Seasoned Bilingual Fleet Management Customer Support Specialist – French & English – Delivering Exceptional Global Mobility Support, Client Success, and Data‑Driven Insights at brighthush

Welcome to brighthush: Pioneering the Future of Fleet Management

At brighthush, we’re not just a fleet management platform – we’re a movement that places people at the core of everything we do. With a global presence spanning North America, Europe, and Asia, we empower businesses to move smarter, safer, and more sustainably. Our mission is simple: redefine fleet operations by delivering a people‑first experience that drives business success. By marrying cutting‑edge technology, data‑driven insights, and a culture of continuous improvement, we help our clients reduce costs, increase efficiency, and elevate the driver experience.

In an era where transportation is evolving at breakneck speed, the demand for responsive, multilingual customer support has never been higher. That’s why we’re looking for a Seasoned Bilingual Fleet Management Customer Support Specialist who can bridge the gap between our clients, their drivers, and our internal teams. If you thrive in a fast‑paced environment, love solving complex problems, and speak both French and English fluently, you’ll find a home at brighthush.

Why Join brighthush

Choosing brighthush means joining a forward‑thinking organization that values innovation, empowerment, and accountability. We’re a company that believes in the power of data to transform everyday operations, and we’re committed to giving our team members the tools, resources, and autonomy they need to succeed. Whether you’re a seasoned professional or just starting your career in fleet management, brighthush offers a platform where your voice is heard, your growth is nurtured, and your impact is tangible.

Our culture is built on collaboration, curiosity, and a relentless focus on customer delight. We celebrate diversity, encourage creative problem‑solving, and reward initiative. At brighthush, you’ll work alongside passionate experts who are dedicated to making a difference in the lives of drivers, fleet managers, and the communities we serve.

Your Impact as a Bilingual Fleet Management Customer Support Specialist

As the frontline advocate for our clients and drivers, you’ll be the voice that ensures every interaction is handled with professionalism, empathy, and efficiency. Your role will directly influence client satisfaction scores, reduce operational friction, and drive adoption of our platform’s advanced features. By mastering the nuances of fleet operations and delivering clear, actionable guidance, you’ll help our customers unlock the full value of brighthush’s solutions.

Beyond day‑to‑day support, you’ll serve as a critical feedback loop for product and engineering teams. Your insights into recurring issues, user pain points, and feature requests will shape future releases and help us stay ahead of industry trends.

Key Responsibilities

• Multichannel Support: Respond to inquiries via phone, live chat, and email in both French and English, maintaining a high level of accuracy and tone consistency.
• Issue Resolution: Handle first‑level support for a wide array of fleet services, including web portal access, fuel card management, vehicle ordering, title & registration, toll management, insurance card issuance, and remarketing questions.
• Customer Insight: Listen actively to understand client needs, clarify ambiguous details, research solutions, and propose actionable alternatives.
• First‑Contact Resolution: Strive to resolve issues on the first interaction whenever possible, reducing the time clients and drivers spend on follow‑ups.
• Empathy & Service Excellence: Bring a genuine, service‑oriented mindset to every conversation, ensuring clients feel heard, respected, and valued.
• Performance & Collaboration: Meet or exceed individual and team service targets, collaborate with cross‑functional teams (Operations, Sales, Technical Support), and provide administrative backup during peak periods.
• Data Accuracy: Log all interactions accurately in our CRM, ensuring data integrity for reporting and future reference.
• Continuous Improvement: Identify recurring issues or process bottlenecks and work with the Quality Assurance team to propose enhancements.

Essential Qualifications

• High school diploma or equivalent; a post‑secondary credential is a plus.
• Fluency in both French and English, with exceptional listening, speaking, and written communication skills.
• Strong ability to explain technical or procedural information in clear, non‑technical language.
• Proven time‑management skills, with the capacity to juggle multiple priorities while maintaining meticulous attention to detail.
• Self‑motivation and a proactive approach to problem solving.
• Proficiency with brighthush Office Suite (document editing, spreadsheets, presentations) and comfort learning new software tools.
• Previous experience in a customer‑service or call‑center environment is highly preferred.

Preferred Qualifications & Experience

• Experience in the transportation, logistics, or fleet management industry.
• Familiarity with CRM platforms such as our proprietary system.
• Knowledge of fleet‑related terminology (fuel cards, toll passes, vehicle registration).
• Experience handling high‑volume inbound and outbound communications.
• Demonstrated ability to work collaboratively in a remote, distributed team environment.

Core Skills & Competencies

• Communication: Clear, concise, and courteous communication across all channels.
• Problem Solving: Analytical mindset to diagnose issues and devise effective solutions.
• Adaptability: Ability to pivot quickly in a dynamic, evolving environment.
• Customer‑Centricity: A genuine passion for delivering exceptional service.
• Team Collaboration: Willingness to support colleagues and share knowledge.
• Tech Savviness: Comfortable navigating multiple software tools and learning new systems.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Bilingual Customer Support Specialist, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product updates, industry trends, and advanced customer‑service techniques.
• Clear career pathways: from Customer Support Specialist to Team Lead, Operations Analyst, or Product Support Engineer.
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