Seasoned Customer Experience Coordinator – Retail Store Operations & Loyalty Program Specialist with Front‑End Excellence & Team Leadership Expertise

About brighthush

brighthush stands at the forefront of the off‑price retail revolution, delivering premium, trend‑setting merchandise at unbeatable prices to millions of shoppers worldwide. With a presence in over 30 countries, we have cultivated a reputation for relentless innovation, customer obsession, and a culture that thrives on continuous improvement. Our stores are more than just retail spaces; they are vibrant hubs where shoppers discover unique products, experience personalized service, and become part of a community that celebrates style, savings, and sustainability.

Why brighthush is the Place to Grow Your Career

At brighthush, every customer interaction is an opportunity to create lasting value. We foster a dynamic, inclusive, and forward‑thinking culture that rewards creativity, accountability, and a passion for customer service. Our investment in employee development is unparalleled, offering on‑the‑job training, mentorship programs, and clear pathways for advancement. Whether you are just starting your retail career or looking to elevate your leadership skills, brighthush provides the resources, support, and recognition you need to thrive.

Key Responsibilities

As the Customer Experience Coordinator, you will be the linchpin that ensures every front‑end interaction reflects brighthush’s commitment to excellence. Your role will encompass a blend of leadership, operational oversight, and customer‑centric initiatives.

• Lead Front‑End Excellence: Direct a team of Associates at the front of the store, ensuring prompt, courteous service and the promotion of loyalty programs.
• Model Outstanding Service: Engage with customers personally, demonstrating the brand’s commitment to quality and creating memorable shopping experiences.
• Maintain Store Standards: Keep the store clean, organized, and visually appealing, ensuring a safe and welcoming environment for both customers and staff.
• Train & Mentor: Develop Associates through coaching, role‑playing, and constructive feedback, focusing on personalized customer interactions and loyalty program enrollment.
• Manage POS Operations: Assign registers, support POS coverage, coordinate breaks, and troubleshoot any technical issues to maintain smooth checkout flow.
• Resolve Customer Issues: Address concerns promptly, turning potential complaints into opportunities for customer delight and loyalty.
• Execute Store Plans: Ensure Associates follow the store plan, prioritize tasks, and adapt to changing priorities while maintaining high performance.
• Communicate Effectively: Provide clear, timely updates to management and staff, fostering transparency and alignment across the team.
• Promote Programs & Policies: Champion credit and loyalty programs, reinforce store policies, and uphold compliance with labor laws and company procedures.
• Support Shrink Reduction: Participate in loss prevention initiatives, monitor inventory accuracy, and promote a culture of accountability.
• Champion Safety: Maintain a safe environment by adhering to safety protocols, reporting incidents, and encouraging a safety‑first mindset.
• Additional Duties: Perform any other tasks as assigned by management to support store success.

Daily Operational Excellence

Your day-to-day will involve a mix of hands‑on customer service, team leadership, and operational oversight. You will be the first point of contact for customers, the coach for Associates, and the guardian of store standards—all while ensuring the store’s financial performance remains on target.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Demonstrated ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Proficiency in training and developing staff.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program enrollment and promotion.
• Knowledge of POS systems and basic troubleshooting.
• Background in loss prevention or shrink reduction initiatives.
• Prior exposure to a multi‑brand retail environment.
• Certification in customer service or retail management.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Leadership & Coaching: Ability to inspire, guide, and develop a high‑performing team.
• Problem‑Solving: Quick thinker who resolves issues efficiently while maintaining a positive atmosphere.
• Communication: Clear verbal and written communication skills, capable of conveying complex information simply.
• Time Management: Prioritizes tasks effectively, ensuring deadlines are met without compromising quality.
• Adaptability: Thrives in a dynamic environment, adjusting to new challenges with ease.
• Integrity & Confidentiality: Upholds the highest ethical standards and protects sensitive information.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you will have access to a wealth of development resources designed to accelerate your career trajectory.

• Structured leadership development programs that prepare you for store management roles.
• Cross‑functional training in merchandising, inventory management, and visual planning.
• Mentorship from senior leaders who share their expertise and career insights.
• Opportunities to lead special projects, such as seasonal promotions or community outreach initiatives.
• Access to online learning platforms covering retail strategy, customer psychology, and data analytics.
• Regular performance reviews with clear, actionable feedback and personalized growth plans.
• Potential to transition into corporate roles in operations, merchandising, or customer experience strategy.

Work Environment & Culture

brighthush fosters a culture of respect, collaboration, and innovation. Our employees enjoy:

• A supportive, open‑door environment where ideas are welcomed and feedback is constructive.
• Inclusive hiring practices that celebrate diversity in all its forms.
• Regular team‑building events, community service days, and employee recognition programs.
• Flexible work arrangements to support work‑life balance.
• A commitment to sustainability, with initiatives that reduce waste and promote responsible sourcing.
• Access to wellness resources, including on‑site fitness classes and mental health support.
• Employee referral bonuses that reward you for bringing top talent into the brighthush family.

Compensation & Benefits

We offer a competitive starting pay range of $17.25 to $17.75 per hour, with potential for overtime and performance bonuses. In addition to base pay, brighthush provides a comprehensive benefits package that includes:

• Health, dental, and vision insurance (including HSA and FSA options).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including vacation, sick leave, and paid holidays.
• Employee discounts on all brighthush merchandise.
• Life insurance, short‑term and long‑term disability coverage.
• Paid parental leave and adoption assistance.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement for relevant courses.
• Discounts on childcare, cell phone plans, and pet insurance.
• Annual company‑wide retreat and holiday celebrations.

Location

USA brighthush Store 1423 Kahului HI – 153 E Kamehameha Ave, Kahului, HI 96732

How to Apply

Ready to elevate your retail career and make a real impact? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your passion for customer experience can help us continue to delight shoppers worldwide.