Seasoned Customer Service Associate – Rotating Schedule, Retail Excellence, Career Growth, Inclusive Team – Join brighthush

Introduction: Why brighthush is the Retail Experience of Your Dreams

Imagine stepping into a store that feels like a second home, where every aisle is a showcase of style, every checkout lane is a stage for genuine human connection, and every team member is empowered to make a difference. That’s the world of brighthush. We’re not just a retailer; we’re a global movement that redefines off‑price shopping by marrying unbeatable value with uncompromising quality. Our flagship boutiques, high‑traffic distribution hubs, and forward‑thinking corporate offices work in harmony to deliver an experience that’s both memorable and transformative for our customers and our people alike.

Why brighthush is the Place to Grow

As a Fortune 100 organization, brighthush offers the perfect blend of stability and innovation. We invest heavily in our people through structured onboarding, mentorship programs, and clear career pathways that span merchandising, loss prevention, operations, and corporate functions. Employees enjoy competitive compensation, a comprehensive benefits package, and a work environment that rewards initiative, creativity, and a passion for customer service. Whether you’re stepping onto a bustling retail floor or working behind the scenes in a corporate office, you’ll find a supportive ecosystem that celebrates your contributions and fuels your ambition.

Role Overview: Your Day, Your Impact

As a Customer Service Associate at brighthush, you will be the face of the brand, shaping the first impression for every shopper that walks through our doors. Your day will be dynamic, fast‑paced, and full of opportunities to showcase your people skills, product knowledge, and problem‑solving abilities. Below is a snapshot of the core responsibilities that will define your role:

Key Responsibilities

• Deliver Exceptional Customer Experience: Greet every shopper with a warm smile, actively listen to their needs, and provide personalized solutions that exceed expectations. Use product knowledge to recommend complementary items and upsell responsibly.
• Operate the Cash Register with Precision: Accurately process purchases, returns, and exchanges while ensuring correct change and strict adherence to cash handling procedures. Maintain a balanced till and report discrepancies immediately.
• Promote Loyalty Programs: Actively encourage sign‑ups for our credit and loyalty initiatives, explaining benefits and guiding customers through enrollment. Track enrollment metrics and contribute to quarterly goals.
• Maintain Store Standards: Keep the sales floor, back‑room, and overall store environment clean, organized, and visually appealing in line with merchandising guidelines. Perform daily visual audits and report any deviations.
• Support Merchandising and Inventory: Prepare merchandise for display, assist with stock replenishment, and participate in inventory counts and shrink reduction activities. Use inventory software to track stock levels and flag discrepancies.
• Participate in Store Recovery: Identify and resolve operational issues—such as misplaced items, customer complaints, or equipment malfunctions—promptly to maintain a seamless shopping experience.
• Adhere to Safety and Compliance: Follow all safety protocols, labor laws, and company policies. Report incidents or concerns to management immediately and participate in safety training sessions.
• Collaborate with Team Members: Work closely with colleagues across departments, sharing feedback and celebrating successes to foster a positive store culture. Attend cross‑functional meetings and contribute ideas for process improvement.
• Flexibility Across Departments: Cross‑train in multiple store areas (visual merchandising, loss prevention, customer service) to support business needs and broaden skill sets. Rotate through roles to gain a holistic view of store operations.

Essential Qualifications

• High school diploma or equivalent; college coursework is a plus.
• Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
• Strong organizational abilities and meticulous attention to detail, especially in fast‑paced retail environments.
• Comfortable working in a dynamic setting, handling multiple tasks simultaneously while maintaining a positive attitude.
• Physical capability to lift up to 50 lbs, stand for extended periods, and perform repetitive motions.
• Positive attitude, integrity, and a genuine desire to help customers.
• Availability to work a rotating schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Prior retail or customer service experience in a high‑traffic environment.
• Basic math proficiency for cash handling, inventory calculations, and basic financial reporting.
• Experience with point‑of‑sale (POS) systems and familiarity with inventory management software.
• Knowledge of loss prevention practices and the ability to identify potential shrinkage risks.
• Experience in a multicultural environment, demonstrating cultural sensitivity and adaptability.

Skills & Competencies

• Customer‑Centric Mindset: Ability to anticipate customer needs and provide tailored solutions that enhance satisfaction.
• Problem‑Solving: Quickly identify issues and implement effective resolutions, turning challenges into opportunities.
• Team Collaboration: Work harmoniously with peers and supervisors to achieve store goals and maintain a cohesive team environment.
• Adaptability: Thrive in a dynamic setting, adjusting to changing priorities and new responsibilities.
• Time Management: Prioritize tasks to meet daily operational targets and maintain high productivity.
• Technology Savvy: Comfortable using POS systems, inventory software, and basic office tools to streamline operations.

Career Growth & Learning Opportunities

At brighthush, we believe that talent should be nurtured, not just hired. As a Customer Service Associate, you’ll have access to a wealth of development resources designed to accelerate your career trajectory:

• Structured onboarding programs that cover store operations, customer service excellence, and safety protocols.
• Mentorship from seasoned associates and managers who guide your professional journey and provide constructive feedback.
• Internal job boards and cross‑departmental training that open doors to roles in merchandising, loss prevention, operations, and corporate functions.
• Leadership development courses for high‑potential employees, including workshops on communication, conflict resolution, and strategic thinking.
• Annual performance reviews that align your goals with the company’s strategic objectives and identify growth opportunities.
• Access to a learning portal featuring e‑learning modules, webinars, and industry certifications.

Work Environment & Company Culture

brighthush celebrates individuality while fostering a unified team spirit. Our culture is built on the following pillars:

• Diversity & Inclusion: A welcoming environment where every voice is heard and valued.
• Collaboration: Open communication channels across all levels, encouraging idea sharing and collective problem‑solving.
• Recognition: Regular shout‑outs, awards, and peer‑to‑peer appreciation to celebrate achievements and milestones.
• Community Engagement: Volunteer opportunities and local partnerships that give back to the communities we serve.
• Work‑Life Balance: Flexible scheduling, supportive policies, and a focus on employee well‑being.

Compensation & Benefits

While the starting hourly rate for this role ranges from $12.00 to $12.50, your total compensation package includes a comprehensive suite of benefits designed to support your health, financial security, and personal growth:

• Competitive base pay aligned with industry standards.
• Performance‑based bonuses and incentive programs that reward outstanding service.
• Employee discount on all brighthush merchandise, allowing you to enjoy our products at a fraction of the cost.
• Health, dental, and vision insurance options, including coverage for dependents.
• 401(k) retirement plan with company match to help you build a secure future.
• Paid time off, including holidays, vacation, and sick leave, to ensure you have time to recharge.
• Paid parental leave and family‑support benefits to accommodate life’s milestones.
• Employee assistance program (EAP) for mental health and well‑being support.
• Professional development stipend and tuition reimbursement for courses that enhance your skill set.
• Discounts on auto, home, and pet insurance, as well as credit union services.

How to Apply

If you’re ready to bring your enthusiasm, dedication, and customer‑first mindset to brighthush, we encourage you to apply today. Click the link below to submit your application and join a team that values growth, innovation, and community impact.

Apply to this position now

Location

5171 Peachtree Parkway, Peachtree Corners, GA 30207 – brighthush Retail Store

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable laws.