Seasoned Customer Service Support Specialist – 2‑Hour Remote Role – Expert in Client Payments & Credit Card Processing – Drive Global FinTech Excellence at brighthush

Welcome to brighthush – Where Payments Meet Innovation

At brighthush, we’re more than a fintech company; we’re a global movement reshaping how businesses manage, process, and secure their payments. Our mission is simple yet powerful: eliminate friction from every transaction, empowering merchants, banks, and enterprises to grow, innovate, and delight their customers. With a presence spanning North America, Europe, and Asia, brighthush powers thousands of merchants and financial institutions, delivering secure, real‑time payment solutions that are faster, safer, and more transparent than ever before.

As we expand our Client Payments division, we’re looking for a seasoned Customer Service Support Specialist who thrives in a fast‑paced, remote‑first environment. If you’re passionate about solving complex payment challenges, love building lasting client relationships, and want to make a tangible impact on the future of corporate payments, we want you on our team.

Role Overview – Your Day‑to‑Day Impact

In this 2‑hourly, remote role, you will be the frontline advocate for our global client base. You’ll handle a wide spectrum of payment‑related inquiries, from simple transaction confirmations to intricate dispute resolutions. Your work will directly influence client satisfaction, operational efficiency, and the overall success of our payment platform.

Key Responsibilities

• Accurate Payment Processing: Execute credit card and ACH transactions with precision, ensuring all details are captured securely and in compliance with PCI DSS and other regulatory standards.
• Multi‑Channel Client Interaction: Manage inbound calls, emails, and chat inquiries, providing timely, clear, and professional assistance across all communication channels.
• Proactive Outreach: Initiate outbound calls and emails to confirm payment details, resolve pending transactions, and keep clients informed about processing status.
• Account Management & Data Integrity: Update and maintain client directory records, ensuring data accuracy to support seamless payment flows.
• Relationship Building & Advisory: Offer guidance on payment best practices, review payment histories, and follow up on unresolved credit card transactions to strengthen client trust.
• Process Improvement & Collaboration: Identify recurring issues or bottlenecks, and work with engineering, product, and compliance teams to refine support tools and procedures.
• Compliance & Security Adherence: Follow all regulatory and internal policies related to payment processing, data privacy, and fraud prevention.
• Reporting & Documentation: Record all interactions, transactions, and escalations in our CRM, and generate weekly performance reports for continuous improvement.

Essential Qualifications

• Proven Customer Service Experience: Minimum 3 years in a client support role, preferably within payment processing, banking, or fintech.
• Exceptional Communication Skills: Clear, concise, and professional verbal and written communication, with the ability to explain complex payment concepts to non‑technical clients.
• Self‑Motivation & Independence: Ability to manage a dynamic workload autonomously, prioritizing tasks without direct supervision.
• Critical Thinking & Problem‑Solving: Demonstrated track record of resolving complex customer issues efficiently and creatively.
• Adaptability & Team Collaboration: Comfortable working in a collaborative environment while maintaining accountability and reliability.
• Technical Proficiency: Experience with CRM systems, payment gateways, and online support tools; proficiency in spreadsheets and data entry.

Preferred Qualifications

• Experience in a high‑volume call center or support environment.
• In‑depth knowledge of credit card processing standards (PCI DSS, ACH, etc.).
• Familiarity with financial reporting, reconciliation, and audit processes.
• Multilingual capabilities to support a diverse, global client base.

Core Skills & Competencies

• Customer‑Centric Mindset: Always puts the client first, ensuring a positive experience from start to finish.
• Attention to Detail: Meticulous in data entry and transaction verification to prevent errors.
• Time Management: Efficiently balances multiple tasks and priorities in a fast‑moving environment.
• Technical Proficiency: Comfortable navigating web‑based tools, spreadsheets, and support platforms.
• Resilience: Handles high‑pressure situations calmly and maintains composure with challenging customers.

Career Growth & Learning Opportunities

At brighthush, continuous learning is at the core of our culture. As a Customer Service Support Specialist, you’ll have access to a wealth of resources designed to help you grow both professionally and personally.

• Curated library of courses, webinars, and industry certifications covering payments, cybersecurity, and customer experience.
• Quarterly “Innovation Labs” where you can propose and prototype new support workflows or product features.
• Mentorship from senior product managers, compliance leads, and engineering experts.
• Earn a “Client Champion” badge after completing advanced training modules and achieving high customer satisfaction scores.
• Opportunities to transition into product support, compliance, or operations roles as you build expertise.

Work Environment & Company Culture

brighthush is a remote‑first organization that values flexibility, transparency, and collaboration. Our culture is built on:

• Remote‑First Flexibility: Work from anywhere with a reliable internet connection. Our tools and processes are designed for seamless collaboration across time zones.
• Inclusive Environment: Diversity is not just a buzzword for us – it’s a core value. We celebrate different perspectives and encourage open dialogue.
• Team‑Driven Innovation: Every team member’s voice matters. We hold regular “All‑Hands” meetings where ideas are shared and celebrated.
• Well‑Being Focus: We provide a wellness stipend, virtual fitness classes, and mental health resources to support your holistic well‑being.
• Community Impact: We partner with fintech nonprofits and host hackathons that give back to the community and foster social responsibility.

Compensation & Benefits

As a 2‑hourly specialist, you will receive a competitive hourly rate that aligns with industry standards for experienced customer support professionals. In addition to your base pay, you’ll enjoy:

• Monthly performance bonuses based on call quality and customer satisfaction metrics.
• Health, dental, and vision coverage options for part‑time employees.
• Annual stipend for professional development and certifications.
• Flexible scheduling to accommodate your personal commitments.
• Home office equipment stipend to ensure you have the tools you need for success.
• Generous paid time off and a holiday schedule that respects your work‑life balance.

How to Apply

Ready to bring your expertise to a forward‑thinking fintech that values innovation, integrity, and impact? Click the link below to submit your application and join the brighthush family.

Apply for this job

Join brighthush Today

We’re excited to meet professionals who are passionate about payments, customer experience, and continuous improvement. If you’re looking for a role that offers flexibility, meaningful work, and the chance to grow alongside a dynamic team, brighthush is the place for you. Apply now and help us shape the future of corporate payments.