Senior Enterprise Customer Success Manager – SaaS & Cybersecurity Solutions Champion – Driving Client Growth, Retention, and Strategic Partnerships at brighthush

About brighthush

brighthush is not just a company; it’s a movement in the world of cloud networking and cybersecurity. We are redefining how enterprises connect, protect, and scale in an era where digital resilience is as critical as speed. By fusing networking, security, and cloud services into a single, globally distributed platform, we give businesses the freedom to innovate while we manage the complexity of modern infrastructure.

Our mission is simple yet ambitious: deliver a friction‑less, secure, and high‑performance network experience that grows effortlessly with our customers. We do this by building a platform that is as flexible as it is powerful, and by cultivating a culture that prizes collaboration, continuous learning, and an unwavering focus on the customer.

Why brighthush is the Place to Grow Your Career

• Industry‑Shaping Innovation: Work at the forefront of enterprise networking and cybersecurity, influencing the next wave of cloud‑native solutions.
• Impactful Role: Your work directly drives customer success, revenue growth, and the long‑term health of our most strategic accounts.
• Hybrid Flexibility: Enjoy a flexible, hybrid work environment that supports remote collaboration and in‑office teamwork.
• Competitive Rewards: Receive a comprehensive compensation package that includes base salary, performance bonus, equity, and a suite of benefits.
• Career Acceleration: Benefit from mentorship, structured learning paths, and the opportunity to lead high‑impact initiatives.

Role Overview

As a Senior Enterprise Customer Success Manager at brighthush, you will be the trusted advisor for our most strategic, high‑value accounts. Your day‑to‑day focus will be on driving adoption, ensuring customer satisfaction, and fostering long‑term relationships that translate into revenue growth. You will partner with sales, product, engineering, and support teams to create a seamless experience that keeps our customers thriving and loyal.

Key Responsibilities

• Account Health & Growth: Own the end‑to‑end customer journey—from onboarding through expansion—ensuring each client achieves their desired outcomes and realizes maximum value from the platform.
• Stakeholder Engagement: Build and maintain strong relationships with executive sponsors, technical leads, and operational teams across multiple business units, becoming the single point of contact for all strategic discussions.
• Post‑Sales Enablement: Lead the post‑sales motion, coordinating with implementation, support, and product teams to deliver a seamless experience that accelerates time‑to‑value.
• Commercial Negotiations: Partner with sales and finance to negotiate contract renewals, upsells, and cross‑sell opportunities, ensuring win‑win outcomes that align with both customer goals and company objectives.
• Technical Escalation Management: Serve as the primary point of contact for complex technical issues, coordinating with engineering and product to resolve incidents swiftly and transparently.
• Data‑Driven Insights: Analyze usage metrics, health scores, and customer feedback to identify trends, risks, and opportunities for improvement, and present actionable insights to stakeholders.
• Thought Leadership: Represent brighthush at industry events, webinars, and customer forums, sharing best practices, product knowledge, and emerging trends.
• Team Collaboration & Mentorship: Mentor junior success managers, share knowledge across the team, and contribute to the continuous improvement of our processes and playbooks.
• Strategic Planning: Develop and execute account plans that align with customer business objectives, ensuring proactive engagement and long‑term partnership.
• Cross‑Functional Alignment: Work closely with product, engineering, and support to advocate for customer needs and influence roadmap decisions.

Essential Qualifications

• Minimum 5 years of customer success experience in high‑growth SaaS, technology, or cybersecurity environments.
• Proven track record of managing enterprise accounts, driving adoption, and achieving renewal and expansion targets.
• Strong commercial acumen with experience in contract negotiations, upsell, and cross‑sell initiatives.
• Deep technical understanding of networking and security concepts, including BGP, EIGRP, SD‑WAN, firewalls, secure web gateways, CASB, DLP, SSO, SAML, LDAP, IPS, load balancing, and MPLS.
• Excellent communication skills in English, both written and verbal, with the ability to translate technical concepts for non‑technical stakeholders.
• Experience working in a fast‑paced, high‑growth environment with a bias for action and a customer‑centric mindset.
• Willingness to travel up to 25% of the time, primarily within the Bay Area, CA.
• Bachelor’s degree in Business, Computer Science, or a related field (or equivalent experience).

Preferred Qualifications

• Experience in the cybersecurity industry or with cloud‑native security solutions.
• Knowledge of network protocols such as TCP, UDP, IP, ICMP, and WAN technologies.
• Hands‑on experience with identity and access management tools (SSO, SAML, LDAP).
• Prior experience in a senior customer success or account management role within a SaaS company.
• Certifications such as CCNA, CCNP, or security‑focused credentials (CISSP, CISM).
• Fluency in additional languages is a plus.

Skills & Competencies

• Customer‑Obsessed Leadership: Ability to anticipate client needs and proactively deliver solutions.
• Strategic Thinking: Translate customer goals into actionable plans that align with business objectives.
• Analytical Mindset: Leverage data to drive decisions and measure success.
• Collaboration & Influence: Work cross‑functionally with sales, product, engineering, and support to achieve shared goals.
• Problem‑Solving: Resolve complex technical and business challenges with creative solutions.
• Adaptability: Thrive in a dynamic environment with evolving priorities.
• Communication Excellence: Articulate ideas clearly to both technical and non‑technical audiences.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured mentorship programs with senior leaders who guide your career trajectory.
• Access to industry‑leading training, certifications, and conferences that keep you at the cutting edge.
• Clear career pathways from Customer Success Manager to Director of Customer Success, VP of Customer Experience, or Product Management roles.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.
• Cross‑functional projects that broaden your skill set and expose you to new areas of the business.
• Opportunities to lead high‑impact initiatives that shape the future of our platform and customer experience.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and high‑energy culture. We value:

• Innovation: Encourage experimentation and reward bold ideas that push the industry forward.
• Transparency: Open communication across all levels, ensuring everyone has the information they need to succeed.
• Work‑Life Balance: Flexible schedules, remote options, and generous time‑off policies that support personal and professional well‑being.
• Community: Regular team‑building events, hackathons, and volunteer opportunities that strengthen our sense of belonging.
• Recognition: Celebrate wins, both big and small, through peer recognition programs and company‑wide shoutouts.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary: $160,000 – $200,000 per year, commensurate with experience.
• Performance Bonus: Annual bonus tied to individual and company performance metrics.
• Equity: Opportunity to participate in our equity program, giving you a stake in brighthush’s future.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus mental health resources.
• Retirement: 401(k) plan with company match to help you build long‑term financial security.
• Paid Time Off: Generous PTO, sick leave, and paid holidays to recharge and stay productive.
• Parental Leave: Generous parental leave policy for new parents, ensuring a smooth transition.
• Professional Development: Reimbursement for certifications, courses, and conferences to support continuous learning.
• Wellness Programs: Gym membership discounts, wellness stipends, and on‑site fitness classes.
• Remote Work Flexibility: Option to work from home or from one of our offices in Denver, Los Angeles, or San Francisco.

How to Apply

If you are passionate about delivering exceptional customer experiences, thrive in a fast‑moving environment, and want to make a tangible impact on the future of enterprise networking, we want to hear from you.

Submit your application through our careers portal and join the brighthush team where your expertise will shape the next generation of secure, cloud‑native networking solutions.

Apply now and help us empower businesses worldwide to connect, secure, and innovate with confidence.