Strategic Customer Success Manager – Remote, Switzerland – Driving Client Growth & Retention at brighthush

About brighthush

brighthush is a trailblazer in the renewable energy sector, pioneering cutting‑edge solar inverters and energy storage solutions that power a cleaner, more resilient future. With a global footprint that spans continents and a commitment to sustainable innovation, brighthush is redefining how businesses harness clean energy. Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence—values that empower every team member to make a tangible impact on the planet and on the lives of our customers.

Why Join brighthush?

As a Strategic Customer Success Manager at brighthush, you will be the linchpin between our clients and our technology. You’ll help customers unlock the full potential of our products, ensuring they achieve measurable business outcomes while fostering long‑term loyalty. Working remotely from anywhere in Switzerland, you’ll enjoy the flexibility of a modern workplace, the support of a global team, and the opportunity to shape the future of renewable energy.

Key Responsibilities

• Client Relationship Stewardship: Build and nurture deep, trust‑based relationships with key accounts, becoming their go‑to advocate for all brighthush solutions.
• Strategic Account Planning: Develop and execute account plans that align with each client’s business objectives, identifying upsell and cross‑sell opportunities that drive revenue growth.
• Customer Advocacy & Satisfaction: Champion the customer voice within brighthush, translating feedback into product enhancements and service improvements.
• Retention & Growth: Monitor customer health metrics, proactively address churn risks, and implement retention strategies that keep clients engaged and satisfied.
• Onboarding & Enablement: Lead the seamless onboarding of new customers, ensuring they receive comprehensive training, resources, and support to maximize ROI.
• Data‑Driven Insights: Leverage CRM and analytics tools to track usage patterns, identify trends, and report on key performance indicators to senior leadership.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing teams to deliver a cohesive customer experience and drive product adoption.
• Thought Leadership: Represent brighthush at industry events, webinars, and conferences, positioning the company as a thought leader in renewable energy solutions.

Essential Qualifications

• 2–5 years of experience in customer success, account management, or strategic business development within a technology or renewable energy environment.
• Proven track record of managing complex, high‑value client relationships and driving measurable growth.
• Strong analytical mindset with the ability to interpret data and translate insights into actionable strategies.
• Excellent communication skills in English (written and spoken); proficiency in German or French is a plus.
• Self‑motivated, results‑oriented, and comfortable working independently in a remote setting.
• Experience with CRM platforms (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).
• Demonstrated ability to collaborate across cross‑functional teams and influence stakeholders at all levels.

Preferred Qualifications

• Background in the renewable energy or clean technology sector.
• Experience with SaaS or subscription‑based business models.
• Knowledge of solar inverter technology, energy storage systems, or related hardware.
• Project management certification (PMP, PRINCE2) or equivalent experience.
• Fluency in additional languages (German, French, Spanish).

Core Competencies & Skills

• Customer‑Centric Mindset: Deep empathy for client challenges and a passion for delivering value.
• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Problem‑Solving: Creative and analytical approach to resolving complex customer issues.
• Influence & Negotiation: Skilled at building consensus and negotiating mutually beneficial outcomes.
• Adaptability: Thrives in a fast‑paced, evolving environment with shifting priorities.
• Team Collaboration: Works seamlessly with remote colleagues across time zones.
• Tech Savvy: Comfortable learning new tools and platforms quickly.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared journey. As a Customer Success Manager, you will have access to:

• Structured mentorship programs with senior leaders in Customer Success, Sales, and Product.
• Annual learning budget for certifications, conferences, and online courses.
• Internal mobility pathways to senior Customer Success roles, Product Management, or Business Development.
• Participation in cross‑functional projects that broaden your skill set and industry knowledge.
• Regular performance reviews with clear metrics and growth plans.

Work Environment & Culture at brighthush

Our remote-first culture means you can work from anywhere in Switzerland while staying connected through collaborative tools, weekly virtual town halls, and quarterly in‑person retreats. We celebrate diversity, encourage open dialogue, and reward innovation. At brighthush, you’ll find:

• Flexible working hours that respect work‑life balance.
• Inclusive team events, hackathons, and sustainability initiatives.
• Transparent communication from leadership and a flat hierarchy that values every voice.
• Access to cutting‑edge technology and a supportive IT infrastructure.
• A vibrant community of professionals passionate about renewable energy and technology.

Compensation, Perks & Benefits

While specific figures vary by experience and role, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for Customer Success Managers in Switzerland.
• Performance‑based bonuses tied to customer retention, upsell, and satisfaction metrics.
• Health and wellness benefits, including comprehensive medical coverage and mental health support.
• Generous paid time off, including vacation, sick leave, and public holidays.
• Company‑sponsored professional development and certification programs.
• Equity or stock‑option plans that align your success with the company’s growth.
• Remote work stipend to support home‑office setup and connectivity.

How to Apply

If you are a proactive, customer‑focused professional ready to drive success for a leading renewable energy company, we want to hear from you. Submit your application through our careers portal, and let’s explore how you can contribute to brighthush’s mission of powering a sustainable future.

Join brighthush Today

Become part of a dynamic team that is shaping the future of clean energy. Your expertise will help our clients thrive, our products evolve, and our planet prosper. Apply now and start your journey with brighthush—where innovation meets impact.