Seasoned Customer Onboarding Specialist – 100% Remote LATAM – Accelerating Success for AI‑Driven Vacation Rental Management Platform

About brighthush

brighthush is a trailblazing, AI‑powered vacation rental management platform that empowers professional short‑term rental operators to streamline operations, maximize revenue, and deliver unforgettable guest experiences. With a global community of more than 20,000 property managers, brighthush has become the industry’s go‑to solution for property owners who want to scale quickly while maintaining impeccable service standards.

Our platform integrates property listings, channel management, pricing optimization, booking automation, and guest communication into a single, intuitive dashboard. By harnessing machine learning and real‑time data, we help hosts stay ahead of market trends, reduce vacancy rates, and increase profitability. brighthush is proud to be the first short‑term rental PMS unicorn, and we’re on a mission to redefine how the world experiences travel.

We’re currently in a phase of explosive growth, fueled by a recent valuation that underscores our market leadership and the confidence of investors worldwide. This is the perfect time to join a company that is not only shaping the future of hospitality but also creating tangible value for hosts and guests alike.

Why This Role Matters

As a Customer Onboarding Specialist, you will be the first point of contact for new clients and the catalyst that turns a promising partnership into a long‑term success story. Your work will directly influence customer satisfaction, retention, and the overall health of our platform. You’ll collaborate closely with Sales, Customer Success, Product, and Engineering teams to ensure a smooth, engaging, and personalized onboarding experience for every new host.

Key Responsibilities

• Design and Execute Onboarding Workflows: Create, refine, and implement standardized onboarding processes that guarantee a seamless transition for new customers.
• Deliver Tailored Training Sessions: Conduct live, interactive training and product demos in both Spanish and English, adapting content to the unique needs of each client.
• Develop Onboarding Resources: Produce high‑quality, bilingual onboarding materials—including guides, videos, FAQs, and knowledge base articles—to empower hosts to use brighthush effectively.
• Maintain Proactive Communication: Serve as the primary liaison for new customers, providing timely updates, answering questions, and ensuring issues are resolved before they become roadblocks.
• Collaborate Across Teams: Work hand‑in‑hand with Sales, Customer Success, Product, and Engineering to identify friction points, propose improvements, and align onboarding with product roadmap.
• Measure and Optimize: Track onboarding metrics (e.g., time‑to‑first‑booking, feature adoption, NPS), analyze feedback, and iterate on processes to continuously raise the onboarding experience.
• Champion Customer Success: Advocate for the customer’s perspective within the organization, ensuring that new hosts feel valued, supported, and confident in using brighthush.

Essential Qualifications

• 1–3 years of experience in customer onboarding, customer success, or a related role within the SaaS industry.
• Fluency in both English and Spanish (written and spoken). Additional languages are a strong plus.
• Proven track record of managing multiple onboarding projects simultaneously while maintaining meticulous attention to detail.
• Exceptional interpersonal skills with the ability to build rapport quickly and create a positive first impression.
• Strong presentation, communication, and training abilities, with a knack for simplifying complex concepts.
• Adaptability to new technologies and a continuous learning mindset in a fast‑paced environment.
• Critical thinking and problem‑solving skills, with a proactive approach to identifying and resolving issues.

Preferred Qualifications

• Experience in the hospitality or vacation‑rental industry.
• Background in data analysis or experience using onboarding analytics tools.
• Knowledge of AI and machine‑learning concepts as they apply to property management.
• Previous experience working in a remote, distributed team environment.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering outstanding service.
• Strong project management skills and the ability to prioritize tasks effectively.
• Excellent written and verbal communication in both Spanish and English.
• Technical aptitude: comfortable navigating SaaS platforms, CRM systems, and data dashboards.
• Collaboration: thrives in cross‑functional teams and can influence stakeholders at all levels.
• Analytical thinking: uses data to drive decisions and measure success.

Career Growth & Learning Opportunities

At brighthush, your growth is our priority. As we scale, we create a wealth of opportunities for you to expand your skill set and advance your career:

• Mentorship from senior leaders in Customer Success, Product, and Engineering.
• Access to a curated learning library, including courses on AI, data analytics, and hospitality trends.
• Cross‑functional projects that expose you to product development, sales strategy, and marketing initiatives.
• Clear career paths: from Onboarding Specialist to Senior Onboarding Lead, Customer Success Manager, or Product Implementation Lead.
• Regular performance reviews and goal‑setting sessions to align your personal ambitions with company objectives.

Work Environment & Culture

brighthush is a fully remote, distributed organization with team members in over 40 countries. Our culture is built on:

• Values‑Driven Leadership: We live our core values daily—innovation, customer obsession, transparency, and collaboration—guiding every decision we make.
• Inclusive and diverse teams that celebrate different perspectives and foster creativity.
• Flexibility: you can work from anywhere within your country, whether that’s a co‑working space, home office, or even a café.
• Regular virtual team events, hackathons, and knowledge‑sharing sessions to keep the community vibrant.
• Recognition programs that reward outstanding contributions and celebrate milestones.

Compensation & Benefits

We offer a competitive, market‑aligned salary that reflects your experience and the country of residence. In addition, you’ll receive:

• Equity: Stock options that allow you to share in brighthush’s success and growth.
• Health & Wellness: Country‑specific health insurance and pension plans where applicable.
• Paid Time Off: Annual leave that aligns with local norms and company policy.
• Flexible work hours to support work‑life balance.
• Professional development budget for courses, conferences, and certifications.
• Access to a global network of peers and mentors.

How to Apply

If you’re passionate about helping hosts thrive, thrive in a fast‑paced, AI‑driven environment, and want to be part of a company that’s redefining the vacation‑rental industry, we’d love to hear from you. Submit your application through our career portal, and our Talent Acquisition team will review your profile and reach out if your experience aligns with our needs.

Thank you for considering a career with brighthush. We look forward to exploring how your expertise can help shape the future of hospitality.

Join brighthush Today

Ready to make an impact? Click the link below to apply and start your journey with brighthush.