Seasoned Customer Experience Coordinator – Retail Leadership & Loyalty Program Champion – Drive Exceptional Shopping Journeys at brighthush

Welcome to brighthush – Where Every Shopping Experience Matters

At brighthush, we’re more than a retailer; we’re a community that redefines how people shop, connect, and feel valued. With a nationwide presence that spans bustling city centers and welcoming suburban neighborhoods, brighthush blends cutting‑edge style, unbeatable value, and a vibrant sense of belonging. Our stores are not just places to buy products—they’re hubs where customers discover trends, share stories, and leave with a lasting impression of care and authenticity.

Our culture is rooted in honesty, integrity, and an unwavering commitment to service excellence. Every associate is empowered to become a brand ambassador, turning everyday interactions into memorable moments. As we continue to expand, we’re looking for a passionate, customer‑centric leader to join our Knoxville team and help shape the future of retail at brighthush.

Why brighthush? The Impact You’ll Make

• Influential Role – You’ll set the tone for customer interactions and drive loyalty across the store.
• Clear Career Pathways – From associate to manager, we provide structured mentorship and promotion criteria.
• Diverse & Inclusive Culture – We celebrate differences and foster belonging for every team member.
• Competitive Compensation & Benefits – A comprehensive package that rewards performance and supports well‑being.

Role Overview

As the Customer Experience Coordinator, you will be the linchpin that connects frontline associates, store operations, and the broader brighthush brand strategy. Your leadership will ensure that every shopper walks out with a smile, a loyalty card in hand, and a story to share. You’ll blend people skills with data‑driven decision making, creating a seamless, engaging, and profitable retail environment.

Day‑in‑the‑Life Snapshot

• Kick off the shift by reviewing the daily sales forecast and aligning staffing schedules.
• Walk the floor, greeting customers, and modeling the brand’s service standards.
• Conduct quick huddles with associates to address any operational challenges.
• Analyze real‑time sales and customer feedback dashboards to spot trends.
• Collaborate with the merchandising team to refresh displays and promote seasonal collections.
• Facilitate loyalty program enrollment drives, ensuring every eligible customer is invited.
• Resolve escalated issues with empathy, turning potential complaints into brand advocates.
• Wrap up the shift by compiling performance reports and setting priorities for the next day.

Key Responsibilities

In this role, you will lead a team of front‑end associates, ensuring every shopper leaves with a smile. Your day‑to‑day tasks will include:

• Overseeing front‑store operations, assigning registers, and coordinating break schedules to maintain optimal coverage.
• Modeling exemplary customer service by engaging with shoppers, addressing concerns, and promoting loyalty programs.
• Training and mentoring associates on personalizing the customer experience, merchandising techniques, and POS best practices.
• Ensuring store cleanliness, organization, and visual standards align with the brand’s high expectations.
• Collaborating with management to identify training needs, set priorities, and provide constructive feedback.
• Monitoring and reporting on store performance metrics, including sales, shrink, and customer satisfaction scores.
• Enforcing compliance with labor laws, safety protocols, and company policies.
• Actively participating in store initiatives such as loyalty program enrollment drives and shrink reduction campaigns.
• Maintaining confidentiality and upholding a culture of honesty and integrity in all interactions.
• Handling escalated customer issues promptly, turning challenges into opportunities for delight.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication skills, both verbal and written, with a keen eye for detail.
• Proven ability to multitask and adapt to changing priorities in a fast‑paced environment.
• Team‑player mindset with a collaborative approach to problem‑solving.
• Proficiency in POS systems and basic data entry.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience in loyalty program management or customer retention initiatives.
• Background in safety compliance and store security protocols.
• Leadership training or certification in retail management.
• Fluency in multiple languages to serve a diverse customer base.

Skills & Competencies

• Customer‑centric mindset with a passion for service excellence.
• Strong organizational and time‑management abilities.
• Analytical thinking to interpret sales data and drive actionable insights.
• Conflict resolution and problem‑solving skills.
• Adaptability to new technologies and evolving retail trends.
• Leadership presence that inspires confidence and motivates teams.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you’ll have access to:

• Structured mentorship programs with senior leaders.
• Cross‑functional training in merchandising, inventory management, and digital marketing.
• Leadership development workshops and certifications.
• Annual performance reviews that align with promotion criteria.
• Opportunities to lead special projects, such as seasonal launches or community outreach events.

Work Environment & Culture

Our Knoxville store is a vibrant, collaborative space where associates feel valued and empowered. We celebrate diversity, encourage open communication, and foster a sense of belonging. You’ll work alongside a team that is passionate about retail, dedicated to continuous improvement, and committed to creating a welcoming atmosphere for every shopper.

Compensation & Benefits

While the starting pay range for this role is $14.00 to $14.50 per hour, your actual compensation will reflect your skills, experience, and performance. In addition to competitive wages, brighthush offers:

• Employee discount on all merchandise.
• Health, dental, and vision insurance options.
• 401(k) plan with company match.
• Paid parental leave, holidays, and vacation time.
• Short‑term and long‑term disability coverage.
• Employee assistance program (EAP) and wellness resources.
• Pet insurance, legal assistance, and credit union membership.
• Referral bonuses and scholarship programs.
• Childcare and cell phone discounts.
• Auto and home insurance discounts.
• Flexible work arrangements and a supportive work‑life balance.

Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider applicants regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital status, or military service. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

How to Apply

If you’re ready to lead, inspire, and elevate the customer experience at brighthush, we’d love to hear from you. Click the link below to submit your application and join a team that values innovation, teamwork, and service excellence.

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Location

8079a Kingston Pike, Knoxville, TN 0249 – brighthush Store

Ready to Make an Impact?

As a Customer Experience Coordinator at brighthush, you’ll be at the heart of our retail operations, shaping the way customers interact with our brand. Your leadership will drive sales, enhance loyalty, and create a culture of excellence that sets us apart in the industry. If you’re passionate about people, thrive in a dynamic environment, and are eager to grow your career, we encourage you to apply today. Join brighthush and help us create unforgettable shopping experiences for every customer.