Seasoned Bilingual Licensed Customer Engagement Specialist – Health Insurance Support & Outbound Outreach – Remote, Full‑Time, High‑Impact Role at brighthush

About brighthush

brighthush is more than a health‑insurance provider; we are a trusted guardian of community well‑being. For over nine decades, we have blended cutting‑edge technology with compassionate service to protect families from the unexpected. Our portfolio spans telematics, device protection, and comprehensive health‑insurance solutions that empower people to live confidently, knowing that their well‑being is safeguarded.

We believe that health protection is a right, not a privilege. That’s why our mission is simple: to give every customer the knowledge, tools, and support they need to navigate life’s uncertainties with confidence. Whether you’re a first‑time policyholder or a seasoned member, you’ll find a partner in brighthush who listens, understands, and delivers personalized solutions.

The Opportunity

As a Licensed Customer Engagement Specialist at brighthush, you will be the frontline advocate for our health‑insurance customers. Working remotely, you will combine your customer‑service expertise, bilingual fluency, and insurance knowledge to guide individuals through enrollment, retention, and ongoing support. Your impact will be felt every day as you help people understand their coverage options and connect them with the right solutions for their unique circumstances.

Why This Role Matters

• Directly influence how families access essential health‑insurance products.
• Work from the comfort of your home in a supportive, team‑oriented environment.
• Grow your skill set through continuous training, coaching, and cross‑functional learning.
• Join a collaborative team that values flexibility, customer advocacy, and professional growth.
• Leverage your Accident & Health license to make a meaningful difference in every interaction.

Key Responsibilities

Your day‑to‑day duties will revolve around proactive outbound outreach, exceptional service delivery, and meticulous documentation. Below is a detailed breakdown of what you’ll be doing:

• Conduct high‑volume outbound calls using approved dialing systems and curated customer lists.
• Build rapport quickly and create positive experiences through professional, empathetic communication.
• Educate customers about available programs, benefits, and next steps, ensuring they feel informed and supported.
• Follow approved scripts and compliance requirements while maintaining an authentic, conversational tone.
• Accurately document every interaction and follow‑up activity within our CRM and other systems.
• Identify customer needs, answer questions, and appropriately escalated complex issues.
• Protect sensitive customer information and comply with all privacy, regulatory, and company policies.
• Support inbound calls and other service initiatives as business needs evolve.
• Participate in ongoing training, coaching, and development activities to continuously refine your skills.
• Collaborate with teammates and cross‑functional partners to deliver a seamless customer experience.

Essential Qualifications

• Active Accident & Health Insurance License in your state of residence (mandatory).
• Fluency in Spanish and English (both written and spoken).
• Strong background in customer service with a passion for helping others.
• Excellent verbal and written communication skills.
• Ability to build trust, demonstrate empathy, and navigate sensitive conversations professionally.
• Comfortable working in a structured environment with established processes and scripts.
• Strong attention to detail and accurate documentation skills.
• Self‑motivated, dependable, and able to thrive independently while staying highly engaged with a team.

Preferred Qualifications

• Experience in call centers, healthcare, health insurance, Medicare, sales support, or customer engagement roles.
• Proven track record of working remotely and maintaining productivity in a home‑office setting.
• Prior experience in high‑volume outbound calling environments.

Skills & Competencies

Success in this role requires a blend of technical knowledge and soft skills. Key competencies include:

• Consumer Protection & Customer Data Management
• Relationship Building & Stakeholder Management
• Performance Management & Continuous Improvement
• Flexibility & Adaptability in a fast‑paced environment
• Verbal & Written Communication Excellence

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to:

• Comprehensive onboarding and ongoing training modules covering product knowledge, compliance, and soft skills.
• Mentorship programs pairing you with seasoned leaders in the insurance and customer service domains.
• Cross‑functional learning opportunities that allow you to explore roles in underwriting, claims, and product development.
• Clear career pathways from Specialist to Senior Specialist, Team Lead, and beyond.
• Regular performance reviews that focus on growth, skill enhancement, and goal setting.

Work Environment & Company Culture

brighthush fosters a culture of trust, collaboration, and continuous improvement. Highlights include:

• Fully remote or hybrid work options to accommodate your lifestyle.
• Company‑provided technology and a secure, professional workspace for confidential conversations.
• A supportive team that celebrates wins and learns from challenges together.
• Flexible scheduling to maintain work‑life balance.
• Regular virtual team events, knowledge sharing sessions, and community outreach initiatives.

Compensation & Benefits

We offer a competitive hourly rate of $24.00 per hour, along with a comprehensive benefits package that includes:

• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs and mental health resources.
• Employee assistance program and financial planning tools.

How to Apply

If you’re a licensed insurance professional who thrives on connecting with people, solving problems, and delivering exceptional service, we want to hear from you. Join brighthush and help customers navigate their health insurance journey with confidence.

Apply to brighthush today and become part of a winning team that makes a meaningful impact.

Closing Statement

At brighthush, we’re not just offering a job – we’re offering a chance to shape the future of health protection while supporting causes that matter to you. Your expertise, empathy, and dedication will help families feel secure and empowered. If you’re ready to challenge the status quo, grow your career, and make a real difference, apply now and join our mission to protect what matters most.