Seasoned Bilingual Customer Service Specialist – Hybrid Remote & Onsite Role in Health & Human Services, Empowering Public Benefit Delivery at brighthush

About brighthush and the Opportunity

brighthush stands at the forefront of process excellence, partnering with U.S. Government Health and Human Services agencies to deliver compliant, high‑quality solutions that touch the lives of millions of beneficiaries. With a legacy of operational mastery and a steadfast commitment to employee growth, brighthush is expanding its customer service footprint in Rancho Cordova, California. This position blends intensive onsite training with the flexibility of remote work, offering you a chance to shape public‑sector outcomes while advancing your career.

Why This Role Stands Out

• Hybrid Work Model: Kick off with immersive onsite training at our Rancho Cordova facility, then transition to a fully remote role equipped with all necessary hardware and software.
• Competitive Compensation: Earn $20.25 per hour on a W2 basis, with performance‑based bonuses and the potential for long‑term contract extensions.
• Career Growth: Demonstrate your expertise in a high‑visibility environment and position yourself for permanent roles or advanced positions within brighthush.
• Impactful Work: Serve the public by ensuring beneficiaries receive accurate information, timely enrollment assistance, and exceptional customer care.
• Inclusive Culture: Join a team that values diversity, promotes work‑life balance, and invests in continuous learning.

Key Responsibilities

As a Bilingual Customer Service Representative, you will be the frontline liaison between beneficiaries and brighthush’s government partners. Your daily tasks will include:

• Answering inbound calls on a dedicated 800‑line and conducting outbound support calls to follow up on pending issues.
• Providing clear, accurate responses to inquiries about program eligibility, benefits, and enrollment procedures.
• Referring complex cases to supervisors or appropriate county/state agencies when necessary.
• Completing enrollment transaction requests and ensuring all data is captured accurately in our CRM system.
• Maintaining up‑to‑date knowledge of brighthush’s client programs, policies, and procedures, including any changes in federal or state regulations.
• Adhering to contract compliance provisions and meeting quality and production standards set by the client.
• Collaborating with team members to resolve high‑volume call challenges while maintaining a calm, professional demeanor.
• Participating in ongoing training sessions to stay current on new software, tools, and best practices.

Essential Qualifications

• Minimum of one year of experience in a customer service or call center environment.
• High school diploma, GED, or equivalent certification.
• Fluency in English and one of the following languages: Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian, Korean, Russian, Vietnamese, Tagalog, or Armenian.
• Strong computer literacy with the ability to quickly learn new software applications.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• Exceptional written and verbal communication skills, with a customer‑centric mindset.
• Ability to thrive in a fast‑paced, deadline‑oriented environment while maintaining high quality standards.
• Proficiency in using call center software, CRM platforms, and Microsoft Office Suite.

Preferred Qualifications

• Experience in a health or human services field, particularly dealing with the public in a call center setting.
• Knowledge of federal and state compliance regulations related to health and human services.
• Prior experience with enrollment or benefits administration systems.
• Demonstrated ability to work both independently and as part of a collaborative team.

Core Skills & Competencies

• Bilingual Communication: Ability to converse fluently in English and a second language, ensuring clear and culturally sensitive interactions.
• Problem‑Solving: Quickly diagnose issues and provide effective solutions or appropriate referrals.
• Time Management: Prioritize tasks and meet call volume targets without compromising service quality.
• Attention to Detail: Accurately record information and follow procedural guidelines.
• Adaptability: Adjust to new technologies, processes, and changing regulatory landscapes.
• Team Collaboration: Share knowledge, support peers, and contribute to a positive work environment.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Bilingual Customer Service Representative, you will:

• Gain exposure to government program operations and compliance frameworks.
• Develop expertise in enrollment and benefits administration.
• Participate in leadership development workshops and cross‑functional projects.
• Position yourself for future roles such as Senior Customer Service Specialist, Program Coordinator, or Compliance Analyst.
• Access continuous learning resources, including online courses, certifications, and mentorship programs.

Work Environment & Company Culture

brighthush fosters an inclusive, employee‑first culture that values innovation, accountability, and community impact. Key highlights include:

• Flexible remote work options after initial onsite training.
• Collaborative teams that celebrate diversity and encourage open communication.
• Regular team‑building events, both virtual and in‑person.
• Commitment to work‑life balance with flexible scheduling options.
• Recognition programs that reward outstanding performance and customer service excellence.

Compensation, Perks, and Benefits

While the base hourly rate is $20.25, brighthush offers a comprehensive benefits package for eligible employees, including:

• Health, dental, and vision insurance options.
• Retirement savings plan with company match.
• Paid time off (vacation, sick leave, and holidays).
• Employee assistance programs and wellness resources.
• Professional development stipends and tuition reimbursement.
• Performance‑based bonuses and incentive programs.

How to Apply

If you are a bilingual professional with a passion for customer service and a desire to make a difference in the public sector, we encourage you to apply today. Submit your resume and a brief cover letter outlining your relevant experience and language proficiency. Our recruitment team will review your application promptly and reach out to schedule an interview.

Join brighthush – Where Your Skills Meet Purpose

At brighthush, we are dedicated to delivering exceptional service to our government partners while empowering our employees to grow and thrive. This role offers the perfect blend of meaningful work, professional development, and the flexibility to balance your personal and professional life. Take the next step in your career and become part of a team that values your contributions, supports your growth, and celebrates your successes.

Ready to make an impact? Apply now and start your journey with brighthush today!