Seasoned Customer Service Representative – Energy Utilities & Emergency Response Specialist – Remote & Onsite Opportunities at brighthush

About brighthush

brighthush is a trailblazer in the energy utilities sector, delivering reliable gas and electric service to more than 1.1 million customers across eight states. Our mission is clear: to provide exceptional customer experiences while safeguarding the safety and well‑being of our customers and employees. As a Customer Service Representative, you will be the frontline voice that builds trust, resolves issues, and educates customers about the programs that keep their homes warm and lights on. Your work will directly impact the lives of thousands of families, ensuring they stay connected to the power they need to thrive.

Why brighthush?

• Impactful Work – Every call you handle can prevent a safety incident, help a family stay on the grid, or guide a customer toward an energy‑saving program.
• Career Growth – We invest in your professional development with paid training, mentorship, and a clear path to supervisory and technical roles.
• Competitive Compensation & Benefits – From hourly pay to comprehensive health coverage, we reward your dedication.
• Inclusive Culture – Diversity, equity, and inclusion are woven into our hiring, training, and daily operations.
• Work Flexibility – Remote or onsite options, with a supportive home‑office setup and a collaborative team environment.

Key Responsibilities

As a Customer Service Representative at brighthush, you will:

• Handle inbound customer inquiries and emergency calls with professionalism and empathy.
• Apply established protocols to assess and resolve issues related to gas and electric service.
• Maintain accurate customer records, ensuring data integrity and confidentiality.
• Conduct credit checks, calculate deposit requirements, and offer payment plans when appropriate.
• Educate customers on available energy assistance programs and service options.
• Escalate complex cases to the appropriate department while following escalation procedures.
• Participate in ongoing training and quality assurance initiatives to improve service metrics.
• Support special projects and process improvements as assigned by management.
• Adhere to safety protocols, placing the well‑being of customers and colleagues first.

Essential Qualifications

• High school diploma or GED equivalency.
• Minimum of one year of call‑center experience or two years of general customer‑service experience.
• Strong verbal and written communication skills in English.
• Proficiency with computer systems, CRM platforms, and Microsoft Office Suite.
• Ability to work independently in a remote or onsite environment.
• Reliable high‑speed internet connection (minimum 50 Mbps download) and a quiet, ergonomic workspace.
• Valid U.S. driver’s license (preferred for occasional onsite visits).
• Legal authorization to work in the United States; no sponsorships considered.
• Commitment to maintaining a professional appearance in a business‑casual setting.
• Willingness to work standard shifts (9:00 am–6:00 pm or 9:30 am–6:30 pm MST) and occasional evening, weekend, or holiday coverage.

Preferred Qualifications

• Bi‑lingual proficiency in Spanish (additional $1.00 per hour).
• Experience in the utilities or energy sector.
• Knowledge of collection practices and payment‑plan administration.
• Familiarity with emergency response protocols.
• Previous remote work experience with strong self‑management skills.

Skills & Competencies

• Customer‑Centric Mindset – Ability to listen, empathize, and provide tailored solutions.
• Problem‑Solving – Quickly analyze information and make decisions within established guidelines.
• Attention to Detail – Accurate data entry and record‑keeping.
• Time Management – Meet productivity and quality metrics while handling multiple tasks.
• Team Collaboration – Communicate effectively with peers, supervisors, and cross‑functional teams.
• Adaptability – Thrive in a dynamic environment with evolving policies and technology.
• Integrity & Confidentiality – Safeguard customer information and comply with all security protocols.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Customer Service Representative, you will have access to:

• Structured onboarding and continuous training programs.
• Mentorship from experienced supervisors and subject‑matter experts.
• Cross‑training in billing, collections, and technical support.
• Leadership development tracks for high‑performing employees.
• Annual performance reviews with clear advancement criteria.
• Educational assistance after one year of employment to support further education or certifications.

Work Environment & Culture

brighthush fosters a culture of respect, innovation, and community. Whether you work from home or our Boise, ID office, you’ll experience:

• A supportive team that values open communication.
• Regular virtual town halls and team‑building events.
• A focus on work‑life balance, with flexible scheduling and paid time off.
• Commitment to safety, with comprehensive training and clear protocols.
• Recognition programs that celebrate outstanding customer service.

Compensation, Perks, and Benefits

• Hourly Pay – $18.50 per hour, with an additional $1.00 per hour for Spanish speakers.
• Shift Differential – Additional pay for evening, weekend, or holiday shifts.
• Health & Wellness – Comprehensive medical, dental, and vision coverage.
• Retirement Plans – 401(k) with company match.
• Paid Time Off – Generous vacation, sick leave, and personal days.
• Professional Development – Tuition reimbursement and certification support.
• Employee Assistance Program – Confidential counseling and support services.
• Wellness Programs – Gym membership discounts and wellness challenges.

Ready to Make a Difference?

If you are passionate about delivering world‑class customer service, thrive in a fast‑paced environment, and want to grow your career in the energy utilities sector, brighthush invites you to apply. Join a team that values your expertise, supports your professional journey, and rewards your commitment to excellence.