional or a customer‑service enthusiast looking to break into the industry, brighthush offers the resources, mentorship, and flexibility you need to thrive.

What We Offer

• Fully Remote Flexibility: Work from anywhere in the Seattle area—or beyond—while enjoying a schedule that fits your lifestyle.
• Comprehensive Training: Access to industry‑leading courses, webinars, and hands‑on workshops that sharpen your travel‑planning skills.
• Mentorship & Coaching: Regular one‑on‑one sessions with senior team members to guide your professional development.
• Performance‑Based Earnings: Unlimited earning potential with no cap—your success directly translates into rewards.
• Collaborative Culture: A supportive team that celebrates wins, learns from challenges, and values open communication.
• Career Growth: Clear pathways to advance into senior client‑relations roles, project management, or product‑development positions.

Role Overview

As a Remote Customer Engagement Specialist at brighthush, you will be the primary point of contact for our valued clients. Your day‑to‑day responsibilities will revolve around crafting personalized travel experiences, managing itineraries, and ensuring that every client feels heard, supported, and delighted. This role is ideal for individuals who thrive on building relationships, enjoy problem‑solving, and have a genuine passion for travel.

Key Responsibilities

• Client Communication: Serve as the main liaison via email, phone, and instant messaging, responding to inquiries with clarity, empathy, and professionalism.
• Travel Planning & Coordination: Assist clients in booking accommodations, cruises, vacation packages, and ancillary services such as tours, transfers, and insurance.
• Itinerary Management: Create, update, and share detailed travel plans, ensuring accuracy and alignment with client preferences.
• Reservation Confirmation: Verify bookings, secure confirmations, and manage any changes or cancellations promptly.
• Destination Research: Conduct in‑depth research on resorts, attractions, and local experiences to recommend options that match client interests.
• Record Keeping: Maintain organized, up‑to‑date client files and booking records in our CRM system.
• Pre‑Travel Support: Provide clients with essential travel information, packing tips, and safety guidelines before departure.
• Post‑Travel Follow‑Up: Reach out after trips to gather feedback, address any issues, and nurture long‑term relationships.
• Supplier Collaboration: Work closely with hotels, airlines, cruise lines, and local vendors to secure best rates and ensure service quality.
• Continuous Improvement: Identify process gaps, propose enhancements, and share best practices with the team.

Essential Qualifications

• Excellent written and verbal communication skills in English.
• Strong organizational abilities with a keen eye for detail.
• Proficiency in using CRM platforms, booking engines, and Microsoft Office or Google Workspace.
• Comfortable working independently in a remote setting, managing multiple client requests simultaneously.
• Problem‑solving mindset with the ability to handle unexpected challenges calmly.
• Basic computer literacy and internet navigation skills.
• Prior experience in customer service, hospitality, or travel planning is a plus but not mandatory.

Preferred Qualifications

• Experience with travel‑related software such as Amadeus, Sabre, or similar GDS platforms.
• Knowledge of travel regulations, visa requirements, and health advisories.
• Multilingual abilities to serve a diverse client base.
• Previous exposure to remote work environments and familiarity with collaboration tools like Slack, Zoom, and Asana.
• Strong analytical skills to evaluate travel options and recommend cost‑effective solutions.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and exceeding client expectations.
• Communication: Ability to convey complex information simply and persuasively.
• Time Management: Prioritize tasks effectively in a fast‑paced, dynamic environment.
• Adaptability: Thrive in changing circumstances and pivot quickly when needed.
• Team Collaboration: Work seamlessly with cross‑functional teams, including sales, marketing, and operations.
• Technology Savvy: Comfortable learning new tools and platforms on the fly.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone. As a Customer Engagement Specialist, you’ll gain exposure to:

• Advanced travel‑planning techniques and industry trends.
• Strategic account management and upselling strategies.
• Data analysis to drive customer satisfaction metrics.
• Leadership training that prepares you for future managerial roles.
• Cross‑departmental projects that broaden your skill set.

Our structured learning paths and mentorship programs ensure that you’re always moving forward, whether you aim to become a Senior Client Relations Lead, a Travel Product Manager, or an Operations Strategist.

Work Environment & Culture at brighthush

We believe that a vibrant culture fuels innovation. At brighthush, you’ll experience:

• Open communication channels—everyone’s ideas are valued.
• Regular virtual team gatherings, happy hours, and themed trivia nights.
• A commitment to work‑life balance, with flexible hours that respect personal commitments.
• Inclusive policies that celebrate diversity and foster belonging.
• Recognition programs that celebrate milestones and achievements.

Compensation & Benefits

While the role is structured as an independent contractor, we offer a competitive performance‑based earning model with no cap. Additionally, you’ll receive:

• Access to a curated library of travel resources and industry reports.
• Discounts on travel bookings for personal use.
• Health and wellness resources, including virtual fitness classes and mindfulness sessions.
• Annual stipend for professional development courses.
• Optional health insurance packages for those who qualify.

How to Apply

Ready to elevate your career and help clients discover the world in a new light? Click the link below to submit your application and join the brighthush family.

Apply to this job

Final Thoughts

At brighthush, we’re not just building a travel platform—we’re crafting experiences that resonate with people worldwide. If you’re passionate about creating memorable journeys, thrive in a collaborative remote environment, and are eager to grow professionally, we want to hear from you. Join us and turn every client interaction into a story worth sharing.