Seasoned Customer Experience Coordinator – Front‑Line Retail Excellence & Loyalty Program Champion Driving Store Success at brighthush

Welcome to brighthush – The Future of Retail Innovation

At brighthush, we’re more than a retailer; we’re a global movement that redefines how people shop for style, comfort, and value. With a presence in over 30 countries, we blend luxury and everyday brands into curated collections that resonate with modern consumers. Our stores are more than brick‑and‑mortar; they’re vibrant hubs where every interaction is an opportunity to create lasting memories. If you thrive on delivering exceptional service, inspiring loyalty, and driving growth, brighthush offers the platform to turn your passion into impact.

About the Role: Customer Experience Coordinator

The Customer Experience Coordinator is the heartbeat of our front‑of‑store operations. You’ll lead a dynamic team of associates, orchestrate seamless customer journeys, and champion loyalty initiatives that transform first‑time shoppers into lifelong advocates. Your leadership will directly influence key metrics such as customer satisfaction scores, loyalty program enrollment, and overall store performance. In this role, you’ll blend people management, operational excellence, and a customer‑centric mindset to create a shopping experience that exceeds expectations.

Key Responsibilities

• Team Leadership & Development: Build and inspire a high‑performing front‑end team. Assign registers, coordinate breaks, and ensure optimal POS coverage during peak and off‑peak hours. Conduct regular one‑on‑one coaching sessions to reinforce performance standards and personal growth.
• Customer Experience Champion: Model exemplary service by engaging shoppers, resolving concerns swiftly, and promoting brighthush’s loyalty program to drive repeat business. Use data‑driven insights to personalize interactions and create memorable moments.
• Training & Mentorship: Design and deliver engaging training sessions on front‑end operations, personalized service techniques, and brand values. Mentor associates to build confidence, skill, and a sense of ownership.
• Operational Excellence: Maintain a clean, organized, and safe store environment. Monitor inventory displays, merchandising standards, and compliance with store plans. Ensure that every visual element reflects brighthush’s brand promise.
• Performance Management: Set clear priorities, communicate expectations, and provide constructive feedback. Track key metrics such as sales per associate, customer satisfaction scores, and shrink reduction targets. Use dashboards to drive continuous improvement.
• Collaboration with Management: Partner with store leadership to identify training needs, refine operational processes, and support strategic initiatives. Translate corporate objectives into actionable store plans.
• Compliance & Safety: Ensure all associates adhere to labor laws, company policies, and safety protocols. Conduct regular safety briefings and incident reporting to maintain a secure environment for staff and customers.
• Continuous Improvement: Participate in store shrink reduction programs, analyze customer feedback, and implement process enhancements to elevate the shopping experience. Champion a culture of experimentation and learning.
• Flexibility & Adaptability: Work a flexible schedule that includes nights, weekends, and holidays, responding effectively to changing priorities and unexpected situations. Demonstrate resilience in a fast‑paced retail environment.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Proven ability to multitask in a fast‑paced environment while maintaining high service quality.
• Demonstrated teamwork and collaboration with peers and supervisors.
• Ability to train and coach others, fostering a culture of continuous improvement.
• Commitment to upholding brand values, honesty, and integrity in all interactions.

Preferred Qualifications

• Experience managing POS systems and coordinating register assignments.
• Background in loyalty program promotion and customer retention strategies.
• Knowledge of labor regulations and compliance best practices.
• Proficiency in data analysis tools to track performance metrics.
• Previous exposure to safety and shrink reduction initiatives.

Core Competencies & Skills

• Customer‑Centric Mindset: Passion for delivering outstanding service and creating memorable shopping moments.
• Leadership Presence: Ability to inspire, motivate, and guide a diverse team toward shared goals.
• Problem‑Solving: Quick thinker who can resolve issues on the spot while maintaining composure.
• Analytical Thinking: Comfortable interpreting sales data, customer feedback, and operational metrics.
• Adaptability: Thrive in a dynamic retail environment with shifting priorities.
• Communication: Clear, concise, and persuasive in both written and verbal interactions.
• Integrity & Confidentiality: Uphold the highest ethical standards in all aspects of work.

Career Growth & Learning Opportunities

At brighthush, growth is a journey, not a destination. As a Customer Experience Coordinator, you’ll enjoy:

• Hands‑on experience in store operations, customer service, and team leadership.
• Access to a structured development program that includes mentorship, workshops, and e‑learning modules.
• Certification opportunities in retail management, customer experience, and safety compliance.
• Clear pathways to higher roles such as Store Manager, Regional Operations Manager, or Corporate Retail Strategist.
• Participation in cross‑functional projects that expose you to merchandising, supply chain, and marketing initiatives.
• Regular performance reviews that align your career goals with brighthush’s strategic objectives.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive workplace where every voice is heard. Our culture is defined by:

• Collaboration: Open communication channels and teamwork across all levels.
• Diversity & Inclusion: A commitment to creating a welcoming environment for all backgrounds.
• Innovation: Encouragement to bring fresh ideas that improve customer experience and operational efficiency.
• Recognition: Regular acknowledgment of achievements through awards, shout‑outs, and performance bonuses.
• Work‑Life Balance: Flexible scheduling, paid time off, and support for personal commitments.
• Community Engagement: Opportunities to volunteer and give back through brighthush’s corporate social responsibility initiatives.

Compensation & Benefits

While the starting hourly rate for this role ranges from $15.00 to $15.50, your compensation package will also include:

• Competitive base salary with performance‑based incentives.
• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and parental leave.
• Employee assistance program (EAP) for mental health support.
• Professional development stipend and tuition reimbursement.
• Discounts on childcare, cell phone plans, pet care, and legal services.
• Access to a corporate credit union and financial planning resources.
• Opportunities for scholarships, adoption assistance, and other employee‑focused programs.

How to Apply

Ready to elevate your retail career and make a lasting impact? Submit your application through our careers portal or click the link below to start the process. We look forward to discovering how your passion for customer experience can help brighthush continue to delight shoppers worldwide.

Apply to this position now

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.