Seasoned Bilingual Customer Support Specialist – Spanish & English – Client Relations & Global Service Excellence – Championing Exceptional Customer Experience Across Multinational Markets

Welcome to brighthush – Where Talent Meets Opportunity

brighthush is more than a recruitment platform; we are a catalyst for career transformation in the digital era. Our mission is to connect exceptional talent with forward‑thinking companies across technology, marketing, finance, education, and e‑commerce. From the bustling streets of London to the vibrant tech hubs of San Francisco, Toronto, Berlin, and Sydney, our network spans continents and cultures. Clients who partner with us are pioneers in MarTech, FinTech, EdTech, SaaS, and digital agencies, and we place you directly into the heart of their teams—so you become a valued, integral member rather than a temporary resource.

Why Join brighthush?

When you become part of the brighthush community, you unlock a world of opportunities that go beyond a traditional job listing. We empower our talent with:

• Exclusive, high‑quality roles that align with your skills, experience, and career aspirations.
• Ongoing professional development through workshops, webinars, mentorship programs, and industry conferences.
• A collaborative culture that celebrates diversity, creativity, and continuous learning.
• Competitive compensation packages and a comprehensive benefits suite tailored to your needs.
• Flexible work arrangements, including remote, hybrid, and flexible scheduling options that support work‑life balance.

Position Overview

We are seeking a dynamic, bilingual Customer Support Specialist to serve as the frontline voice for our global client base. In this role, you will be the primary point of contact for a diverse customer community, delivering exceptional support in both English and Spanish. Your ability to communicate clearly, solve problems efficiently, and maintain a positive customer experience will be critical to our clients’ success and to your own professional growth. You will work closely with cross‑functional teams—sales, product, engineering, and marketing—to ensure that every customer interaction reflects the highest standards of service and brand integrity.

Key Responsibilities

• Multilingual Support: Handle inbound and outbound calls, emails, and live chat inquiries in English and Spanish with professionalism, empathy, and cultural sensitivity.
• Issue Diagnosis & Resolution: Quickly assess customer problems, provide accurate information about products or services, and resolve complaints in a timely manner, ensuring a seamless customer journey.
• Data Integrity & CRM Management: Log all customer interactions meticulously in the company’s CRM, maintaining data accuracy, compliance with privacy standards, and up‑to‑date records for future reference.
• Escalation Management: Identify complex or high‑priority issues, coordinate with relevant departments, and ensure a smooth hand‑off to the customer, tracking progress until resolution.
• Performance Excellence: Meet or exceed key performance indicators (KPIs) such as call quality, average resolution time, first‑contact resolution rate, and customer satisfaction scores.
• Continuous Improvement: Participate in training sessions, share feedback, and contribute to process enhancements that elevate the overall customer experience.
• Cross‑Functional Collaboration: Work closely with sales, product, and technical teams to gather insights, share customer feedback, and help shape product improvements.
• Documentation & Knowledge Base: Update FAQs, knowledge base articles, and internal documentation to reflect new product features, common issues, and best practices.
• Customer Advocacy: Represent the voice of the customer in internal meetings, ensuring that their needs and pain points are understood and addressed.
• Compliance & Security: Adhere to data protection regulations (GDPR, CCPA) and internal security protocols when handling sensitive customer information.

Essential Qualifications

• Minimum of 1 year of customer service experience, preferably in a bilingual environment.
• Fluency in both English and Spanish (written and spoken) with excellent communication skills.
• Strong problem‑solving abilities and a customer‑centric mindset.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot), ticketing platforms (e.g., Zendesk, Freshdesk), and Microsoft Office Suite.
• Ability to work independently and as part of a cross‑functional team in a fast‑paced setting.
• High level of professionalism, integrity, and confidentiality.
• Excellent time‑management skills and the ability to juggle multiple priorities without compromising quality.

Preferred Qualifications

• Experience in the SaaS, MarTech, FinTech, or EdTech sectors.
• Knowledge of customer support best practices and industry standards.
• Previous exposure to remote or hybrid work environments.
• Additional language skills beyond Spanish and English.
• Certification in customer service or related fields (e.g., Certified Customer Experience Professional).
• Experience with data analytics tools or reporting dashboards.

Skills & Competencies

• Communication: Clear, concise, and persuasive verbal and written communication in both languages.
• Empathy & Patience: Ability to understand customer emotions and respond with calm, supportive solutions.
• Technical Aptitude: Quick learner of new software, tools, and processes.
• Time Management: Efficiently juggle multiple tasks while maintaining high quality.
• Adaptability: Thrive in dynamic environments and adjust to evolving priorities.
• Team Collaboration: Work effectively with colleagues across departments and time zones.
• Analytical Thinking: Ability to interpret data, identify trends, and propose actionable insights.
• Customer‑First Mindset: Consistently prioritize the customer’s experience and satisfaction.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing a clear path for advancement. As a Bilingual Customer Support Specialist, you will have the chance to:

• Progress into senior support roles such as Team Lead, Customer Success Manager, or Support Operations Manager.
• Transition into product management, quality assurance, or business analysis based on your interests and strengths.
• Participate in leadership training, communication workshops, and industry conferences to broaden your skill set.
• Earn certifications in customer experience, project management, or language proficiency to enhance your professional profile.
• Benefit from mentorship programs that pair you with seasoned professionals in your field.
• Access a learning portal with courses on emerging technologies, industry trends, and soft‑skill development.
• Take advantage of cross‑departmental shadowing opportunities to gain a holistic view of the business.

Work Environment & Culture

brighthush fosters a culture of inclusion, innovation, and collaboration. Our teams are distributed across multiple continents, yet we maintain a strong sense of community through:

• Regular virtual coffee chats, team‑building activities, and cross‑regional knowledge sharing.
• Open communication channels and transparent decision‑making processes.
• Recognition programs that celebrate achievements and milestones.
• Commitment to work‑life balance, with flexible scheduling and remote work options.
• Supportive leadership that values employee well‑being and professional growth.
• Inclusive hiring practices that embrace diverse backgrounds, perspectives, and experiences.
• Annual global town halls where leaders share company vision and celebrate collective successes.

Compensation, Perks & Benefits

While specific figures vary by location and role, brighthush offers a competitive salary package that includes:

• Base salary commensurate with experience and market standards.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance plans.
• Paid time off, including vacation, sick leave, and public holidays.
• Retirement savings options with company matching.
• Professional development budget and tuition reimbursement.
• Wellness initiatives, such as gym memberships, mindfulness sessions, and health coaching.
• Employee referral bonuses and recognition rewards.
• Access to a digital learning platform and industry certifications.
• Flexible work arrangements—remote, hybrid, or on‑site—based on role and location.
• Annual team retreats and off‑site workshops to foster collaboration and creativity.

How to Apply

If you are a proactive, bilingual professional who thrives in a fast‑paced environment and is passionate about delivering outstanding customer experiences, we want to hear from you. Join brighthush and become part of a global network that values talent, innovation, and growth.