Seasoned Bilingual Licensed Customer Service Representative – Remote Property & Casualty Insurance – 24/7 Gold Service Champion – 6+ Months Experience – Join brighthush – Deliver Exceptional Service, Drive Growth, and Shape the Future of Insurance

About brighthush

brighthush is a trailblazer in the global insurance arena, redefining how individuals and businesses protect what matters most. With a legacy spanning more than a century, we fuse cutting‑edge technology, deep industry expertise, and an unwavering commitment to customer delight. Our Common Purpose—to deliver peace of mind through exceptional service—guides every policy we write, every call we answer, and every partnership we forge.

When you step into brighthush, you join a community that values integrity, innovation, and inclusion. We empower our people to grow, celebrate their achievements, and bring their authentic selves to work. Whether you’re a seasoned professional or an emerging talent, brighthush offers a platform where your voice matters and your career can flourish.

Why brighthush is the Right Choice for You

At brighthush, we believe that the strength of our organization lies in the people who drive it forward. That’s why we invest heavily in our talent, offering:

• Impactful Work: Your expertise will directly shape customer satisfaction and agent success across the independent agency channel.
• Clear Career Pathways: From Representative to Team Lead, Senior Service Manager, and beyond, we provide structured advancement opportunities.
• Inclusive Culture: Diversity and inclusion are woven into every facet of our operations—from hiring to daily interactions.
• Competitive Compensation: Our pay philosophy reflects market value, complemented by performance‑based bonuses and commission structures.
• Comprehensive Benefits: Health, dental, vision, retirement plans, paid time off, and flexible work arrangements support your well‑being.
• Learning & Development: Access to online courses, mentorship programs, and industry certifications accelerates your professional growth.

Position Overview

As a Bilingual Licensed Customer Service Representative in our 24/7 Gold Service Program, you will be the frontline champion for our agents and their customers. Working remotely, you will provide world‑class support across the property and casualty spectrum, ensuring that every interaction reflects brighthush’s commitment to excellence.

Key Responsibilities

• Build rapport and efficiently handle inbound calls in a fast‑paced call center environment, addressing inquiries related to renewals, coverage, eligibility, billing, and policy changes.
• Deliver expert guidance by assessing customer and agent needs to drive satisfaction, business growth, and retention.
• Utilize upselling and cross‑selling techniques to educate customers on additional insurance products and services, thereby protecting what matters most.
• Maintain high standards of customer care by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first‑call resolution, and reliability.
• Accurately record and track data across multiple computer systems, ensuring information is up‑to‑date and compliant with internal policies.
• Collaborate with team members and supervisors to continuously improve processes and share best practices.
• Adhere to confidentiality protocols and safeguard proprietary information.
• Participate in a 12‑week paid, mandatory training program (Monday–Friday, 10:00 AM–6:30 PM EST) designed to equip you with the knowledge and skills needed for success.
• Support the 24/7 support model by working flexible shifts, including evenings, weekends, and holidays, to meet the needs of our global customer base.
• Leverage technology tools such as Genesys, Salesforce, and proprietary CRM systems to manage customer interactions and data.
• Contribute to continuous improvement initiatives by providing feedback on system enhancements, process changes, and customer experience improvements.

Essential Qualifications

• Bilingual proficiency in English and Spanish, with strong written and verbal communication skills in both languages.
• Valid Property & Casualty License or Personal Lines License.
• Minimum of 6 months of related work experience; customer service experience preferred.
• Ability to review, record, and organize written data from diverse sources without a pre‑established format.
• Excellent oral, written, and interpersonal communication skills, with the capacity to multitask in a structured work environment.
• Proficiency with computers and Microsoft Office tools (Word, Excel, Outlook).
• Strong understanding of organizational policies, standards, and procedures to guide customer interactions.
• Commitment to handling confidential and proprietary information with the utmost discretion.

Preferred Qualifications

• Associate degree in a business‑related field or equivalent experience.
• Experience in the insurance industry, particularly in a call center or customer support role.
• Knowledge of independent agency operations and the broader insurance ecosystem.
• Experience with call center software and CRM platforms.
• Demonstrated ability to meet or exceed performance metrics in a high‑volume environment.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Problem‑Solving: Ability to analyze complex situations and provide clear, actionable solutions.
• Adaptability: Comfortable working across multiple shifts, including weekends and holidays, to meet the needs of a 24/7 support model.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to a positive team culture.
• Time Management: Efficiently manage call volume while maintaining high‑quality interactions.
• Attention to Detail: Ensure accuracy in data entry and adherence to compliance standards.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Resilience: Ability to maintain composure and professionalism in high‑pressure situations.

Career Growth & Learning Opportunities

At brighthush, we view your professional development as a partnership. We provide:

• Structured onboarding and continuous training programs to keep you current on industry trends and product knowledge.
• Mentorship initiatives pairing you with experienced leaders who can guide your career trajectory.
• Access to industry certifications (e.g., CPCU, ARM) through tuition reimbursement and study resources.
• Clear advancement pathways—from Representative to Team Lead, Senior Service Manager, and beyond—based on performance and leadership potential.
• Cross‑functional projects that expose you to different areas of the business, broadening your skill set and network.
• Regular performance reviews and career planning sessions to align your goals with organizational objectives.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, transparency, and continuous improvement. Our values—integrity, expertise, care, and simplicity—are reflected in every interaction. We celebrate diversity, encourage open dialogue, and empower employees to bring their authentic selves to work.

Key cultural highlights include:

• Employee Resource Groups that promote inclusion and provide community support.
• Regular town hall meetings and feedback loops to keep everyone informed and engaged.
• Flexible work arrangements that respect work‑life balance.
• Recognition programs that celebrate both individual and team achievements.
• Home‑office stipends and tech support to ensure you have the tools you need to succeed.
• Wellness initiatives, including virtual fitness classes, mental health resources, and wellness challenges.

Compensation & Benefits

While specific salary ranges vary by location, experience, and qualifications, brighthush offers a competitive base pay that reflects the market value for this role. Additional compensation may include:

• Performance‑based bonuses tied to individual and team metrics.
• Commission opportunities for cross‑selling and upselling initiatives.
• Comprehensive health, dental, and vision plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development budget and tuition reimbursement.
• Employee assistance programs and wellness resources.
• Home‑office stipend and technology allowance.

How to Apply

Ready to make a meaningful impact and grow your career with brighthush? Click the link below to submit your application and join a team that truly values your expertise and dedication.

Apply to this job

Equal Opportunity & Fair Chance

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not tolerate discrimination based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, pregnancy, genetic information, or any other protected characteristic.

Fair Chance Notices: California, Los Angeles (Incorporated & Unincorporated), Philadelphia, San Francisco.

We look forward to welcoming you to the brighthush family, where your skills, passion, and commitment to excellence will help us continue to deliver peace of mind to our customers and partners worldwide.