Senior Customer Excellence Representative – Luxury Jewelry Sales & Service Specialist – Remote (North Carolina & Florida) – Champion High‑Value Sales, Cultivate Client Relationships, and Elevate the brighthush Brand Experience

About brighthush

brighthush is not just a name in the fine‑jewelry world; it is a living legacy that began in 1979 as a family‑owned workshop and has evolved into a global luxury brand that marries timeless artistry with cutting‑edge technology. Every piece we create tells a story of craftsmanship, passion, and an unwavering commitment to customer delight. Whether you step into a boutique, engage with a client online, or manage a high‑value order, you’ll be part of a culture that celebrates creativity, integrity, and excellence at every touchpoint.

Why brighthush is the Destination for Ambitious Professionals

At brighthush, we believe that our people are the heart of our success. We invest in your growth through continuous learning, mentorship, and a crystal‑clear career progression path. As a Senior Customer Excellence Representative, you’ll be the face of our brand, shaping the customer journey, driving sales, and turning every interaction into an unforgettable experience. Join a team that values innovation, collaboration, and personal growth, and help us set new standards in luxury retail.

Key Responsibilities

In this dynamic role, you will be the frontline ambassador for brighthush, ensuring that every customer interaction is seamless, engaging, and aligned with our brand values. Your day‑to‑day responsibilities will include:

• Quote Management: Proactively follow up on customer quotes, ensuring timely responses, accurate pricing, and swift closure of sales opportunities.
• Relationship Building: Cultivate strong, trust‑based relationships with new and existing customers, understanding their needs and providing tailored solutions that reflect our brand’s heritage.
• Order Processing: Accurately enter and manage orders through our ERP system (Navision), ensuring all details are correct and that the order lifecycle is tracked to completion.
• Sales Goal Achievement: Consistently exceed monthly and quarterly sales targets by leveraging deep product knowledge, upselling, and cross‑selling opportunities.
• Customer Support: Resolve inquiries, complaints, and returns with professionalism and empathy, turning challenges into opportunities for brand advocacy.
• Data Management: Maintain up‑to‑date customer records, track interactions, and provide actionable insights to the sales and marketing teams.
• Collaboration: Work closely with marketing, logistics, and product teams to ensure a cohesive customer experience across all touchpoints.
• Continuous Improvement: Identify process gaps, propose solutions, and participate in initiatives that enhance the overall customer journey.
• Brand Advocacy: Represent brighthush at virtual events, webinars, and industry forums, sharing our story and product expertise with a broader audience.
• Performance Reporting: Compile weekly and monthly sales reports, highlighting trends, opportunities, and areas for improvement.

Essential Qualifications

To thrive in this role, you should bring a blend of experience, skills, and personal attributes that align with brighthush’s standards of excellence:

• Experience: 2–4 years of proven sales and customer service experience, preferably in luxury retail or high‑end consumer goods.
• Sales Acumen: Demonstrated track record of consistently exceeding sales goals and closing deals.
• Analytical Skills: Strong mathematical aptitude for pricing, discount calculations, and sales forecasting.
• Self‑Starter: Ability to work independently, manage time effectively, and take initiative without constant supervision.
• Education: BA/BS degree preferred, but equivalent professional experience will be considered.
• Location: Must be based in North Carolina or Florida to qualify for the remote position.
• Communication: Excellent verbal and written communication skills in English.
• Tech Savvy: Comfortable using CRM and ERP systems, Microsoft Office Suite, and virtual collaboration tools.

Preferred Qualifications

While not mandatory, the following attributes will give you a competitive edge:

• Experience with ERP systems, particularly Navision, and proficiency in Microsoft Office Suite.
• Background in jewelry, fashion, or luxury goods sales.
• Knowledge of CRM platforms such as Salesforce or HubSpot.
• Strong interpersonal skills with a knack for building rapport across diverse customer segments.
• Previous remote work experience and familiarity with virtual collaboration tools.
• Fluency in a second language (e.g., Spanish, French, Mandarin) is a plus.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills. We’re looking for individuals who can:

• Navigate complex sales cycles with confidence and professionalism.
• Analyze customer data to identify trends and opportunities for upsell.
• Communicate product features and benefits clearly to a sophisticated audience.
• Adapt quickly to new technologies and processes.
• Maintain composure under pressure and resolve conflicts amicably.
• Collaborate cross‑functionally to deliver a unified brand experience.
• Demonstrate a customer‑first mindset, always seeking ways to exceed expectations.
• Showcase strong negotiation skills and a consultative sales approach.
• Exhibit resilience and a proactive attitude in a fast‑paced environment.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust development framework that empowers you to reach new heights:

• Mentorship Programs: Pairing with senior sales leaders to accelerate skill acquisition and strategic thinking.
• Continuous Training: Access to product knowledge workshops, sales methodology courses, and leadership development modules.
• Performance‑Based Advancement: Clear pathways from Customer Excellence Representative to Senior Sales Specialist, Account Manager, or Sales Manager roles.
• Cross‑Department Exposure: Opportunities to rotate through marketing, product development, and operations to broaden your business acumen.
• Innovation Labs: Participation in initiatives that shape the future of customer experience and digital commerce.
• Global Networking: Engage with colleagues across international markets, fostering a global perspective on luxury retail.
• Certification Support: Company‑sponsored certifications in sales, customer experience, and product expertise.

Work Environment & Company Culture

brighthush fosters a culture that blends tradition with innovation. Our remote teams in North Carolina and Florida enjoy:

• Flexible work hours that respect personal life and promote work‑life balance.
• A collaborative virtual environment powered by Slack, Teams, and Zoom.
• Regular virtual town halls, team‑building events, and “coffee‑chat” sessions.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.
• Recognition programs that celebrate achievements and milestones.
• Access to a digital library of resources, including industry reports, best‑practice guides, and creative inspiration.
• Annual company‑wide retreat (virtual or in‑person) to celebrate successes and align on future goals.

Compensation & Benefits

We offer a competitive base salary ranging from USD 43,680 to USD 52,000 per year, complemented by:

• Performance‑based bonuses tied to sales targets.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee discount on brighthush products.
• Professional development stipend for courses, certifications, and conferences.
• Wellness initiatives such as virtual fitness classes, mental health resources, and mindfulness sessions.
• Access to a state‑of‑the‑art home‑office stipend to create a productive workspace.

How to Apply

If you are a driven, customer‑centric professional ready to elevate the brighthush brand, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Join us in creating unforgettable moments for our customers and shaping the future of luxury retail.