Seasoned Bilingual Customer Service & Operations Specialist – Freight Forwarding & Maritime Logistics Expert – Remote Role in Alicante, Spain – Join brighthush
About brighthush
brighthush is more than a logistics provider; it is a living testament to over two centuries of maritime heritage, technological foresight, and unwavering customer focus. From its humble 19th‑century beginnings as a trading house on the Mediterranean coast to its current position as a global network of freight forwarding, shipping, and supply‑chain solutions, brighthush has consistently set the benchmark for operational excellence.
Today, brighthush operates out of the vibrant port city of Alicante, where historic docks coexist with state‑of‑the‑art digital platforms. Our mission is simple yet ambitious: to make freight forwarding and maritime logistics transparent, efficient, and customer‑friendly through data‑driven insights, AI‑powered route optimization, and real‑time tracking. We empower clients to navigate complex regulatory landscapes, optimize shipping routes, and reduce costs while maintaining the highest standards of safety and compliance.
At brighthush, we believe that the future of global trade is built on continuous learning, collaboration, and empowerment. Whether it’s a phone call with a client or a data‑driven decision in our cloud‑based ERP system, every interaction reflects our commitment to excellence.
Why This Role Matters
As a Customer Service & Operations Specialist, you will sit at the nexus of client engagement, operational execution, and technological innovation. Your work will directly influence the speed, accuracy, and satisfaction of every shipment that passes through our network. In a world where supply chains are increasingly complex, your expertise will help clients navigate regulatory hurdles, optimize routes, and achieve cost savings—ultimately strengthening brighthush’s reputation as a trusted partner in global trade.
Day in the Life
- Morning Briefing: Review overnight shipment updates, client inquiries, and any escalated issues.
- Client Interaction: Respond to emails and calls in both Spanish and English, providing status updates and troubleshooting.
- Operations Coordination: Work with freight forwarding, customs, and warehouse teams to schedule bookings, confirm documentation, and resolve bottlenecks.
- Data Management: Update ERP and CRM records, ensuring data integrity and real‑time visibility for stakeholders.
- Process Improvement: Identify workflow inefficiencies, propose solutions, and collaborate with cross‑functional teams to implement changes.
- Reporting & Analytics: Generate performance dashboards, track key metrics, and present insights to senior leadership.
- Learning & Development: Attend virtual training sessions on new regulations, technology updates, or industry best practices.
Key Responsibilities
- Client Relationship Management: Serve as the first line of support for our international clientele, addressing inquiries, resolving issues, and providing proactive updates on shipment status.
- Import/Export Operations: Coordinate all aspects of international freight movements, including booking, routing, and scheduling, while ensuring adherence to regulatory requirements.
- Documentation & Compliance: Prepare, review, and file essential shipping documents such as bills of lading, commercial invoices, packing lists, and customs declarations.
- Process Optimization: Identify bottlenecks in the operations workflow and propose improvements to increase efficiency, reduce turnaround times, and enhance customer satisfaction.
- Data Management: Maintain accurate records in our ERP and CRM systems, ensuring data integrity and timely updates for all stakeholders.
- Cross‑Functional Collaboration: Work closely with freight forwarding, customs, and warehouse teams to synchronize operations and deliver a seamless end‑to‑end experience.
- Performance Reporting: Generate regular reports on key metrics such as on‑time delivery rates, documentation accuracy, and client feedback.
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