Seasoned Customer Service & Loss Prevention Specialist – Retail Guest Experience Champion & Store Safety Advocate at brighthush

About brighthush: Pioneering the Retail Experience Revolution

brighthush stands at the forefront of the off‑price retail landscape, delivering premium merchandise at unbeatable prices to millions of shoppers worldwide. With a footprint that spans over 1,200 stores across North America, we have cultivated a reputation for relentless innovation, customer obsession, and a culture that prizes diversity, collaboration, and continuous learning. As a Fortune 100 organization, brighthush is committed to building an inclusive environment where every team member can thrive, grow, and leave a lasting imprint on the shopping experience of our customers.

Why Join brighthush?

• Impactful Role – Your daily actions directly influence store safety, customer satisfaction, and the overall brand experience.
• Career Growth – Clear pathways from entry‑level to leadership, mentorship programs, cross‑functional training, and tuition reimbursement.
• Inclusive Culture – We celebrate individuality, encourage open dialogue, and provide a supportive environment for all employees.
• Competitive Compensation & Benefits – A base salary that reflects your experience, coupled with a comprehensive benefits package.
• Work‑Life Balance – Flexible scheduling, paid time off, and family‑friendly policies help you maintain a healthy equilibrium.

Key Responsibilities

As a Customer Service & Loss Prevention Specialist at brighthush, you will be the first line of defense against loss and a key ambassador for our brand. Your day‑to‑day duties will include:

• Maintaining a visible presence at the front of the store and in high‑traffic departments to act as a visual deterrent.
• Monitoring store activity, identifying suspicious behavior, and reporting incidents promptly to Loss Prevention (LP) or store management.
• Executing the Store Emergency Response Guide, ensuring swift action during emergencies and maintaining a safe environment for customers and staff.
• Wearing a company‑approved uniform and body‑worn camera, adhering to all security protocols.
• Greeting customers with courtesy, respect, and a genuine smile, and directing them to the appropriate service channels.
• Assisting customers with inquiries, providing product knowledge, and escalating complex issues to store management or the customer service team.
• Performing closing safety sweeps in collaboration with management to verify that all security measures are in place.
• Documenting incidents accurately in the AIIM Case Management system, ensuring compliance with company policies.
• Participating in ongoing training sessions, safety drills, and performance reviews.
• Contributing to a positive store culture by collaborating with cross‑functional teams and supporting the overall mission of brighthush.

Essential Qualifications

• High school diploma or equivalent; college coursework or a degree is a plus.
• 0–2 years of retail or security experience, with a strong understanding of loss prevention principles.
• Excellent verbal and written communication skills, capable of engaging diverse customer groups.
• Sound judgment and decision‑making abilities, especially in high‑pressure situations.
• Strong initiative and the ability to work independently while maintaining a team‑oriented mindset.
• Effective time‑management skills, able to prioritize tasks and meet deadlines.
• Physical stamina to stand for extended periods and perform routine store patrols.
• Proficiency with basic technology, including radios, body‑worn cameras, and case‑management software.

Preferred Qualifications

• Prior experience in a loss prevention or security role within a large retail environment.
• Knowledge of retail merchandising, inventory control, and customer service best practices.
• Experience with incident reporting systems and data analysis tools.
• Leadership potential, demonstrated through previous supervisory or mentorship roles.
• Multilingual abilities to serve a diverse customer base.

Skills & Competencies for Success

• Customer‑Centric Mindset – Always put the customer first while balancing safety and brand integrity.
• Situational Awareness – Quickly assess environments, identify risks, and respond appropriately.
• Communication Excellence – Convey information clearly, both verbally and in writing, to customers, colleagues, and management.
• Adaptability – Thrive in a fast‑paced, ever‑changing retail landscape.
• Team Collaboration – Work seamlessly with loss prevention, merchandising, and customer service teams.
• Integrity & Ethics – Uphold the highest standards of honesty and professionalism.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service & Loss Prevention Specialist, you will have access to:

• Structured onboarding programs that cover store operations, safety protocols, and brand values.
• Continuous learning through e‑learning modules, workshops, and on‑the‑job training.
• Mentorship from seasoned loss prevention professionals and store managers.
• Internal mobility programs that allow you to explore roles in merchandising, operations, or corporate functions.
• Leadership development tracks for high‑potential employees, including management training and cross‑departmental projects.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive, and collaborative workplace. Our culture is built on:

• Respect & Inclusion – We celebrate diverse perspectives and encourage open dialogue.
• Innovation & Agility – Employees are empowered to propose ideas that improve customer experience and operational efficiency.
• Recognition & Rewards – Outstanding performance is celebrated through awards, bonuses, and public acknowledgment.
• Community Engagement – brighthush partners with local charities, hosts volunteer events, and supports community initiatives.

Compensation & Benefits

While the starting hourly rate for this role ranges from $16.00 to $18.60, your actual compensation will reflect your skills, experience, and performance. In addition to a competitive salary, brighthush offers:

• Health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discounts on merchandise and partner services.
• Professional development funds and tuition reimbursement.
• Wellness programs, including employee assistance programs (EAP) and mental health resources.
• Flexible scheduling options to support work‑life balance.
• Auto and home insurance discounts, and other employee perks.

Why brighthush is the Right Fit for You

If you are a proactive, customer‑focused individual who thrives in a dynamic retail environment, brighthush offers the platform to grow, learn, and make a tangible difference. Your role as a Customer Service & Loss Prevention Specialist will not only safeguard our stores but also enhance the shopping experience for millions of customers worldwide.

Ready to Take the Next Step?

Join brighthush and become part of a team that values innovation, integrity, and inclusion. Bring your passion for customer service, your commitment to safety, and your drive to excel. Apply today and help shape the future of retail excellence.