Seasoned Customer Experience Champion – Remote Support Specialist for Community Education Events & Family Engagement at brighthush

Introduction

In a world where families are increasingly seeking peace of mind and proactive planning, brighthush stands at the forefront of the preneed insurance industry. Our mission is simple yet profound: to empower families to focus on what truly matters—connection, love, and a secure future—while we handle the complex details of planning and protection. As we expand our remote footprint, we’re looking for a passionate, customer‑centric professional to join our team as a Customer Experience Champion. This role is more than a job; it’s an opportunity to become the first friendly voice that welcomes families into the brighthush experience, guiding them through community education events and ensuring every interaction is seamless, supportive, and memorable.

About brighthush

Founded on the principles of kindness, progression, and craftsmanship, brighthush has earned recognition as one of Oregonian’s top workplaces for 15 consecutive years. Our flagship initiative, ProActive Preneed®️, blends innovative marketing, data‑driven lead generation, and seamless appointment setting to help families plan for the future with confidence. With headquarters in Portland, OR, and a satellite office in Utah, we’re now extending our reach worldwide through a flexible remote workforce. At brighthush, we celebrate diversity, encourage collaboration, and foster an environment where every team member can thrive.

Why Join brighthush?

• Impactful Work – Every call, email, or chat you handle is the first touchpoint for families exploring their future. Your voice sets the tone for their journey with brighthush.
• Remote Flexibility – Work from the comfort of your home while staying connected to a dynamic, supportive team.
• Career Growth – We invest in your professional development through mentorship, training, and a clear career ladder that rewards initiative and excellence.
• Inclusive Culture – At brighthush, we celebrate diversity, encourage collaboration, and foster an environment where every team member can thrive.
• Competitive Compensation & Benefits – Earn a competitive hourly rate, enjoy generous paid time off, and access comprehensive health, dental, vision, and retirement plans.

Key Responsibilities

As a Customer Experience Champion, you will be the friendly first voice that guides families through our community education events. Your role blends customer service, event coordination, and cross‑functional collaboration to ensure a seamless experience for both attendees and internal teams.

• Warm Welcome & Information Gathering – Answer incoming RSVP calls, emails, and chat inquiries with empathy and clarity. Capture essential details, answer questions, and guide callers through the registration process.
• Event Logistics Management – Maintain the RSVP database, verify attendee information, and coordinate with event planners to ensure each session runs smoothly.
• Multi‑Channel Communication – Adapt your communication style to phone, email, and chat, tailoring tone and messaging to each caller’s preference.
• Team Collaboration – Work closely with marketing, sales, and operations teams to resolve issues, share insights, and elevate the overall customer experience.
• Process Improvement – Identify bottlenecks, propose enhancements, and implement best practices to increase efficiency and satisfaction.
• Data Accuracy & Reporting – Keep all records up to date, generate reports on call volume, conversion rates, and event attendance, and provide actionable feedback to leadership.
• Customer Advocacy – Act as the voice of the family, ensuring their needs are heard and addressed across all touchpoints.
• Technology Stewardship – Utilize CRM, scheduling tools, and communication platforms to streamline workflows and maintain data integrity.
• Continuous Learning – Stay current on industry trends, product updates, and best practices in customer experience and event coordination.

Essential Qualifications

• 1–2 years of administrative or customer service experience, or a bachelor’s degree in a related field.
• Proficiency with Microsoft Office, Google Workspace, Zoom, and ADP.
• Exceptional verbal and written communication skills – you speak clearly, listen actively, ask clarifying questions, and write with precision.
• Strong task management and organizational abilities – you can juggle multiple priorities while maintaining a positive, proactive attitude.
• Availability for a full‑time schedule (40 hrs/week) with an 8‑hour day starting at 6 am PST, including Saturday and Sunday coverage.
• Comfortable with remote work technology and self‑motivation in a distributed environment.

Preferred Qualifications

• Experience in the insurance or financial services industry.
• Familiarity with event registration platforms or CRM systems.
• Previous exposure to community outreach or educational event coordination.
• Multilingual abilities to serve a diverse caller base.

Skills & Competencies

• Customer‑Centric Mindset – You genuinely care about helping families achieve peace of mind.
• Adaptability – You thrive in a fast‑paced environment and can pivot between tasks with ease.
• Problem‑Solving – You approach challenges analytically and propose creative solutions.
• Team Player – You collaborate effectively, share knowledge, and celebrate collective successes.
• Attention to Detail – You ensure accuracy in data entry, event logistics, and communication.

Career Growth & Learning Benefits

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Champion, you will:

• Participate in a structured onboarding program that covers product knowledge, customer service excellence, and industry fundamentals.
• Access ongoing training modules on communication skills, conflict resolution, and advanced CRM usage.
• Earn certifications in customer experience management and event coordination.
• Be considered for internal promotions to roles such as Senior Support Specialist, Team Lead, or Operations Manager.
• Join a mentorship program pairing you with seasoned leaders who can guide your career trajectory.

Work Environment & Culture at brighthush

Our culture is built on the pillars of kindness, progression, and craftsmanship. We celebrate small wins, encourage continuous learning, and foster a sense of belonging. Remote work is supported by:

• Regular virtual team huddles and social events.
• Access to a digital collaboration hub for knowledge sharing.
• Flexible scheduling options within the required coverage windows.
• Open communication channels with leadership and peers.

Compensation, Perks, and Benefits

• Competitive Hourly Pay – Rates are based on experience and performance, with the potential for bonuses.
• Paid Time Off – 18 days of PTO plus two paid weeks of parental leave.
• Health & Wellness – Comprehensive medical, dental, and vision plans.
• Retirement Planning – 401(k) with company match and a $10,000 life insurance policy.
• Remote Work Setup Stipend – Reimbursement for home office equipment and high‑speed internet.
• Professional Development – Sponsored courses, conferences, and certifications.

How to Apply

If you’re ready to be the voice that welcomes families into a brighter future, we’d love to hear from you. Submit your resume and a brief cover letter explaining why you’re the perfect fit for brighthush. Let’s build a brighter tomorrow together.