Seasoned Cambodian‑English Bilingual Healthcare Customer Support Specialist – Remote California – Championing Compassionate Patient Assistance, Data‑Driven Insights, and Empowered Care at brighthush – Join Our Innovative Health‑Benefits Tech Team

About brighthush

brighthush is a trailblazer in the health‑benefits technology space, redefining how patients interact with their insurance plans. By fusing advanced analytics, AI‑powered chatbots, and a human‑centric support model, we empower millions of individuals to navigate the complexities of health coverage with confidence and clarity. Our remote‑first culture means every team member can work from anywhere while staying connected to a vibrant, global community of lifelong learners and innovators. Though headquartered in the heart of Silicon Valley, our reach spans every state in the United States and beyond, serving a diverse customer base that includes individuals, employers, and health plans.

Our Mission & Vision

At brighthush, we believe that every patient deserves a seamless, personalized experience when accessing their health benefits. Our mission is simple yet powerful: to make every interaction feel personal, compassionate, and empowering. We strive to create a world where patients can focus on their health, not on deciphering confusing paperwork or endless phone calls. This vision drives everything we do—from product development to customer support, from internal processes to community outreach. By leveraging data, technology, and empathy, we aim to transform the way people experience health coverage and ultimately improve health outcomes across the nation.

Why Join brighthush?

brighthush has been recognized as a Great Place to Work® in the United States, a testament to our unwavering commitment to employee well‑being, growth, and inclusion. As a remote‑first organization, we offer the flexibility to work from anywhere while fostering a sense of belonging and collaboration across continents. Our culture is built on transparency, continuous learning, and a shared belief that every team member can drive meaningful change. When you join brighthush, you become part of a mission‑driven team that values innovation, accountability, and the human touch.

Impactful Work

Your role as a Cambodian‑English Bilingual Healthcare Customer Support Specialist will directly influence the lives of thousands of patients. By providing clear, accurate information and empathetic guidance, you help patients understand their benefits, resolve issues, and ultimately feel more confident in their healthcare decisions. Every call, chat, or email you handle is an opportunity to make a tangible difference in someone’s health journey.

Career Growth

We invest in your professional development from day one. Whether you aspire to become a senior support specialist, a team lead, or a subject‑matter expert in healthcare analytics, brighthush provides the resources, mentorship, and pathways to help you achieve your goals. Our internal career ladder rewards performance, initiative, and a passion for continuous improvement. We also offer cross‑functional rotation programs, allowing you to gain exposure to product, engineering, and data science teams.

Inclusive Culture

We celebrate diversity and encourage every team member to bring their authentic self to work. Our inclusive environment ensures that all voices are heard, respected, and valued. We host regular cultural exchange sessions, language support groups, and employee resource networks that foster belonging and collaboration across our global workforce.

Day in the Life

Your typical day will blend patient‑centric communication, data‑driven problem solving, and collaborative teamwork. You’ll manage inbound calls and chat inquiries, research across multiple systems, and document interactions in our CRM—all while maintaining a high level of quality and productivity. You’ll also participate in continuous improvement initiatives, share best practices, and contribute to knowledge‑base updates that benefit the entire organization. Below is a snapshot of what a typical day might look like:

• Start the day with a quick stand‑up meeting with your team lead to review metrics and any high‑priority escalations.
• Handle a mix of phone calls, live chat sessions, and email inquiries from patients seeking assistance with claims, coverage, and plan details.
• Use our integrated knowledge base and real‑time analytics dashboards to provide accurate, up‑to‑date information.
• Document every interaction in our CRM, ensuring compliance with privacy regulations such as HIPAA.
• Participate in a scheduled training session or workshop focused on new product features or regulatory updates.
• Collaborate with cross‑functional partners—such as the product team—to flag recurring issues and propose process improvements.
• Wrap up the day by reviewing your performance metrics, updating your knowledge‑base contributions, and setting goals for tomorrow.

Key Responsibilities

• Handle inbound patient interactions via phone and chat, ensuring a courteous and professional first impression.
• Active listening and empathy to understand each patient’s unique needs and concerns.
• Research across multiple systems—claims portals, benefit plans, and internal knowledge bases—to provide accurate, up‑to‑date information.
• Translate complex insurance terminology into plain language, ensuring patients feel informed and confident.
• Document all interactions accurately in our CRM, maintaining compliance with privacy regulations such as HIPAA.
• Manage a high volume of interactions while consistently meeting quality and productivity metrics.
• Adhere to a structured schedule that includes scheduled breaks, lunch, and mandatory training sessions to maintain peak performance.
• Collaborate with team leads and cross‑functional partners to resolve escalated issues and improve service processes.
• Participate in continuous improvement initiatives, sharing best practices and contributing to knowledge‑base updates.

Essential Qualifications

• At least 3 years of experience in a customer support or call center role, preferably in the healthcare or insurance industry.
• Fluency in both Cambodian (Khmer) and English, with strong written and verbal communication skills in both languages.
• Demonstrated ability to handle high‑volume, high‑stress environments while maintaining accuracy and empathy.
• Proficiency with CRM systems (e.g., Salesforce, Zendesk) and a willingness to learn new tools quickly.
• Strong problem‑solving skills and the ability to research and synthesize complex information.
• Knowledge of HIPAA and other privacy regulations is highly desirable.
• Excellent time‑management skills and a proven track record of meeting or exceeding performance metrics.

Preferred Qualifications

• Experience working in a remote‑first environment with distributed teams.
• Background in data analytics or experience with data‑driven decision making.
• Familiarity with AI‑driven chatbots or automated customer support solutions.
• Previous experience in a bilingual support role within a multicultural setting.
• Knowledge of other languages (e.g., Vietnamese, Thai) is a plus.

Skills & Competencies

• Customer‑Centric Mindset – Always put the patient first and strive to exceed their expectations.
• Communication Excellence – Clear, concise, and compassionate communication in both Khmer and English.
• Analytical Thinking – Ability to interpret data, identify trends, and propose actionable solutions.
• Adaptability – Thrive in a fast‑moving environment with evolving processes and technologies.
• Collaboration & Teamwork – Work effectively with cross‑functional teams to resolve complex issues.
• Attention to Detail – Ensure accuracy in documentation and compliance with regulatory standards.
• Continuous Learning – Proactively seek out new knowledge and apply it to improve service quality.

Growth & Development Opportunities

At brighthush, we believe that learning never stops. We offer a comprehensive learning platform that includes online courses, webinars, and certifications in healthcare, data analytics, and customer experience. Our mentorship program pairs you with senior leaders who provide guidance, feedback, and career advice. Additionally, we host quarterly hackathons and innovation challenges where you can collaborate with engineers and product managers to build solutions that directly impact patient care.

Compensation & Perks

While specific salary ranges are tailored to experience and location, brighthush offers a competitive base salary, performance‑based bonuses, and a robust benefits package. Our benefits include:

• Health, dental, and vision insurance with generous coverage options.
• 401(k) plan with company match.
• Unlimited paid time off (PTO) and flexible work hours.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including virtual fitness classes and mental health resources.
• Employee stock purchase plan (ESPP) to share in the company’s success.
• Regular team‑building events, virtual happy hours, and cultural celebrations.

How to Apply

If you are passionate about making a difference in patient care, thrive in a remote‑first environment, and possess the bilingual skills and customer‑service expertise we’re looking for, we’d love to hear from you. Click the link below to submit your application and join the brighthush family, where your voice matters, your growth is supported, and your impact is felt every day.