Seasoned Customer Information Representative & Workers’ Compensation Specialist – Championing Exceptional Client Service, Regulatory Excellence, and Strategic Risk Management at brighthush

Welcome to brighthush: A Legacy of Trust, Innovation, and Impact

brighthush has stood at the forefront of workers’ compensation for more than four decades, building a reputation that blends deep industry expertise with an unwavering commitment to the people we serve. Our mission is simple yet profound: to protect the workforce, empower employers, and foster safer workplaces across the nation. We do this by delivering solutions that are not only compliant and cost‑effective but also tailored to the unique needs of each client. As a global leader in the insurance sector, brighthush is more than a provider; we are a partner in safety, resilience, and growth.

In this dynamic environment, the Customer Information Representative & Workers’ Compensation Specialist is the frontline ambassador of our values. You will translate complex policy language into clear, actionable guidance, ensuring that clients feel confident, informed, and supported at every touchpoint. If you thrive on delivering exceptional service, mastering regulatory nuances, and collaborating across functions, this role offers the perfect blend of challenge and impact.

Key Responsibilities – Your Impact in Action

• Customer Interaction Excellence: Serve as the primary point of contact for all workers’ compensation inquiries, delivering timely, accurate, and empathetic responses via phone, email, and chat. Your communication style will set the tone for client satisfaction.
• Policy Mastery: Maintain an in‑depth understanding of brighthush’s workers’ compensation products, underwriting guidelines, and claim processes. Your expertise will empower clients to make informed decisions.
• Relationship Building: Foster long‑term relationships with clients by demonstrating genuine care, proactive follow‑up, and a commitment to their satisfaction. You will become a trusted advisor.
• Cross‑Functional Collaboration: Partner with Claims, Underwriting, and Legal teams to resolve complex issues, ensuring a seamless experience for the customer. Your ability to bridge departments will drive operational excellence.
• Regulatory Awareness: Stay current on state and federal workers’ compensation laws, industry trends, and emerging best practices. You will keep clients informed and compliant.
• Data Integrity: Accurately document all customer interactions, decisions, and follow‑up actions in the CRM system. Your meticulous records will support audit readiness and operational efficiency.
• Performance Metrics: Meet or exceed key performance indicators such as first‑contact resolution, customer satisfaction scores, and call handling time. Your results will directly influence team success.
• Process Improvement: Identify bottlenecks and propose enhancements to streamline workflows, reduce errors, and elevate the overall customer experience. Your insights will shape future practices.
• Professional Development: Participate in ongoing training modules, workshops, and industry conferences to sharpen knowledge and skills. Your growth will be supported by a robust learning ecosystem.
• Culture Champion: Embody brighthush’s core values—integrity, teamwork, and innovation—by supporting colleagues and fostering an inclusive, collaborative environment.

Essential Qualifications – What We’re Looking For

• High school diploma or equivalent; associate’s or bachelor’s degree in Business, Insurance, or a related field preferred.
• Minimum of 2 years’ experience in a customer‑facing role within the insurance industry, with a focus on workers’ compensation or a related specialty.
• Strong verbal and written communication skills, with the ability to explain complex policy details in simple terms.
• Proficiency in CRM platforms (e.g., a leading industry‑standard CRM) and a solid understanding of data entry best practices.
• Demonstrated ability to manage multiple priorities in a fast‑paced environment while maintaining high accuracy.
• High level of professionalism, integrity, and a customer‑first mindset.
• Commitment to continuous learning and staying abreast of industry regulations.

Preferred Qualifications – The Extra Edge

• Experience with call center metrics and performance dashboards.
• Knowledge of state‑specific workers’ compensation statutes and claim adjudication processes.
• Previous exposure to cross‑departmental project teams or process improvement initiatives.
• Certification in Customer Service Excellence or a related professional credential.
• Fluency in additional languages (Spanish, French, Mandarin) is a plus.

Core Skills & Competencies – The DNA of Success

• Customer Empathy: Ability to listen actively and respond with genuine concern.
• Analytical Thinking: Skill in dissecting policy language and identifying relevant solutions.
• Problem‑Solving: Quick, creative resolution of customer issues while adhering to policy constraints.
• Time Management: Efficient handling of high call volumes without compromising quality.
• Team Collaboration: Willingness to share insights and support peers.
• Adaptability: Comfortable navigating evolving regulations and technology tools.
• Ethical Judgment: Upholding confidentiality and compliance standards at all times.

Career Growth & Learning Opportunities – Your Path to Excellence

At brighthush, we believe that your professional growth is as important as the service you provide. As a Customer Information Representative, you will have access to:

• Structured onboarding programs that immerse you in brighthush’s culture and product suite.
• Mentorship from senior representatives and industry experts.
• Internal certification tracks in workers’ compensation, claims management, and regulatory compliance.
• Cross‑departmental shadowing to broaden your understanding of the entire insurance lifecycle.
• Annual tuition reimbursement for relevant courses and certifications.
• Clear career pathways to roles such as Claims Analyst, Underwriting Specialist, or Customer Experience Manager.

Work Environment & Company Culture – Where Innovation Meets Inclusion

brighthush thrives on a culture that values transparency, collaboration, and innovation. You will work in a modern, flexible office equipped with the latest technology, or you may choose a hybrid schedule that balances remote and in‑office collaboration. Our team celebrates diversity, encourages open dialogue, and rewards creative problem‑solving. We host regular team‑building events, wellness programs, and community outreach initiatives that reinforce our commitment to a healthier, safer world.

Compensation, Perks, and Benefits – A Rewarding Total Rewards Package

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to customer satisfaction and operational metrics.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Flexible work arrangements and remote work options.
• Employee assistance programs and mental health resources.
• Wellness incentives, gym memberships, and wellness stipends.
• Employee recognition programs and annual awards.

Why Join brighthush? – A Mission That Goes Beyond Insurance

When you join brighthush, you become part of a mission that goes beyond insurance. You help protect the workforce, support businesses in maintaining compliance, and contribute to safer workplaces across the nation. Our people are our greatest asset, and we invest in their growth, well‑being, and success. If you are passionate about delivering exceptional service, eager to deepen your expertise in workers’ compensation, and ready to make a tangible impact, brighthush is the place for you.

Ready to Make a Difference? – Apply Today

We invite you to bring your expertise, enthusiasm, and commitment to brighthush. Apply today and start a rewarding career where your work directly enhances the safety and security of countless employees and employers.