Seasoned Customer Engagement Adjunct Faculty – Remote Online Teaching – Empowering Ethical Business Leaders Across the United States with Innovative CRM Strategies
About brighthush – A Faith‑Centered, Innovation‑Driven Online University
brighthush is more than a virtual campus; it is a movement that blends rigorous scholarship with a deep commitment to integrity, community impact, and lifelong learning. Founded on the belief that education should illuminate both the mind and the heart, brighthush offers a fully online, first‑class experience that reaches students across every state. Our curriculum is designed to equip future leaders with the analytical tools, ethical frameworks, and practical skills they need to thrive in an ever‑evolving global marketplace.
Why Your Expertise Matters at brighthush
As a Customer Engagement Adjunct Faculty member, you will play a pivotal role in shaping the next generation of customer‑centric professionals. Your real‑world experience and passion for ethical practice will inspire students to build lasting, value‑driven relationships with customers, partners, and communities. At brighthush, teaching is a collaborative partnership: faculty are valued contributors to curriculum design, research, and the broader mission of creating principled leaders.
Position Overview
- Title: Customer Engagement Adjunct Faculty – Remote Online Teaching
- Commitment: Part‑time (approximately 8–12 hours per week)
- Location: Remote – United States
- Department: Business Education, brighthush
Course Focus: Customer Engagement
The Customer Engagement course is a cornerstone of brighthush’s Business Education program. It equips students with the theories, tools, and strategies essential for building and sustaining meaningful relationships with customers, prospects, suppliers, and internal stakeholders. Students will explore:
- Customer relationship management (CRM) frameworks and best practices
- Communication tactics that drive loyalty and advocacy
- Data‑driven decision making to personalize engagement
- Ethical considerations and the role of values in customer interactions
By the end of the course, learners will be able to design and implement engagement strategies that add measurable value to an organization’s bottom line while upholding the highest ethical standards.
Key Responsibilities
- Facilitate engaging weekly discussion forums, encouraging critical analysis and peer collaboration.
- Design, deliver, and assess assignments that align with learning objectives and industry standards.
- Maintain timely grading and provide constructive feedback within established deadlines.
- Respond to student inquiries via email and the brighthush Learning Management System within 24 hours.
- Model brighthush’s doctrinal and ethical standards, reinforcing a culture of integrity and respect.
- Participate in faculty meetings, professional development workshops, and curriculum review sessions.
- Stay current on emerging trends in customer engagement, CRM technology, and digital marketing.
- Contribute to the continuous improvement of course materials, ensuring content reflects the latest research and industry practice.
- Collaborate with industry partners to bring real‑world case studies and guest lectures into the classroom.
- Mentor students in developing professional portfolios that showcase their engagement strategies and ethical decision‑making.
Essential Qualifications
- Master’s degree in Business Administration (MBA) or a related field.
- Minimum of five (5) years of professional experience in sales, account management, or a customer‑facing role.
- Strong communication skills, both written and verbal, with the ability to convey complex concepts clearly.
- Proficiency in LMS platforms (e.g., brighthush) and the brighthush Suite.
- Demonstrated commitment to ethical practice and inclusive teaching.
- Experience designing or delivering online courses is highly desirable.
Preferred Qualifications
- Doctorate (PhD or DBA) in Management, Marketing, or a related discipline.
- Experience teaching at the university level or in a corporate training environment.
- Published research or professional articles in customer engagement or CRM.
- Knowledge of advanced CRM systems (e.g., Salesforce, HubSpot) and data analytics tools.
- Experience with instructional design tools such as Articulate Storyline or Adobe Captivate.
Skills & Competencies
- Instructional Design: Ability to create engaging, interactive learning experiences that blend theory and practice.
- Analytical Thinking: Skilled at interpreting data to inform engagement strategies and assess learning outcomes.
- Technology Savvy: Comfortable with virtual collaboration tools, online assessment platforms, and multimedia content creation.
- Adaptability: Thrives in a dynamic, remote teaching environment and can pivot quickly in response to student needs.
- Leadership: Inspires students to pursue excellence, ethical practice, and lifelong learning.
- Collaboration: Works effectively with faculty, administrators, and industry partners to enhance curriculum relevance.
Career Growth & Learning Opportunities
At brighthush, faculty members enjoy a wealth of professional development resources designed to support both teaching excellence and personal growth:
- Faculty mentorship programs and peer‑review sessions to refine pedagogical approaches.
- Workshops on instructional technology, curriculum innovation, and research methodology.
- Opportunities to collaborate on interdisciplinary projects and industry partnerships.
- Potential pathways to full‑time faculty roles, department leadership, or curriculum development positions.
- Support for pursuing advanced degrees, certifications, or research endeavors, including tuition assistance.
Work Environment & Culture
brighthush fosters a collaborative, inclusive, and mission‑driven environment that values each faculty member’s unique contributions. Faculty enjoy:
- Flexible scheduling that respects personal and professional commitments.
- Access to a virtual faculty lounge for networking and idea exchange.
- Regular faculty retreats and community service initiatives that reinforce our shared values.
- A supportive administrative team dedicated to faculty success and well‑being.
- A culture that celebrates innovation, ethical leadership, and continuous learning.
Compensation & Benefits
While specific compensation details are discussed during the interview process, brighthush offers:
- Competitive hourly rates for adjunct faculty, benchmarked against industry standards.
- Tuition assistance for faculty pursuing further education.
- 401(k) plan with employer matching for eligible part‑time faculty.
- Employee discounts on campus services, events, and partner products.
- Access to health, dental, and vision insurance plans for part‑time faculty meeting eligibility criteria.
- Professional development stipend to support conference attendance, certification courses, or research projects.
Application Process
To be considered for this role, please submit the following through the brighthush career portal:
- Updated résumé highlighting relevant teaching and industry experience.
- Unofficial transcripts for all graduate degrees.
- Copies of any professional licenses or certifications.
- A brief statement (250–300 words) explaining your teaching philosophy and how you incorporate ethical considerations into your curriculum.
- Optional: Sample lesson plan or course outline that demonstrates your instructional design approach.
All materials should be uploaded in PDF or Word format. We encourage early applications, as positions are filled on a first‑come, first‑served basis. Qualified candidates will be invited to a virtual interview with the Business Education department chair and a faculty panel.
Join Our Mission
At brighthush, we are dedicated to shaping leaders who are not only skilled but also principled and compassionate. If you are passionate about customer engagement, eager to inspire students, and ready to contribute to a community that values integrity and innovation, we invite you to apply. Together, we can create an educational experience that empowers learners to make a lasting impact in the world.