Seasoned Bilingual Auto Parts Phone Sales & Customer Support Specialist – High‑Volume Automotive Parts, Technical Assistance, Upselling Champion – Join brighthush's Innovative Automotive Solutions Team

Welcome to brighthush – Where Technology Meets Automotive Excellence

At brighthush, we’re redefining the way mechanics, repair shops, dealerships, and everyday drivers find the parts they need. Our mission is simple yet transformative: to make automotive repair faster, smarter, and more reliable for everyone on the road. By blending cutting‑edge digital tools with a passion for customer service, we empower our partners to locate the right part, at the right price, and on the right timeline. With a nationwide footprint and a rapidly expanding e‑commerce platform, every call you take has the potential to impact thousands of vehicles across the United States.

Why brighthush is the Place to Grow Your Career

We invest heavily in training, mentorship, and a culture that celebrates curiosity, collaboration, and continuous improvement. Whether you’re a seasoned veteran or just starting your career in automotive sales, you’ll find a supportive environment where your ideas are heard and your growth is accelerated. Our people are the heart of our success, and we’re committed to fostering an inclusive, high‑energy workplace that rewards innovation and hard work.

Role Overview: The Voice of brighthush on the Phone

As a Bilingual Auto Parts Phone Sales & Customer Support Specialist, you will be the primary point of contact for inbound calls from retail customers, professional mechanics, commercial repair shops, and dealerships. Your day‑to‑day responsibilities will include identifying parts, providing accurate pricing, upselling complementary components, and processing orders with speed and precision—all while delivering an exceptional customer experience.

What You’ll Do Every Day

• High‑Volume Phone Sales: Handle a steady stream of inbound calls with professionalism and enthusiasm, turning inquiries into sales while maintaining a friendly, solution‑oriented tone.
• Parts Identification & Lookup: Use advanced digital catalogs, electronic lookup systems, and fitment guides to pinpoint the exact part based on Year, Make, Model, or VIN.
• Order Processing & Management: Enter, verify, and finalize orders, payments, and invoices in our POS and inventory control systems, ensuring accuracy and compliance with company policies.
• Upselling & Cross‑Selling: Analyze each customer’s request to recommend companion items—gaskets, seals, fluids, specialty tools—enhancing the repair experience and boosting revenue.
• Customer Support & Pricing: Provide real‑time pricing, availability, shipping rates, and delivery estimates. Address warranty, core charge, and return policy questions with clarity.
• Issue Resolution: Resolve order discrepancies, shipping delays, and basic fitment complaints calmly and efficiently, maintaining high satisfaction scores.
• Inventory Coordination: Liaise with warehouse staff, shipping managers, and delivery drivers to track fulfillment status, flag out‑of‑stock items, and expedite reorders.
• Data Accuracy & Reporting: Maintain meticulous records of call logs, sales metrics, and customer feedback. Generate weekly reports to support sales strategy and inventory planning.
• Continuous Learning: Stay current on new product releases, industry trends, and software updates to provide accurate, up‑to‑date information to customers.
• Team Collaboration: Participate in daily huddles, share best practices, and contribute to process improvement initiatives across sales, warehouse, and support teams.

Essential Qualifications & Skills

• Language Proficiency: Native or near‑native fluency in Spanish and English, with excellent verbal communication skills in both languages.
• Experience: Minimum 1–2 years in automotive parts sales, customer service, or a call‑center environment focused on automotive parts.
• Technical Knowledge: Solid understanding of automotive systems, major component categories, and basic vehicle diagnostics.
• Software Proficiency: Hands‑on experience with electronic parts catalogs, inventory management systems, and basic database queries.
• Communication: Clear, concise, and patient speaking style; active listening; ability to explain complex technical details in layman’s terms.
• Multitasking: Ability to navigate multiple computer screens while engaging in a live phone conversation.
• Physical & Work Environment: Comfortable with extended periods of sitting, headset use, and high‑volume screen time.
• Sales Acumen: Proven track record of meeting or exceeding sales targets in a high‑volume environment.
• Problem‑Solving: Strong analytical skills and a proactive approach to resolving customer issues.

Preferred Qualifications

• Experience with proprietary catalog systems and manufacturer databases.
• Prior exposure to POS systems and order‑entry workflows.
• Knowledge of warranty policies, core charges, and return procedures.
• Previous experience in a fast‑paced, high‑volume call center.
• Demonstrated ability to meet or exceed sales targets and customer satisfaction metrics.
• Industry certifications such as ASE (Automotive Service Excellence) or NADA (National Automobile Dealers Association) are a plus.

Core Competencies You’ll Bring to the Team

• Customer‑Centric Mindset: Passion for solving customer problems and delivering value.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend improvements.
• Team Collaboration: Willingness to work closely with sales, warehouse, and logistics teams.
• Adaptability: Comfortable with evolving processes, new technologies, and changing customer needs.
• Time Management: Prioritize tasks effectively in a dynamic environment.
• Integrity & Accountability: Demonstrates honesty, transparency, and a strong sense of ownership.

Career Growth & Learning Opportunities at brighthush

At brighthush, your career path is designed to evolve with your ambitions. We offer:

• Structured Training Programs: Comprehensive onboarding, product knowledge modules, and ongoing skill‑building workshops.
• Mentorship: Pairing with senior sales leaders to accelerate learning and career development.
• Internal Mobility: Opportunities to transition into technical support, inventory management, sales strategy, or regional leadership roles.
• Professional Development: Sponsorship for industry certifications, conferences, and courses.
• Performance Recognition: Quarterly awards, spot bonuses, and public acknowledgment of top performers.
• Leadership Development: Access to leadership training programs for high‑potential employees.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, innovation, and mutual respect. You’ll find:

• Collaborative Teams: Cross‑functional collaboration that values diverse perspectives.
• Inclusive Atmosphere: Commitment to diversity, equity, and inclusion across all levels.
• Work‑Life Balance: Flexible scheduling options, remote work opportunities, and generous paid time off.
• Employee Wellness: Health and wellness programs, gym memberships, and mental health resources.
• Community Engagement: Volunteer initiatives, sponsorship of local events, and partnerships with automotive education programs.
• Innovation Hub: Access to the latest automotive technology, data analytics tools, and a collaborative innovation lab.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive base salary, uncapped commission structure, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid holidays and vacation.
• Employee discount on parts and accessories.
• Professional development stipend.
• Wellness incentives and wellness challenges.
• Flexible work arrangements and remote options.
• Employee referral bonuses.

Ready to Make an Impact?

When you become part of brighthush, you’re not just filling a role—you’re joining a mission to transform automotive service across the country. Your bilingual skills will be a key asset in expanding our reach and building lasting relationships with Spanish‑speaking customers. We’re looking for someone who is eager to learn, ready to take initiative, and committed to delivering top‑notch service. If you thrive in a fast‑paced environment, enjoy solving technical challenges over the phone, and want to grow your career in a supportive, innovative setting, we want to hear from you.

Apply today and become the voice of brighthush—where every call is an opportunity to help a customer get back on the road.