Seasoned Customer Experience Coordinator – Retail Front‑Line Leadership, Loyalty Program Champion, and Store Operations Strategist at brighthush

Welcome to brighthush – Where Retail Meets Innovation

At brighthush, we’re more than a retailer; we’re a global movement that redefines how shoppers experience value. With over 1,200 stores across the United States, Canada, and Europe, we deliver premium, high‑quality merchandise at unbeatable prices. Our success is built on three pillars: relentless innovation, sustainable practices, and an unwavering commitment to customer delight. Every associate, from the front‑line team to the executive suite, is empowered to grow, learn, and make a tangible impact on the lives of our shoppers.

Why brighthush is the Place to Accelerate Your Career

As a Fortune 100 company and the world’s leading off‑price retailer, brighthush offers a platform where your ideas can shape the future of retail. We celebrate diversity, champion continuous learning, and foster a culture of collaboration and integrity. Whether you’re stepping into one of our flagship stores, working in a state‑of‑the‑art distribution center, or contributing from a corporate office, you’ll find a community that values your voice and rewards your ambition.

Position Overview

We’re seeking a dynamic Customer Experience Coordinator to become the heartbeat of our front‑line operations. In this role, you will lead a team of Associates, ensuring every customer interaction is memorable, every transaction seamless, and every loyalty program promotion executed with precision. Your blend of people leadership, operational excellence, and strategic customer engagement will drive sales, loyalty, and brand advocacy.

Key Responsibilities

• Team Leadership & Development: Inspire, coach, and motivate a diverse group of front‑end Associates to deliver prompt, courteous, and personalized service.
• Customer Service Excellence: Model exemplary customer‑service behaviors, set the tone for a welcoming, inclusive environment, and turn every interaction into an opportunity for loyalty.
• Operational Oversight: Manage daily register assignments, POS coverage, and break scheduling to maintain optimal staffing levels and minimize downtime.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into positive outcomes that reinforce brand trust.
• Collaboration with Store Management: Ensure Associates execute store plans, merchandising standards, and safety protocols in alignment with corporate objectives.
• Training & Mentorship: Facilitate ongoing training programs focused on front‑end principles, product knowledge, and loyalty program promotion.
• Performance Analytics: Monitor and report on key metrics such as sales lift, customer satisfaction scores, and shrink reduction, using data to drive continuous improvement.
• Brand Ambassador: Champion brighthush’s core values—honesty, integrity, and confidentiality—in all interactions.
• Safety & Sustainability: Support store initiatives related to safety, security, and environmental stewardship.
• Cross‑Functional Projects: Participate in seasonal promotions, new product launches, and other initiatives that enhance the customer experience.

Essential Qualifications

• Minimum of 1 year of retail experience with a proven track record of customer service excellence.
• At least 6 months of leadership or supervisory experience in a fast‑paced retail environment.
• Strong understanding of merchandising techniques and visual presentation standards.
• Demonstrated ability to multitask, prioritize, and adapt to changing priorities.
• Excellent communication and interpersonal skills, with a keen eye for detail.
• Proficiency in POS systems, cash handling, and basic accounting principles.
• Commitment to maintaining a safe, organized, and welcoming store environment.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and promotion.
• Knowledge of labor laws, compliance, and best practices in retail staffing.
• Previous exposure to brighthush’s corporate culture or similar off‑price retail brands.
• Strong analytical skills for interpreting sales data and customer feedback.
• Ability to develop and deliver engaging training sessions for Associates.

Core Skills & Competencies

• Customer‑Centric Mindset – Passion for creating memorable experiences that drive repeat business.
• Leadership & Coaching – Ability to inspire, develop, and retain high‑performing teams.
• Operational Excellence – Strong grasp of store operations, inventory control, and loss prevention.
• Communication – Clear, concise, and persuasive communication with customers, Associates, and management.
• Problem‑Solving – Quick thinking and decisive action to resolve customer issues and operational challenges.
• Technology Savvy – Comfortable using POS, CRM, and other retail technology platforms.
• Adaptability – Thrives in a dynamic environment with shifting priorities and seasonal demands.

Career Growth & Development

At brighthush, talent is cultivated from the ground up. As a Customer Experience Coordinator, you’ll have clear pathways to advance into roles such as Store Manager, District Manager, or corporate positions in merchandising, operations, or human resources. We invest heavily in professional development through:

• Structured leadership training programs covering people management, financial acumen, and strategic thinking.
• Mentorship from senior leaders who share real‑world insights and career guidance.
• Access to online learning platforms covering retail strategy, data analytics, and customer experience design.
• Opportunities to lead cross‑functional projects, from seasonal campaigns to store redesign initiatives.
• Regular performance reviews that identify growth opportunities and align them with your career aspirations.

Work Environment & Culture

brighthush fosters a culture of inclusion, respect, and continuous improvement. Our open‑door policy ensures that every team member’s voice is heard. We celebrate diversity, encourage collaboration, and provide a supportive environment where you can bring your authentic self to work. Our stores are designed to be safe, organized, and engaging, reflecting our commitment to both customer and employee well‑being. You’ll experience:

• A collaborative team atmosphere where ideas are welcomed and celebrated.
• Regular team‑building activities that strengthen camaraderie and morale.
• Recognition programs that reward outstanding performance and innovation.
• Flexible scheduling that respects work‑life balance while meeting business needs.
• A focus on sustainability, with initiatives that reduce waste, conserve energy, and promote responsible sourcing.

Compensation & Benefits

We offer a competitive hourly rate ranging from $17.90 to $18.40 per hour, commensurate with experience and qualifications. In addition to your base pay, you’ll enjoy a comprehensive benefits package that may include:

• Employee discount on brighthush merchandise.
• Health, dental, and vision insurance (subject to eligibility).
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipends and tuition reimbursement.
• Discounts on childcare, pet care, and legal services.
• Access to a corporate credit union and financial planning tools.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult our benefits portal or contact your brighthush representative.

Location & Schedule

Position based in Temecula, CA (brighthush Store 0615). The role requires a flexible schedule, including evenings, weekends, and occasional holidays, to meet the needs of our customers and store operations.

How to Apply

If you’re ready to lead a high‑energy team, elevate the customer experience, and grow your career with a global retail leader, we encourage you to apply today. Click the link below to submit your application and join the brighthush family.

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Our Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Ready to Make an Impact?

Join brighthush and become part of a team that values innovation, integrity, and customer delight. Your leadership will shape the experience of thousands of shoppers and help drive the success of one of the world’s most respected retail brands. We look forward to welcoming you to our family.