Seasoned Customer Experience Coordinator – Retail Operations & Loyalty Program Champion – Drive Exceptional Shopper Journeys & Team Leadership at brighthush

About brighthush

brighthush is more than a retailer; it’s a global movement that redefines how people shop for style, quality, and value. With a footprint spanning over 30 countries, we bring iconic brands to everyday consumers through a unique off‑price model that blends affordability with premium quality. Our commitment to sustainability, innovation, and community engagement has earned us a reputation as a forward‑thinking leader in the retail sector.

Every brighthush store is a destination where shoppers experience curated collections, personalized service, and a sense of belonging. We believe that retail is more than transactions—it’s about building lasting relationships and creating moments that resonate with our diverse customer base.

Why brighthush?

We’re a people‑centric organization that values curiosity, resilience, and a passion for service. Our culture is built on inclusivity, continuous learning, and an entrepreneurial mindset that empowers every team member to contribute ideas, take ownership, and drive impact. Whether you’re stationed in a bustling distribution center, a flagship retail location, or a regional office, you’ll find a supportive environment that rewards creativity, initiative, and a genuine love for customer delight.

What You’ll Do

As a Customer Experience Coordinator, you will be the living embodiment of brighthush’s brand promise. Your role blends people leadership, operational excellence, and customer engagement to create a seamless, memorable experience for every shopper. Below is a deeper dive into your day‑to‑day responsibilities:

• Lead by Example – Deliver exceptional customer service, model brighthush values of honesty, integrity, and respect, and inspire your team to do the same.
• Team Management – Oversee a dynamic front‑of‑house team, assign registers, coordinate breaks, and ensure coverage during peak periods while maintaining a positive work environment.
• Training & Development – Design and deliver engaging training modules on product knowledge, POS operations, visual merchandising, and loyalty program promotion. Mentor associates to help them grow into future leaders.
• Customer Advocacy – Resolve customer concerns swiftly, turning challenges into opportunities to reinforce loyalty and satisfaction. Act as the voice of the customer in store strategy discussions.
• Operational Excellence – Maintain a clean, organized, and visually appealing store environment that aligns with brand merchandising standards. Monitor inventory levels, replenish displays, and ensure compliance with safety protocols.
• Performance Management – Set clear expectations, provide constructive feedback, celebrate achievements, and conduct performance reviews to keep the team motivated and aligned with business goals.
• Compliance & Safety – Ensure adherence to all labor laws, company policies, and safety protocols, fostering a secure workplace for everyone.
• Collaboration with Management – Partner with store leadership to identify training needs, refine processes, support shrink reduction initiatives, and contribute to store profitability.
• Data‑Driven Decision Making – Analyze sales and customer data to identify trends, recommend improvements, and drive business results. Use insights to optimize staffing, inventory, and promotional strategies.
• Special Projects & Continuous Improvement – Take on additional responsibilities such as store redesigns, digital initiatives, or community outreach programs to support the store’s overall success.

Essential Qualifications

• Minimum 1 year of retail experience with a proven track record of delivering exceptional customer service.
• At least 6 months of supervisory or leadership experience in a fast‑paced retail environment.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask, prioritize, and adapt quickly to changing circumstances.
• Proficiency in POS systems, inventory management, and basic data analysis.
• Commitment to fostering a positive, inclusive team culture.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and promotion.
• Knowledge of safety and compliance standards in a retail setting.
• Background in training and coaching associates.
• Proficiency in multiple languages to serve a diverse customer base.
• Experience with e‑commerce platforms or omnichannel retail strategies.

Key Skills & Competencies

• Customer‑centric mindset with a passion for creating memorable experiences.
• Leadership: ability to inspire, mentor, and develop high‑performing teams.
• Problem‑solving: quick, effective resolution of customer and operational issues.
• Analytical thinking: leveraging data to inform decisions and drive improvements.
• Adaptability: thriving in a dynamic, fast‑moving retail environment.
• Collaboration: working seamlessly with cross‑functional teams.
• Time management: balancing multiple priorities while maintaining quality service.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Experience Coordinator, you will have access to a wealth of development resources designed to accelerate your career trajectory:

• Structured leadership development programs that prepare you for higher management roles.
• Mentorship from seasoned executives who share insights and guidance.
• Cross‑functional training in merchandising, supply chain, and e‑commerce.
• Opportunities to lead special projects, such as store redesigns or digital initiatives.
• Continuous learning through workshops, webinars, and industry conferences.
• Access to an internal learning portal featuring courses on retail strategy, customer experience, and leadership.
• Annual performance reviews that align your career goals with business objectives.

Work Environment & Culture

brighthush prides itself on a vibrant, inclusive culture where every voice matters. Our stores are energetic, collaborative spaces that celebrate diversity and encourage innovation. We value work‑life balance, offering flexible scheduling, generous paid time off, and a supportive environment that nurtures both personal and professional growth.

Key cultural pillars include:

• Innovation Hub – Employees are encouraged to experiment, share ideas, and drive continuous improvement.
• Community Engagement – We partner with local charities, host community events, and give back through volunteer opportunities.
• Recognition & Rewards – Outstanding performance is celebrated through employee awards, spot bonuses, and public acknowledgment.
• Wellness & Well‑Being – Comprehensive wellness programs, mental health resources, and flexible work arrangements support overall well‑being.

Compensation & Benefits

While the starting pay range for this role is USD $16.15 to $16.65 per hour, your actual compensation will reflect your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package designed to support you and your family:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid parental leave, holidays, and vacation time.
• Employee assistance program (EAP) for mental and emotional support.
• Wellness initiatives, including smoking cessation programs.
• Professional development allowances and tuition reimbursement.
• Auto and home insurance discounts.
• Pet insurance and legal assistance.
• Scholarship and adoption assistance programs.
• Flexible work arrangements where applicable.

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity in all its forms and are committed to creating an inclusive workplace where everyone can thrive. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

How to Apply

Ready to bring your passion for customer service and leadership to brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Location

brighthush Store 0162 – Peoria, AZ (USA)

Contact

For more information, reach out to your brighthush representative or visit our careers page.