Seasoned Customer Experience Coordinator – Front‑Line Leadership, Loyalty Program Champion & Store Operations Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 20 countries and a portfolio of iconic brands, we empower shoppers to find style and savings in every aisle. Our culture is built on innovation, integrity, and an unwavering commitment to customer delight. As part of the brighthush family, you’ll join a team that values diversity, encourages collaboration, and invests heavily in professional growth.

Why This Role Matters

At brighthush, the front‑line experience is the heartbeat of our business. The Customer Experience Coordinator is the catalyst that turns a casual shopper into a loyal advocate. You’ll lead a dynamic team of associates, ensuring that every customer interaction is seamless, personalized, and memorable. Your influence extends beyond the sales floor – you’ll shape store operations, drive loyalty program adoption, and uphold the highest standards of safety and compliance.

Key Responsibilities

• Team Leadership & Development – Mentor and coach a diverse group of front‑line associates, fostering a culture of excellence, accountability, and continuous improvement.
• Customer Experience Excellence – Model and enforce courteous, efficient service; proactively engage shoppers; and resolve concerns swiftly to maintain a positive store atmosphere.
• Operational Oversight – Assign registers, manage POS coverage, coordinate breaks, and ensure smooth daily operations that align with the store’s strategic plan.
• Loyalty Program Champion – Promote and upsell brighthush loyalty and credit programs, driving enrollment and repeat business.
• Store Presentation & Safety – Maintain a clean, organized, and safe environment; collaborate with visual merchandisers to execute planograms and seasonal displays.
• Performance Management – Set clear performance metrics, conduct regular feedback sessions, and recognize achievements to boost morale and productivity.
• Compliance & Risk Management – Enforce labor laws, company policies, and safety protocols; support shrink reduction initiatives and inventory accuracy.
• Communication & Collaboration – Liaise with store management, corporate teams, and cross‑functional partners to align priorities and share insights.
• Continuous Improvement – Identify process gaps, propose solutions, and implement best practices that enhance the customer journey and operational efficiency.
• Other Duties – Undertake additional responsibilities as assigned to support store goals and corporate initiatives.

Essential Qualifications

• Minimum of 1 year retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills; comfortable interacting with customers, associates, and senior leadership.
• Adaptability to changing priorities, unexpected situations, and flexible scheduling (including nights and weekends).
• Team‑player mindset with a collaborative approach to problem solving.
• Basic proficiency with POS systems and retail software.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Knowledge of labor regulations and compliance standards.
• Prior experience in training and developing associates.
• Data‑driven mindset: ability to analyze sales metrics and translate insights into actionable strategies.
• Fluency in multiple languages is a plus, enhancing customer engagement in diverse markets.

Skills & Competencies

• Leadership & Coaching – Inspire, motivate, and develop a high‑performing team.
• Customer‑Centric Mindset – Anticipate needs, personalize interactions, and exceed expectations.
• Operational Acumen – Understand store processes, inventory flow, and POS operations.
• Analytical Thinking – Interpret sales data, identify trends, and recommend improvements.
• Problem‑Solving – Resolve customer issues, associate concerns, and operational challenges efficiently.
• Communication – Articulate ideas clearly, listen actively, and provide constructive feedback.
• Adaptability – Thrive in a dynamic environment with shifting priorities.
• Integrity & Ethics – Uphold confidentiality, honesty, and compliance with all policies.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for senior store management roles.
• Mentorship from seasoned executives who share insights on retail strategy and operational excellence.
• Cross‑functional training in merchandising, inventory management, and digital initiatives.
• Opportunities to lead special projects, such as store redesigns or loyalty program rollouts.
• Access to internal job boards and relocation assistance for career advancement.

Work Environment & Culture

brighthush offers a vibrant, inclusive workplace where every voice is heard. Our culture is defined by:

• Collaboration – Open communication channels across all levels.
• Innovation – Encouragement to experiment with new ideas and technologies.
• Diversity & Inclusion – Commitment to a workforce that reflects the communities we serve.
• Recognition – Regular acknowledgment of achievements through awards, shout‑outs, and performance bonuses.
• Work‑Life Balance – Flexible scheduling options and supportive policies for personal well‑being.

Compensation, Perks & Benefits

While the starting hourly rate for this role ranges from $17.90 to $18.40, the total compensation package at brighthush is designed to reward performance, loyalty, and dedication. Typical benefits include:

• Competitive base salary with performance‑based incentives.
• Employee discount on all brighthush merchandise.
• Health, dental, and vision plans (eligible after a qualifying period).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) for mental and financial wellness.
• Wellness initiatives such as smoking cessation support and fitness subsidies.
• Childcare and pet insurance discounts.
• Legal and credit union services.
• Scholarship and adoption assistance programs for qualifying employees.
• Auto and home insurance discounts through partner providers.

How to Apply

If you’re ready to elevate your career in a fast‑moving retail environment and make a tangible impact on customer satisfaction, we encourage you to apply today. Join brighthush and become part of a team that values innovation, integrity, and the relentless pursuit of excellence.

Ready to step into a role where your leadership shapes the customer experience and drives business success? Click the link below to submit your application and start your journey with brighthush.