Seasoned Customer Experience Coordinator & Front‑of‑Store Operations Leader – Loyalty Program Champion & Retail Excellence Specialist – Join brighthush

About brighthush

brighthush isn’t just a retailer; it’s a global movement that redefines the off‑price shopping experience. By partnering with iconic fashion houses, premium home‑goods brands, and niche specialty labels, we bring high‑quality merchandise to customers at prices that delight and inspire loyalty. Our success is rooted in a relentless focus on the customer, data‑driven decision making, and a culture that celebrates diversity, collaboration, and continuous learning.

Whether you’re working in one of our bustling distribution centers, a vibrant retail store, or a dynamic corporate office, you’ll find a workplace that values your unique perspective, rewards your hard work, and offers endless opportunities to grow. At brighthush, we believe that every interaction is a chance to create lasting memories, and we’re looking for leaders who share that vision.

Why Join brighthush?

As a Customer Experience Coordinator, you’ll be at the heart of our mission to deliver exceptional service, drive loyalty, and maintain a safe, organized, and welcoming environment. In return, we offer:

• Competitive salary and performance‑based incentives
• Comprehensive benefits package, including health, dental, vision, and retirement plans
• Generous paid time off, parental leave, and wellness programs
• Employee discounts on all brighthush merchandise
• Professional development stipend, tuition reimbursement, and access to a robust learning portal
• Opportunities for rapid career advancement within the organization

Key Responsibilities

In this role, you will be the linchpin that keeps our front‑of‑store operations running smoothly while elevating the customer experience to new heights. Your day‑to‑day activities will include:

• Lead Front‑of‑Store Operations: Oversee daily store activities, ensuring Associates are engaged, motivated, and equipped to provide prompt, courteous service.
• Champion Customer Loyalty: Promote brighthush’s loyalty programs, educate customers on benefits, and drive enrollment to increase repeat visits.
• Model Excellence: Walk the talk by interacting with every customer, demonstrating the highest standards of professionalism, empathy, and product knowledge.
• Maintain Store Standards: Ensure the store remains clean, organized, and visually appealing, aligning with brand guidelines and merchandising plans.
• Mentor & Coach: Train new Associates on front‑end principles, POS usage, and customer engagement techniques; provide ongoing feedback and performance coaching.
• Schedule & Coverage Management: Assign registers, coordinate breaks, and respond to POS coverage needs to keep operations running smoothly.
• Resolve Customer Issues: Address concerns promptly, turning potential complaints into positive experiences and reinforcing customer trust.
• Drive Store Goals: Collaborate with management to meet shrink reduction targets, safety metrics, and sales objectives.
• Ensure Compliance: Uphold all labor laws, company policies, and procedures, fostering a culture of honesty, integrity, and confidentiality.
• Continuous Improvement: Identify process gaps, propose solutions, and implement best practices to elevate the customer experience.
• Data‑Driven Insights: Analyze sales reports, customer feedback, and operational metrics to identify trends and recommend actionable improvements.
• Cross‑Functional Collaboration: Work closely with merchandising, marketing, and supply‑chain teams to align store initiatives with broader corporate strategies.
• Community Engagement: Represent brighthush at local events, volunteer initiatives, and sustainability projects, strengthening our community ties.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills, with a knack for building rapport with diverse customers.
• Adaptability to changing priorities and unexpected situations, with a calm, solution‑oriented mindset.
• Team‑player attitude, collaborating effectively with peers, supervisors, and cross‑functional teams.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• High school diploma or equivalent; associate’s degree preferred.

Preferred Qualifications

• Experience with POS systems and transaction processing.
• Background in training or coaching retail associates.
• Knowledge of safety protocols and compliance standards.
• Demonstrated success in driving loyalty program enrollment and retention.
• Prior exposure to shrink reduction initiatives and loss prevention strategies.
• Experience with data analytics tools or retail dashboards.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences and turning first‑time shoppers into loyal advocates.
• Leadership Presence: Ability to inspire, motivate, and guide a diverse team toward shared goals.
• Analytical Thinking: Use data and feedback to identify trends, measure performance, and drive continuous improvement.
• Problem‑Solving: Quickly assess issues, develop solutions, and implement corrective actions.
• Time Management: Prioritize tasks, manage schedules, and meet deadlines in a dynamic retail setting.
• Technology Savvy: Comfortable using POS systems, inventory tools, and basic office software.
• Integrity & Confidentiality: Uphold ethical standards and protect sensitive information.
• Adaptability & Resilience: Thrive in a fast‑changing environment and bounce back from setbacks.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional journey. As a Customer Experience Coordinator, you’ll gain exposure to:

• Advanced leadership training programs that sharpen your coaching, conflict resolution, and strategic thinking skills.
• Cross‑functional projects that allow you to collaborate with merchandising, marketing, and supply‑chain teams.
• Mentorship from senior leaders who share insights on career progression and industry trends.
• Opportunities to transition into higher‑level roles such as Store Manager, District Manager, or Corporate Operations.
• Access to a robust learning portal featuring courses on retail analytics, customer psychology, and digital commerce.
• Regular performance reviews and personalized development plans to keep your career trajectory on track.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive environment where every voice matters. Our culture is built on:

• Diversity & Inclusion: Celebrating unique backgrounds and perspectives to drive innovation.
• Collaboration: Encouraging teamwork across departments to solve challenges and seize opportunities.
• Recognition: Celebrating achievements through awards, shout‑outs, and tangible rewards.
• Work‑Life Balance: Offering flexible scheduling, paid time off, and wellness programs to support overall well‑being.
• Community Engagement: Supporting local charities, volunteer initiatives, and sustainability efforts.
• Employee Empowerment: Providing autonomy and resources for associates to make decisions that benefit customers and the business.

Compensation & Benefits

We offer a competitive hourly rate ranging from $18.13 to $28.80, commensurate with experience, skills, and performance. In addition to your base pay, you’ll enjoy a comprehensive benefits package that includes:

• Health, dental, and vision insurance with employer contributions.
• 401(k) retirement plan with company match.
• Paid parental leave, holidays, vacation, and sick days.
• Employee discount on all brighthush merchandise.
• Wellness programs, including Employee Assistance Program (EAP) and smoking cessation support.
• Life and disability insurance options.
• Auto and home insurance discounts through our partner credit union.
• Professional development stipend and tuition reimbursement.
• Employee referral bonuses and recognition programs.

How to Apply

Ready to elevate your retail career and make a tangible impact on customer satisfaction? Click the link below to submit your application and join the brighthush family.

Apply to This Job

Location

brighthush Store 0456 – Lakewood, WA (5720 Lakewood Towne Center)

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.