Dynamic Remote Customer Experience Coordinator – Travel Planning & Client Relations Specialist

About brighthush

At brighthush, we’re redefining the way people experience the world. Our mission is to craft unforgettable journeys that blend seamless logistics with personalized storytelling. Whether it’s a luxury cruise, a boutique resort stay, or a curated adventure package, we empower travelers to explore with confidence and joy. As a forward‑thinking travel partner, brighthush is committed to innovation, sustainability, and exceptional service. We’re looking for passionate individuals who share our vision and want to be part of a team that values creativity, collaboration, and continuous growth.

Why Join brighthush?

Working with brighthush means stepping into a dynamic, remote-first environment where your ideas matter and your impact is felt worldwide. We offer:

• Fully remote flexibility with a supportive, distributed team culture.
• Comprehensive onboarding, ongoing training, and mentorship from seasoned travel professionals.
• Access to cutting‑edge tools and platforms that streamline client interactions and booking processes.
• Performance‑based earning potential with no cap—your dedication directly translates into rewards.
• A collaborative atmosphere that celebrates diversity, encourages innovation, and rewards initiative.

Role Overview

As a Remote Customer Experience Coordinator at brighthush, you will be the heartbeat of our client relationships. You’ll guide travelers from the moment they reach out to the moment they return home, ensuring every step of their journey is smooth, personalized, and memorable. This role is ideal for individuals who thrive on building connections, solving problems, and delivering top‑tier service in a fast‑paced, travel‑centric environment.

Key Responsibilities

• Client Liaison: Serve as the primary point of contact for all client communications via email, phone, and messaging platforms. Respond promptly and professionally to inquiries, providing accurate information and proactive solutions.
• Travel Planning & Coordination: Assist clients in designing and organizing travel arrangements, including accommodations, cruises, vacation packages, and experiential activities. Leverage our proprietary booking systems to secure the best options that align with client preferences.
• Reservation Management: Handle reservation confirmations, itinerary updates, and changes. Ensure all bookings are accurately recorded and communicated to clients and suppliers.
• Destination Research: Conduct in‑depth research on destinations, resorts, and travel options. Curate recommendations that match client interests, budgets, and travel styles.
• Record Keeping: Maintain organized, up‑to‑date client files and booking records. Use our CRM to track interactions, preferences, and feedback.
• Pre‑Travel & Post‑Travel Support: Provide guidance on travel essentials, packing lists, and local customs before departure. Offer post‑trip follow‑up to gather feedback, address concerns, and nurture long‑term relationships.
• Supplier Collaboration: Work closely with hotels, airlines, cruise lines, and local vendors to ensure service quality and resolve any issues that arise.
• Continuous Improvement: Identify opportunities to enhance client experience, streamline processes, and share best practices with the team.

Essential Qualifications

• Strong written and verbal communication skills in English; additional languages are a plus.
• Excellent organizational abilities and the capacity to manage multiple client requests simultaneously.
• Comfortable working independently in a remote setting, with a self‑motivated, proactive mindset.
• Attention to detail and a problem‑solving attitude that turns challenges into opportunities.
• Basic computer literacy and proficiency with email, spreadsheets, and internet research.
• Prior experience in customer service, hospitality, or travel is advantageous but not mandatory.

Preferred Qualifications

• Experience with travel booking platforms (e.g., Sabre, Amadeus, or similar).
• Background in event planning, concierge services, or tourism management.
• Familiarity with CRM systems and data entry best practices.
• Knowledge of travel regulations, visa requirements, and health advisories.
• Demonstrated ability to work cross‑functionally with suppliers and internal teams.

Skills & Competencies

• Client‑Centric Mindset: Passion for creating positive, memorable experiences for travelers.
• Strong interpersonal skills that foster trust and rapport with clients and partners.
• Adaptability to changing travel landscapes and client needs.
• Analytical thinking to assess travel options and recommend optimal solutions.
• Time‑management skills to meet deadlines and deliver high‑quality service.
• Tech‑savvy attitude with the ability to quickly learn new tools and platforms.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As a Customer Experience Coordinator, you’ll have the chance to:

• Progress into senior client relations roles, such as Travel Consultant or Client Success Manager.
• Specialize in niche travel segments (e.g., luxury, adventure, wellness) and become a subject‑matter expert.
• Lead internal projects that improve booking workflows, supplier partnerships, and client satisfaction metrics.
• Attend industry conferences, webinars, and training sessions to stay ahead of travel trends and best practices.
• Participate in cross‑departmental initiatives that shape brighthush’s product offerings and service standards.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, transparency, and innovation. Even though we operate remotely, we maintain a strong sense of community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open channels for feedback, idea sharing, and recognition.
• Flexible work hours that respect personal life while meeting client needs.
• Regular virtual social events, such as trivia nights, wellness challenges, and cultural exchange sessions.
• A commitment to diversity, equity, and inclusion—every voice matters.

Compensation, Perks, and Benefits

While the role is structured as an independent contractor, we offer a competitive, performance‑based earning model with unlimited potential. In addition to your base commission, you’ll receive:

• Access to a curated library of travel resources, industry reports, and market insights.
• Discounts on travel bookings for personal use.
• Health and wellness stipends to support your well‑being.
• Annual professional development budget for courses, certifications, or conferences.
• Regular performance reviews and opportunities for bonus incentives.

How to Apply

If you’re ready to join a forward‑thinking travel brand that values creativity, service excellence, and personal growth, we’d love to hear from you. Click the link below to submit your application and take the first step toward an exciting career with brighthush.