Seasoned Croatian Customer Support Specialist – Remote Multilingual Issue Resolution & Customer Success Champion for brighthush

Welcome to brighthush – Where Customer Delight Meets Innovation

At brighthush, we believe that every interaction is an opportunity to create lasting value. Our mission is to empower businesses worldwide with cutting‑edge solutions that simplify operations, enhance customer experiences, and drive measurable growth. As a global, customer‑centric organization, we thrive on collaboration, empathy, and a relentless pursuit of excellence. Our remote support team is the heartbeat of this mission, ensuring that every client, regardless of language or location, receives the same high‑quality assistance and personalized care.

Why Your Expertise Matters at brighthush

We’re expanding our multilingual support squad to serve an ever‑growing, diverse clientele. As a seasoned Croatian Customer Support Specialist, you’ll be the voice that bridges language gaps, resolves complex issues, and turns challenges into opportunities for both our customers and our product roadmap. Your role will directly influence customer satisfaction scores, retention rates, and the overall perception of brighthush as a trusted partner.

Key Responsibilities – Your Day‑to‑Day Impact

In this role, you will act as the frontline advocate for our Croatian‑speaking customers. Your responsibilities will include, but are not limited to:

• Multilingual Communication: Respond to inquiries via phone, email, and live chat in Croatian and English, ensuring clarity, empathy, and professionalism.
• Rapid Issue Diagnosis: Identify root causes, troubleshoot technical or billing problems, and provide accurate solutions within SLA parameters.
• CRM Mastery: Document every interaction in our CRM, capturing key details, follow‑ups, and escalation points for future reference.
• Cross‑Functional Collaboration: Partner with engineering, product, and billing teams to resolve escalated tickets and share insights on product usability.
• Continuous Feedback Loop: Capture customer pain points, suggest improvements, and contribute to the product backlog to enhance user experience.
• Process Improvement: Participate in retrospectives, propose workflow optimizations, and help refine support playbooks.
• Professional Development: Engage in regular training sessions, webinars, and knowledge‑sharing initiatives to stay ahead of industry trends.

Essential Qualifications – What We Expect

• Native or Near‑Native Croatian Proficiency: Fluency in speaking, reading, and writing is mandatory.
• Strong English Communication: Ability to draft clear documentation and collaborate with international teams.
• 1–2 years of customer support experience, preferably in a multilingual or SaaS environment.
• Excellent verbal and written communication, with active listening skills.
• Proactive problem‑solving mindset and a passion for customer success.
• Comfortable with CRM platforms (e.g., Zendesk, Freshdesk), help‑desk software, and standard office productivity tools.
• Self‑motivated, organized, and adept at juggling multiple priorities in a fast‑paced setting.

Preferred Qualifications – Bonus Points

• Experience in the tech or SaaS industry, especially with subscription‑based products.
• Familiarity with customer support metrics such as CSAT, NPS, and first‑contact resolution.
• Proficiency with remote collaboration tools (Slack, Microsoft Teams, Zoom).
• Previous experience working within a distributed, cross‑time‑zone team.
• Additional language skills (e.g., Greek, English, or other European languages) that can broaden your support scope.

Core Skills & Competencies – The Brighthush DNA

• Customer‑First Mindset: A genuine passion for delivering outstanding service and turning challenges into opportunities.
• Technical Aptitude: Quick learner who can navigate new software and troubleshoot basic technical issues.
• Time Management: Efficiently handle high call volumes while maintaining quality and accuracy.
• Adaptability: Thrive in a dynamic environment with evolving processes, priorities, and product updates.
• Collaboration: Seamlessly work with teammates across departments and time zones.
• Data‑Driven Decision Making: Use metrics and customer feedback to drive continuous improvement.

Career Growth & Learning Opportunities – Your Path to Success

At brighthush, we view our people as our most valuable asset. As a Croatian Customer Support Specialist, you’ll benefit from:

• Structured onboarding that covers product knowledge, soft skills, and industry best practices.
• Ongoing training modules, certifications, and access to a digital learning hub.
• Mentorship from senior support specialists and cross‑functional leaders.
• Clear promotion pathways to roles such as Senior Support Specialist, Team Lead, or Customer Success Manager.
• Opportunities to lead special projects, process improvement initiatives, and beta testing of new features.
• Annual performance reviews that align your personal goals with brighthush’s strategic objectives.

Work Environment & Company Culture – Remote, Yet Connected

Our remote culture is built on transparency, respect, and continuous improvement. You’ll enjoy:

• Flexible working hours that accommodate different time zones and personal commitments.
• Regular virtual team‑building events, knowledge‑sharing sessions, and informal “coffee chats.”
• A supportive leadership team that values employee well‑being and professional growth.
• Access to a digital resource hub with learning materials, best‑practice guides, and community forums.
• Recognition programs that celebrate individual and team achievements.

Compensation, Perks, and Benefits – We Reward Your Excellence

While specific figures may vary based on experience and location, brighthush offers a competitive package that includes:

• Base salary aligned with industry standards for remote customer support roles.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health and wellness benefits, including virtual fitness classes and mental health resources.
• Professional development budget for courses, certifications, and conferences.
• Annual stipend for home‑office equipment and high‑speed internet connectivity.
• Paid time off, including vacation, sick leave, and personal days.

How to Apply – Join the Brighthush Family

If you’re passionate about delivering world‑class support, thrive in a remote setting, and want to be part of a company that values innovation and customer success, we’d love to hear from you. Click the link below to submit your application and start your journey with brighthush.

Apply to this role

Be the Voice That Shapes the Future of Customer Support

At brighthush, your expertise, enthusiasm, and commitment to excellence will directly influence the satisfaction of our Croatian customers and the success of our global product portfolio. Join us, and together we’ll redefine what it means to provide exceptional support in a connected world.