Seasoned Bilingual Customer Service Representative – Spanish‑Fluent Call Center Specialist – Member Experience Advocate – Drive Impact at brighthush

Welcome to brighthush – Where Exceptional Customer Care Meets Innovation

At brighthush, we’re not just a financial technology company; we’re a movement dedicated to transforming how people interact with money. By blending cutting‑edge digital tools with a heartfelt, human touch, we empower every member to achieve their financial goals with confidence and ease. If you thrive in a fast‑paced, customer‑centric environment and want to make a tangible difference, brighthush is the place where your passion and expertise can shine.

Why brighthush is the Ideal Place to Grow Your Career

When you join brighthush, you become part of a culture that celebrates curiosity, collaboration, and continuous learning. We invest in our people through:

• Structured onboarding that immerses you in our products, processes, and values.
• Ongoing mentorship from seasoned leaders who share their insights and help you navigate your career path.
• Clear, merit‑based advancement opportunities—from Advocate I to Advocate II, and beyond to Team Lead, Manager, or Director roles.
• Cross‑functional projects that broaden your skill set and expose you to new facets of the organization.
• Regular performance reviews that align your personal goals with the company’s strategic vision.

Whether you’re just starting out or looking to elevate your expertise, brighthush offers the resources, support, and community you need to thrive.

Key Responsibilities

As a Member Experience Advocate, you will be the voice of brighthush, ensuring every member interaction is positive, efficient, and memorable. Your day‑to‑day duties will include:

• Inbound Call Management: Handle a high volume of inbound calls and virtual teller sessions, providing accurate information and solutions.
• Fundamental Inquiry Resolution: Resolve member questions related to checking and savings accounts, transaction research, balance inquiries, and general account information.
• Loan Referral Expertise: Identify and refer quality loan opportunities that align with member needs, driving higher engagement and satisfaction.
• Information Gathering & Analysis: Collect member data, analyze facts, and recommend appropriate products or services to achieve a one‑point resolution.
• Positive Attitude & Timeliness: Demonstrate readiness, preparedness, and a proactive approach to delivering exceptional service.
• Presentation Skills: Effectively communicate information in one‑on‑one and small group settings, both to members and internal stakeholders.
• Technology Proficiency: Navigate virtual banking platforms with ease, quickly learning new tools and features to support members.

Operational Excellence & Continuous Improvement

Beyond customer interactions, you will play a vital role in maintaining operational standards and contributing to team success:

• Stay current with all Member Care and credit union procedures, policies, and compliance requirements.
• Engage in continuous learning to advance from Member Experience Advocate I to Advocate II.
• Commit to individual, team, and organizational goals, consistently meeting or exceeding performance metrics.
• Maintain open communication with leadership, providing feedback and insights to improve processes.
• Participate in team, organizational, and community initiatives that reinforce our brand values.
• Complete all required training modules on time, ensuring compliance with regulatory standards.
• Maintain proficiency in Microsoft Word, Excel, and web browsers—essential tools for daily operations.
• Demonstrate functional knowledge of the Bank Secrecy Act, U.S. Patriot Act, Office of Foreign Assets Control, Anti‑Money Laundering regulations, Right to Financial Privacy Act, and the Bank Bribery Act.
• Leverage bilingual skills (English/Spanish) to serve a diverse member base.

Essential Qualifications

• High school diploma or equivalent; some college coursework preferred.
• 1–3 years of customer service, banking, or call center experience.
• Fluency in both English and Spanish, with strong verbal and written communication skills.
• Strong problem‑solving abilities and a customer‑centric mindset.
• Adaptability to a fast‑paced environment and willingness to learn new technologies.

Preferred Qualifications

• Experience in a financial services or credit union setting.
• Prior exposure to virtual banking platforms or digital customer support tools.
• Knowledge of compliance regulations and best practices in financial services.
• Demonstrated ability to work collaboratively across departments.

Skills & Competencies for Success

• Customer‑First Mindset: Anticipate member needs and deliver solutions that exceed expectations.
• Communication Excellence: Articulate complex information clearly and concisely in both English and Spanish.
• Analytical Thinking: Evaluate member data to recommend the best products and services.
• Tech Savvy: Quickly adapt to new software, platforms, and digital tools.
• Time Management: Prioritize tasks effectively while maintaining high quality service.
• Team Collaboration: Work seamlessly with cross‑functional teams to solve problems and improve processes.
• Compliance Awareness: Understand and adhere to regulatory requirements and internal policies.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Member Experience Advocate, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, compliance, and customer service excellence.
• Mentorship from seasoned professionals who guide your career trajectory.
• Clear advancement pathways—from Advocate I to Advocate II, and beyond to leadership roles such as Team Lead, Manager, or Director.
• Cross‑functional projects that broaden your skill set and expose you to different facets of the organization.
• Annual performance reviews that align your goals with the company’s strategic objectives.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative, and dynamic work environment. We value:

• Open communication and transparency at all levels.
• Work‑life balance, with flexible scheduling options for remote or hybrid arrangements.
• A culture of recognition—your achievements are celebrated and rewarded.
• Community engagement—participate in volunteer initiatives and community outreach programs.
• Continuous innovation—your ideas are welcomed and can shape the future of our services.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and industry standards.
• Performance‑based bonuses and incentive programs.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Professional development budget and tuition reimbursement.
• Employee wellness programs, including gym memberships and mental health resources.
• Employee referral bonuses and recognition awards.

Remote & Hybrid Work Requirements

We support flexible work arrangements to accommodate your lifestyle:

• Quiet, dedicated workspace with reliable high‑speed internet (minimum 100 Mbps).
• Video conferencing capability (recommended 1.5 Mbps up/down).
• Compliance with all technical requirements before the first day of training.
• Hybrid candidates must reside within commuting distance of our Tampa headquarters and be able to attend in‑office meetings as needed.

How to Apply

Ready to elevate your career and make a real impact? Submit your application through our careers portal and join a team that values innovation, integrity, and service excellence. We’re excited to hear how you can contribute to the brighthush mission.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.