Seasoned Bilingual Customer Experience Specialist – Spanish Language Support, Community Engagement, and Data‑Driven Insights at brighthush

About brighthush and the Future of Grocery Delivery

brighthush is more than a grocery delivery platform; it’s a movement that turns everyday shopping into moments of connection, convenience, and joy. By marrying cutting‑edge technology with a human‑centric approach, we’ve become the trusted partner for millions of consumers, shoppers, retailers, and advertisers who rely on us for reliable, safe, and flexible grocery delivery. Our mission is simple yet powerful: to make fresh, high‑quality food accessible to everyone, everywhere, while giving people more time to savor life’s moments together.

At the core of this mission lies our Customer Experience (CX) team. They are the heartbeat of brighthush, turning feedback into action and ensuring every interaction leaves a lasting positive impression. If you’re ready to make a real impact, join us and help shape the future of grocery for the next generation of shoppers.

Why brighthush is the Right Place for You

• Flex‑First Culture: Work from wherever you feel most productive—home, office, or your favorite coffee shop—while staying connected through regular in‑person events.
• Inclusive & Collaborative Environment: We celebrate diverse perspectives and encourage every team member to contribute ideas that drive real change.
• Career Growth & Learning: Access to mentorship, cross‑functional projects, and a robust learning platform that keeps you ahead of industry trends.
• Competitive Compensation & Benefits: We offer market‑competitive pay, comprehensive health coverage, generous paid time off, and a host of employee perks that support your well‑being.
• Impactful Work: Your role will directly influence the experience of millions of customers, shoppers, and partners, making every day meaningful.

Role Overview

As a Bilingual Customer Experience Specialist (Spanish) at brighthush, you will be the frontline champion for our Spanish‑speaking community. You’ll handle live customer contacts—phone, chat, and email—providing empathetic, data‑driven support that resolves issues quickly and enhances overall satisfaction. Your insights will help shape product improvements, streamline processes, and elevate the customer journey across all touchpoints.

Key Responsibilities

• Deliver high‑quality, real‑time support to Spanish‑speaking consumers, shoppers, retailers, and advertisers across multiple channels.
• Resolve complex order, account, and policy issues by navigating established workflows, using CRM tools, and consulting knowledge bases.
• Escalate edge cases to the appropriate teams while documenting all interactions with clear, concise notes.
• Conduct thorough investigations into customer problems, reviewing order history, account details, and prior communications to ensure accurate outcomes.
• Identify recurring patterns, pain points, and process gaps; propose actionable improvements to supervisors and cross‑functional leaders.
• Act as a role model and informal mentor, sharing best practices, troubleshooting tips, and fostering a supportive team culture.
• Proactively surface emerging operational challenges—such as tooling bugs, policy ambiguities, or contact spikes—to leadership with concrete evidence and recommendations.
• Maintain a deep understanding of brighthush policies, product features, and industry trends to provide informed, consistent support.
• Adapt quickly to new AI‑assisted tools and technologies that enhance customer support workflows and drive efficiency.

Essential Qualifications

• High school diploma or equivalent (some college or specialized training is a plus).
• Minimum 1 year of experience in a customer‑facing role (support, retail, hospitality, call center, etc.) with a proven track record of delivering exceptional service.
• Fluency in Spanish—both spoken and written—paired with strong English communication skills.
• Comfort handling live contacts for the majority of the day in a fast‑paced, metrics‑driven environment.
• Exceptional written and verbal communication, with meticulous attention to detail and the ability to follow established workflows.
• Problem‑solving mindset: ability to investigate issues, interpret account/order details, and make sound judgments within policy.
• Emotional intelligence and resilience when dealing with upset or frustrated customers and complex situations.
• Basic technical proficiency: navigating multiple systems, CRM tools, browser‑based applications, and productivity suites such as brighthush.
• Schedule flexibility to support evenings, weekends, and holidays as required by business needs.
• Willingness to work with AI‑assisted tools and adopt new technologies that improve support efficiency.

Preferred Qualifications

• Experience in a contact center or multi‑channel support environment (phone, chat, email).
• Exposure to complex, policy‑heavy workflows (e.g., financial services, logistics, e‑commerce, or marketplaces).
• Familiarity with CRM and contact center tools such as brighthush, brighthush, brighthush, or similar platforms.
• Demonstrated ability to surface trends or issues to leadership and propose process improvements.
• Proven track record of collaborating on teams, sharing best practices, and providing peer support or informal mentorship.

Work Schedule & Flexibility

• Full‑time, 40 hours per week.
• Operations run 7 days a week, 7:00 AM – 11:00 PM EST / 4:00 AM – 8:00 PM PST.
• Shift assignments are based on business needs; flexibility to work evenings, weekends, and holidays is required.
• Remote work is available; we embrace a Flex‑First approach that allows you to choose where you work best.

Compensation & Benefits

At brighthush, we believe in rewarding excellence. While specific compensation varies by location, we offer a competitive base salary that reflects your experience and the value you bring. In addition to pay, you’ll enjoy:

• Comprehensive health, dental, and vision coverage.
• Paid time off, including vacation, sick leave, and holidays.
• 401(k) plan with company match.
• Employee assistance program and mental health resources.
• Professional development stipend and access to learning platforms.
• Employee discounts on brighthush services and partner products.
• Regular team events, virtual coffee chats, and community outreach initiatives.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the industry we serve. As a Bilingual Customer Experience Specialist, you’ll have the chance to:

• Progress into senior support roles, team lead positions, or cross‑functional product teams.
• Participate in leadership development programs that sharpen your strategic thinking and decision‑making skills.
• Engage in mentorship programs, both as a mentee and a mentor, fostering a culture of continuous learning.
• Contribute to product roadmaps, policy updates, and process improvements that shape the future of grocery delivery.
• Attend industry conferences, webinars, and workshops to stay ahead of emerging trends.

Our Culture at brighthush

We’re a community that values curiosity, empathy, and collaboration. Our culture is built on:

• Transparency: Open communication channels across all levels.
• Diversity & Inclusion: Celebrating unique perspectives and ensuring everyone feels heard.
• Innovation: Encouraging experimentation and rewarding creative problem‑solving.
• Work‑Life Balance: Flexible schedules, remote options, and a focus on well‑being.
• Recognition: Regular shout‑outs, awards, and career advancement opportunities.

How to Apply

If you’re passionate about delivering outstanding customer experiences, thrive in a fast‑paced environment, and want to be part of a company that’s reshaping the grocery industry, we’d love to hear from you. Submit your application through our careers portal, and let’s start a conversation about how you can make a difference at brighthush.

Join us and help bring the joy of fresh, high‑quality food to communities worldwide—one conversation at a time.