Seasoned Bilingual Licensed Customer Service Representative – Remote, Property & Casualty & Personal Lines, 24/7 Gold Service Excellence

About brighthush

brighthush is a global leader in insurance solutions, dedicated to empowering independent agents and their customers with unparalleled service, integrity, and innovation. With a legacy of excellence that spans decades, we are committed to creating a workplace where every voice is heard, every talent is nurtured, and every challenge is turned into an opportunity for growth. Our mission is simple: to deliver peace of mind through exceptional customer experiences, guided by our core values of Integrity, Expertise, Care, and Simplicity.

Why Join brighthush?

• Impactful Work – Your expertise will directly support agents across the nation, helping them grow their businesses while ensuring customers receive the protection they deserve.
• Career Growth – We invest in your professional development through structured training, mentorship, and clear advancement pathways.
• Inclusive Culture – Diversity and inclusion are woven into every aspect of our organization, fostering an environment where collaboration and creativity thrive.
• Competitive Compensation – A comprehensive pay package that rewards performance, experience, and dedication.
• Work-Life Balance – Flexible scheduling, remote work options, and a supportive team culture that values your well‑being.

Role Overview

As a Bilingual Licensed Customer Service Representative in our Gold Service Program, you will be the frontline champion for agents and their customers. Working remotely, you will provide 24/7 support, handling inbound calls, emails, and chat inquiries with professionalism and empathy. Your role is pivotal in maintaining the high standards of service that brighthush is known for, ensuring that every interaction reflects our commitment to excellence.

Key Responsibilities

• Handle inbound customer and agent inquiries with speed, accuracy, and a friendly tone, addressing questions related to renewals, coverage, eligibility, billing, and policy changes.
• Build rapport quickly, establishing trust and confidence in brighthush’s solutions.
• Assess customer needs and recommend appropriate insurance products, leveraging upselling and cross‑selling techniques to maximize value.
• Maintain meticulous records across multiple computer systems, ensuring data integrity and compliance with regulatory standards.
• Meet or exceed performance metrics, including call quality, handling time, first‑call resolution, adherence, and lead transfer ratio.
• Collaborate with team members and other departments to resolve complex issues and continuously improve service processes.
• Adhere to all company policies, procedures, and compliance requirements, safeguarding confidential and proprietary information.
• Participate in ongoing training and development programs, staying current with product knowledge and industry trends.

Essential Qualifications

• Bilingual proficiency in English and Spanish (both written and spoken).
• Valid Property & Casualty License or Personal Lines License.
• Minimum of 6 months of related customer service experience; experience in insurance or a regulated industry is preferred.
• Associate degree in a business‑related field or equivalent professional experience.
• Strong organizational skills with the ability to review, record, and synthesize data from diverse sources.
• Excellent oral, written, and interpersonal communication skills.
• Proficiency with computers and Microsoft Office Suite.
• Capacity to handle confidential information with discretion and integrity.
• Ability to multitask and thrive in a structured, fast‑paced environment.

Preferred Qualifications

• Prior experience in a 24/7 call center or remote support role.
• Knowledge of insurance products, underwriting, and claims processes.
• Experience with CRM systems and call‑center software.
• Demonstrated commitment to continuous learning and professional growth.

Skills & Competencies

• Customer‑centric mindset with a passion for problem solving.
• Strong analytical and decision‑making abilities.
• Adaptability to changing priorities and evolving technology.
• Team collaboration and cross‑functional communication.
• Resilience under pressure and a positive attitude.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve with you. As a Gold Service Representative, you will have access to:

• Structured onboarding and 12‑week paid training program.
• Mentorship from seasoned professionals in the insurance industry.
• Certification pathways for advanced licensing and product expertise.
• Internal mobility programs that allow you to explore roles in sales, underwriting, claims, and more.
• Leadership development initiatives for high‑potential employees.

Work Environment & Culture

Our remote, flexible work model empowers you to balance professional responsibilities with personal commitments. You will be part of a collaborative team that values transparency, continuous improvement, and mutual respect. We celebrate diversity, encourage innovation, and provide a supportive environment where every team member can thrive.

Compensation & Benefits

While the exact salary range for this role is determined by a combination of factors—including experience, education, licensing, and location—brighthush offers a competitive, market‑aligned compensation package. In addition to base pay, you may be eligible for:

• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance plans.
• Retirement savings plans with employer matching.
• Paid time off, holidays, and flexible scheduling.
• Professional development allowances and tuition reimbursement.
• Employee assistance programs and wellness initiatives.

Eligibility & Exclusions

To qualify for this role, you must be able to work remotely from a U.S. state or territory that is not excluded. The following states and territories are not eligible for this position: Alaska, California, Hawaii, Illinois, Maryland, New York, and Washington, D.C. If you reside in one of these areas, please consider applying for other opportunities at brighthush.

How to Apply

Ready to make a difference? Submit your application through our careers portal by clicking the button below. We look forward to learning how your skills and passion align with brighthush’s mission to deliver peace of mind to agents and customers alike.

Apply to this Job

Closing Statement

At brighthush, we’re more than an insurance company—we’re a community of dedicated professionals committed to excellence, integrity, and growth. If you are a licensed, bilingual customer service expert ready to take on a challenging, rewarding role that makes a real impact, we invite you to join our Gold Service Program. Together, we’ll empower agents, protect customers, and build a brighter future for all.