Seasoned Bilingual (English/Spanish) Customer Support Specialist – Remote, Part‑Time – Elevate Fan Engagement & Ticketing Excellence for brighthush

About brighthush – Where Every Ticket Tells a Story

brighthush is more than a ticketing platform; it is the invisible thread that weaves fans, venues, and performers into unforgettable moments. With a legacy spanning over 25 years, we power ticketing journeys for thousands of venues and millions of enthusiasts across 40+ countries. Our blend of cutting‑edge technology, flexible e‑commerce solutions, and an unwavering passion for entertainment ensures that every event feels seamless, personal, and exhilarating. If you thrive on creating memorable experiences and want to be part of a global movement that turns ordinary nights into extraordinary memories, you belong here.

Why brighthush is the Place to Grow

At brighthush, we believe that the heartbeat of our success is our people. We cultivate a culture that champions collaboration, continuous learning, and bold innovation. As a part‑time, remote Customer Support Specialist, you will be the frontline ambassador, guiding fans through ticket purchases, resolving hiccups, and ensuring every interaction reflects our brand’s commitment to excellence. In return, we offer a suite of benefits designed to support your professional growth and personal well‑being:

• Flexible scheduling that fits your life.
• Competitive hourly rates with monthly performance bonuses.
• Clear career pathways and mentorship.
• Access to exclusive ticket discounts, wellness programs, and professional development resources.
• Provision of essential equipment (headset, webcam, etc.) to create a professional home office.
• Opportunities to contribute to product improvement initiatives and shape the future of live‑event ticketing.

Key Responsibilities – Your Day‑to‑Day Impact

Your role will be pivotal in maintaining the high standards of customer experience that brighthush is known for. You will:

• Deliver Exceptional Support: Respond to customer inquiries via phone, email, and chat with speed, courtesy, and professionalism, embodying brighthush’s brand values.
• Ticketing Expertise: Guide fans through ticket purchases, seat selections, order modifications, refunds, and general event questions using our proprietary platform.
• Issue Resolution: Document concerns accurately, troubleshoot technical or procedural problems, and resolve issues promptly, escalating only when necessary.
• High‑Volume Management: Handle a steady flow of calls and emails while maintaining quality and efficiency in a fast‑paced remote environment.
• Workspace Excellence: Maintain a quiet, professional home office with reliable high‑speed internet, ensuring uninterrupted service.
• Team Collaboration: Share insights, best practices, and process improvements with teammates and supervisors to foster a supportive culture.
• Continuous Improvement: Engage in ongoing training, stay updated on new features and policies, and contribute to product enhancement initiatives.
• Data Accuracy: Ensure all customer interactions and ticketing data are recorded accurately in our CRM system for future reference and analytics.
• Customer Advocacy: Act as a voice for the customer within the organization, providing feedback that helps shape future product developments.

Essential Qualifications – What We Expect

• Minimum 6 months of call center or customer service experience.
• Bilingual fluency in English and Spanish (written and spoken).
• High school diploma or equivalent.
• Strong written and verbal communication skills, with the ability to convey complex information clearly.
• Proficiency with computers and a quick learning curve for new systems.
• Adaptability, prioritization, and the ability to thrive in a fast‑paced environment.
• Availability for at least 20 hours per week, including weekends and occasional holidays.
• Reliable, dedicated high‑speed internet connection and a quiet, professional workspace.
• Residency in one of the following states: AL, AZ, CO, FL, GA, IL, KS, KY, LA, MI, MN, MS, MO, NV, NC, OH, OK, OR, SC, TN, TX, VA.

Preferred Qualifications – Bonus Points

• Experience working remotely with proven self‑management and discipline.
• Familiarity with brighthush collaboration tools such as Slack, Zoom, and CRM platforms.
• Previous exposure to the live‑event or ticketing industry.
• Knowledge of ticketing policies, event logistics, and customer service best practices.
• Experience with data entry and reporting tools.
• Strong analytical skills and a data‑driven mindset.

Skills & Competencies – The DNA of Success at brighthush

• Customer‑Centric Mindset: Passion for helping fans and a genuine interest in the entertainment industry.
• Problem‑Solving: Ability to diagnose issues quickly and find effective solutions.
• Strong organizational skills and meticulous attention to detail.
• Excellent time‑management and multitasking abilities.
• Team player with a collaborative spirit.
• Resilience and composure under pressure.
• Tech‑savvy: Comfortable navigating multiple software tools and learning new technologies.
• Empathy and active listening skills.
• Strong sense of accountability and ownership.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we invest heavily in your professional development. As a Customer Support Specialist, you’ll gain a holistic view of the ticketing lifecycle—from order processing to post‑event analytics. High performers can advance to:

• Senior Support Specialist roles.
• Team Lead or Supervisor positions.
• Cross‑functional roles in Marketing, Product, or Operations.
• Specialist roles in Customer Success or Technical Support.

We provide:

• Structured training programs and mentorship.
• Access to internal knowledge bases and industry webinars.
• Opportunities to contribute to product improvement initiatives.
• Clear career pathways and promotion criteria.
• Annual learning stipend for relevant certifications or courses.
• Regular performance reviews with actionable feedback.

Work Environment & Company Culture – A Remote Community That Thrives

brighthush thrives on a culture of inclusivity, creativity, and continuous improvement. Our remote teams collaborate through brighthush collaboration tools, ensuring that distance never hinders connection. We celebrate diversity, encourage open dialogue, and reward innovative ideas that enhance the fan experience. Our remote work model empowers you to balance professional responsibilities with personal life while still feeling part of a vibrant, global community. Key cultural pillars include:

• Transparent communication and regular town‑hall meetings.
• Recognition programs that celebrate individual and team achievements.
• Wellness initiatives such as virtual fitness classes, mindfulness sessions, and mental health resources.
• Community outreach and volunteer opportunities aligned with the entertainment sector.
• Annual virtual retreats that bring the team together for learning and bonding.

Compensation, Perks, and Benefits – We Value Your Contribution

While specific figures may vary, we offer competitive hourly rates for part‑time roles, with the potential for monthly performance bonuses. Additional benefits include:

• Flexible scheduling to accommodate your lifestyle.
• Monthly bonus opportunities based on customer satisfaction metrics.
• Provision of necessary equipment (headset, webcam, etc.) by brighthush.
• Access to employee discounts on concerts, sports, and festivals.
• Professional development resources and tuition reimbursement for relevant courses.
• Health and wellness resources, including virtual fitness classes and mental health support.
• Paid time off for holidays and personal days.
• Employee referral program with rewards.

Scheduling & Availability – How We Operate

Our call center operates 7 days a week, with no overnight shifts. Phone shifts are scheduled in Eastern Time as follows:

• Monday to Friday: 9:00 AM – 9:00 PM
• Saturday: 9:00 AM – 8:00 PM
• Sunday: 12:00 PM – 8:00 PM

You will have the flexibility to choose shifts that fit your personal schedule, with the ability to swap shifts with teammates subject to manager approval.

Additional Requirements – What You Need to Succeed

• Equipment will be provided by brighthush.
• Candidates must have a dedicated high‑speed internet connection and a quiet working environment.
• Relocation is not available for this position.
• We do not sponsor H1B or other visa categories.
• Must be able to pass a background check and a basic technical assessment.

How to Apply – Join the brighthush Family

If you’re passionate about delivering world‑class customer service, fluent in English and Spanish, and eager to be part of a dynamic, remote team that shapes the future of live‑event ticketing, we want to hear from you. Click the “Apply” button below, complete the short application form, and submit your resume. Our hiring team will review your application and reach out within 5–7 business days to schedule a brief introductory call. We look forward to welcoming you to the brighthush family and helping you create unforgettable moments for fans around the globe.