Seasoned Bilingual Customer Service Champion – Remote, French & English – Full‑Time, Vision Care Innovation Leader at brighthush

About brighthush

brighthush is more than a healthcare provider – it is a movement that is reshaping the vision care landscape across Canada and the United States. With a portfolio that spans over 11 trusted brands and a network of 60 state‑of‑the‑art clinics, we blend cutting‑edge technology, compassionate care, and an unwavering focus on patient outcomes. Our mission is simple yet powerful: help people see the world more clearly while empowering our team members to grow, learn, and thrive in a culture that values diversity, collaboration, and continuous improvement.

As a remote‑first organization, brighthush has reimagined what it means to work in healthcare. We invest heavily in the latest tools, comprehensive training programs, and employee well‑being initiatives to ensure every team member—no matter where they are—has the resources and support needed to succeed. If you’re passionate about customer service, bilingual communication, and making a tangible difference in people’s lives, brighthush is the place where your career can flourish.

Why This Role Matters

Our Bilingual Customer Service Representatives are the frontline ambassadors of brighthush. They handle inquiries from patients, partners, and prospects, ensuring that every interaction reflects our commitment to excellence and empathy. By providing timely, accurate, and friendly support, you help patients navigate their vision care journey—from initial consultation to post‑treatment follow‑up—while also contributing to the growth and reputation of brighthush.

Key Responsibilities

• Handle inbound and outbound calls: Respond to patient inquiries, schedule appointments, and provide information about services, products, and promotions.
• Manage patient appointments: Coordinate scheduling across multiple clinics, ensuring optimal utilization of provider time and a seamless patient experience.
• Follow‑up and patient care coordination: Reach out to patients post‑appointment to confirm satisfaction, gather feedback, and address any concerns.
• Maintain accurate records: Log all interactions in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Collaborate with cross‑functional teams: Work closely with marketing, sales, and clinical staff to resolve issues, share insights, and drive continuous improvement.
• Participate in ongoing training: Complete a 5‑week paid remote training program and stay current on product knowledge, policies, and industry trends.
• Support marketing initiatives: Assist in the execution of promotional campaigns, gather customer insights, and provide feedback to improve messaging.
• Contribute to quality assurance: Review call recordings, provide constructive feedback, and help refine scripts and processes.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 6 months of customer service or call‑center experience.
• Fluency in both French and English (written and spoken).
• Comfortable using technology, including CRM platforms, VoIP systems, and Microsoft Office Suite.
• Strong interpersonal skills with the ability to communicate clearly, empathetically, and professionally.
• Availability to work Monday‑Friday, 8 a.m.–8 p.m. Eastern Time.
• Self‑motivated, detail‑oriented, and capable of managing multiple tasks simultaneously.

Preferred Qualifications

• Experience in the healthcare or medical device industry.
• Knowledge of vision care terminology and procedures.
• Previous exposure to a CRM system such as Salesforce, HubSpot, or Zoho.
• Experience working in a remote or virtual team environment.
• Additional language skills beyond French and English.

Core Skills & Competencies

• Communication: Clear, concise, and courteous communication in both French and English.
• Problem‑solving: Ability to assess situations quickly and propose effective solutions.
• Time management: Efficiently prioritize tasks to meet daily targets and deadlines.
• Adaptability: Comfortable with change, new technologies, and evolving processes.
• Team collaboration: Willingness to share knowledge, support peers, and contribute to a positive team dynamic.
• Customer‑centric mindset: Passion for delivering exceptional service and building lasting relationships.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is a shared responsibility. As a Bilingual Customer Service Representative, you will:

• Gain exposure to the full spectrum of our vision care services, from product education to clinical coordination.
• Participate in advanced training modules covering advanced CRM usage, sales techniques, and industry best practices.
• Earn certifications in customer service excellence, bilingual communication, and healthcare compliance.
• Progress into specialized roles such as Patient Success Manager, Sales Support Specialist, or Clinical Coordinator.
• Benefit from mentorship programs, peer learning circles, and leadership development workshops.
• Attend quarterly innovation summits where you can present ideas, learn from industry leaders, and shape the future of vision care.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, innovation, and work‑life balance. Our remote‑first model means you can work from anywhere in Canada, with flexible scheduling that respects your personal commitments. We celebrate diversity through regular cultural events, language exchange sessions, and community outreach initiatives. Our leadership team is approachable, transparent, and committed to your success.

Key cultural pillars include:

• Transparency: Open communication channels, regular town halls, and real‑time project dashboards.
• Collaboration: Cross‑functional teams that break down silos and drive collective impact.
• Continuous Learning: Access to a curated library of courses, webinars, and industry conferences.
• Well‑being: Mental health resources, flexible work hours, and a generous paid time off policy.

Compensation, Perks, and Benefits

• Competitive Salary: CAD 41,600 per year, commensurate with experience and performance.
• Paid Time Off: Generous PTO policy, including vacation, personal days, and sick leave.
• 4‑Day Work Week: Enjoy a compressed schedule that maximizes your personal time.
• Retirement Plan: Employer‑matched pension plan to secure your financial future.
• Health & Wellness: Comprehensive health, dental, and vision coverage, plus access to wellness programs and mental health resources.
• Technology Stipend: Monthly allowance for home‑office equipment and high‑speed internet.
• Professional Development: Paid courses, conferences, and certifications to support your growth.
• Employee Recognition: Quarterly awards, spot bonuses, and public acknowledgment of outstanding contributions.
• Community Impact: Opportunities to volunteer with local vision‑care charities and participate in company‑sponsored outreach events.

How to Apply

Ready to join a forward‑thinking, patient‑focused team that values your bilingual talents? Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

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Join brighthush Today

At brighthush, we’re not just building a company—we’re building a community of passionate professionals who care about vision health and customer experience. If you’re a bilingual communicator with a knack for problem‑solving, a love for technology, and a desire to make a real difference, we want to hear from you. Apply now and help us illuminate the world, one patient at a time.