Senior Enterprise Customer Success Manager – Championing Strategic Growth, Adoption, and ROI for AI‑Powered SaaS Solutions at brighthush

About brighthush

brighthush is at the forefront of AI‑driven fuel asset optimization, transforming how convenience stores, fleet operators, and their suppliers manage fuel, maintenance, and compliance. By weaving together real‑time data from fuel pumps, store operations, and equipment maintenance into a single, cloud‑native platform, we empower our customers to slash compliance risk, cut maintenance costs, and unlock new revenue streams. Our mission is simple yet powerful: connect people, equipment, and facilities to maximize operational efficiency while minimizing the environmental footprint of every fueling facility worldwide.

Why brighthush?

In an industry where every dollar counts, brighthush delivers measurable savings that add up to millions of dollars in annual cost reductions for our clients. We’re not just building software; we’re reshaping an entire sector. Our culture is built on innovation, collaboration, and continuous learning. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a place where your ideas matter, your growth is supported, and your impact is tangible. We celebrate diversity, champion work‑life balance, and encourage every team member to bring their authentic self to work.

Role Overview

As a Senior Enterprise Customer Success Manager, you will be the champion of our enterprise customers’ success. You will own a portfolio of high‑value accounts, ensuring smooth onboarding, sustained adoption, and long‑term renewal. Your strategic mindset, exceptional communication skills, and passion for customer outcomes will drive increased loyalty, upsell opportunities, and measurable ROI for both the customer and brighthush.

Key Responsibilities

• Account Ownership & Lifecycle Management: Own the end‑to‑end customer journey – from initial onboarding to renewal – ensuring each touchpoint delivers value and aligns with the customer’s business objectives.
• Strategic Advisory: Act as a trusted advisor to executive sponsors, program leads, and IT stakeholders, translating business goals into actionable technology roadmaps.
• Value Demonstration: Define, track, and communicate ROI metrics that showcase the tangible benefits of brighthush’s platform, using data‑driven insights to influence renewal and expansion decisions.
• Program & Project Leadership: Design and execute tailored customer programs (e.g., adoption workshops, quarterly business reviews, executive sponsor meetings) that accelerate value realization.
• Risk Mitigation & Escalation Management: Proactively monitor engagement signals, identify churn risks, and lead structured resolution processes to keep accounts on track.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing to align on account strategies, forecast renewals, and surface new opportunities.
• Process & Playbook Development: Contribute to the creation of repeatable success frameworks, playbooks, and training materials that elevate the performance of the entire Customer Success team.
• Health & Metrics Tracking: Maintain detailed health scorecards, set actionable plans, and report on key performance indicators to senior leadership.
• Reference & Advocacy Enablement: Drive initiatives that turn satisfied customers into brand advocates, facilitating case studies, testimonials, and reference calls.

Essential Qualifications

• Bachelor’s degree in Business, Computer Science, or a related field.
• Minimum of 7 years of experience in high‑growth technology environments, preferably SaaS, managing enterprise accounts in Customer Success, Account Management, Consulting, or Engagement Management.
• Proven track record of managing six‑ to seven‑figure engagements and delivering measurable ACV/ARR growth.
• Exceptional stakeholder management skills – adept at navigating complex organizational structures and influencing decision makers at all levels.
• Strong analytical mindset with a detail‑oriented approach to problem solving.
• Excellent communication and presentation skills, capable of tailoring messaging to executives, technical teams, and business users.
• High technical aptitude – ability to understand, explain, and troubleshoot complex SaaS products and integrations.
• Comfortable working in a fast‑paced, ambiguous environment and willing to travel up to 25% of the time.

Preferred Qualifications

• Experience in the fuel retail, logistics, or supply‑chain sectors.
• Background in data analytics or AI.

Skills & Competencies

• Strategic Thinking & Visionary Planning
• Customer‑Centric Mindset & Empathy
• Data‑Driven Decision Making
• Project & Program Management
• Influence & Negotiation
• Technical Fluency & Quick Learning
• Change Management & Adoption Expertise
• Team Collaboration & Cross‑Functional Leadership
• Resilience & Adaptability in Dynamic Environments

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the value you deliver to our customers. As a Senior Enterprise Customer Success Manager, you will have access to:

• Structured mentorship programs with senior leaders in Sales, Product, and Engineering.
• Annual learning budget for certifications, conferences, and workshops.
• Internal knowledge‑sharing sessions and “Lunch & Learn” series.
• Clear promotion paths to Director of Customer Success, Head of Enterprise Accounts, or VP of Customer Experience.
• Opportunities to lead cross‑functional initiatives that shape product strategy and go‑to‑market plans.

Work Environment & Company Culture

brighthush thrives on a culture that blends entrepreneurial spirit with operational excellence. Our remote‑first, flexible work model empowers you to balance professional responsibilities with personal commitments. We celebrate transparency, encourage open dialogue, and reward innovative thinking. Our team enjoys:

• Weekly “All‑Hands” meetings to share wins, challenges, and product updates.
• Quarterly hackathons and innovation challenges that foster creative problem solving.
• Inclusive employee resource groups that promote belonging and professional growth.
• Wellness programs, including virtual fitness classes, mental health resources, and ergonomic support.
• Annual company retreats that combine team building with community service projects.

Compensation, Perks & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonus structure tied to customer health, renewal, and expansion metrics.
• Equity options that align your success with the company’s long‑term growth.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching program and financial wellness resources.
• Unlimited paid time off and flexible scheduling to support work‑life harmony.
• Professional development stipend and tuition reimbursement for relevant courses.
• Access to cutting‑edge tools, training platforms, and a modern, ergonomic home office setup.

How to Apply

If you are passionate about driving customer success, thrive in a fast‑paced SaaS environment, and want to make a measurable impact on the fuel retail and logistics industry, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. Let’s build the future of fuel asset optimization together at brighthush.