Senior Remote Customer Success Manager – Church Onboarding & Strategic Partnerships – Empowering Faith Communities with Innovative Technology Solutions

About brighthush

brighthush is a forward‑thinking technology partner that empowers faith communities to thrive in a digital age. By blending cutting‑edge software with a deep understanding of ministry dynamics, we help churches streamline operations, enhance engagement, and focus on what matters most: building relationships and spreading hope. Our mission is simple yet profound—enable every congregation to reach its full potential through intuitive tools, thoughtful design, and unwavering support.

Why brighthush is the Place to Grow Your Career

At brighthush, we’re not just building software; we’re building a movement that transforms how ministries connect, serve, and grow. If you are passionate about technology, driven by purpose, and eager to make a measurable impact, you’ll find a home here. Our culture is built on purpose, collaboration, and continuous improvement, and we reward those who bring fresh ideas, relentless curiosity, and a customer‑first mindset.

What Makes This Role Stand Out

• Impact at Scale – Shape the future of ministry technology for over 50 churches nationwide.
• Remote Flexibility – Work from anywhere while traveling for in‑person trainings and engagements.
• Innovation‑First Culture – Collaborate with AI specialists to build smarter, more efficient customer success workflows.
• Career Growth – Fast‑track into leadership roles, with mentorship from senior executives and access to continuous learning.
• Compensation & Perks – Competitive salary, performance bonuses, health & wellness benefits, generous PTO, and a generous relocation stipend for travel.

Key Responsibilities

As the bridge between our church partners and the brighthush product team, you will:

• Own the end‑to‑end onboarding journey for approximately 50 churches, ensuring a smooth transition from discovery to full adoption.
• Develop and execute a comprehensive onboarding playbook that incorporates best practices, training modules, and success metrics.
• Act as a trusted advisor, providing strategic guidance on how to leverage brighthush’s platform to meet each church’s unique goals.
• Collaborate closely with the Head of Customer Experience to refine the customer success function as brighthush scales.
• Translate high‑level strategy into scalable processes, leveraging AI and automation to increase efficiency and consistency.
• Conduct regular check‑ins, performance reviews, and renewal discussions to maintain high satisfaction and retention rates.
• Gather and analyze customer feedback, translating insights into product enhancements and feature requests.
• Represent brighthush at industry events, conferences, and local church meetings to build brand awareness and gather market intelligence.
• Maintain accurate and up‑to‑date records in our CRM, ensuring data integrity and actionable reporting.
• Mentor and coach junior team members, fostering a culture of continuous improvement and professional growth.

Essential Qualifications

• 5+ years of customer success, account management, or implementation experience, preferably in SaaS or technology services.
• Proven track record of managing complex onboarding projects and delivering measurable outcomes.
• Strong understanding of the church or non‑profit sector is highly desirable.
• Excellent communication skills—both written and verbal—across diverse audiences.
• Ability to translate strategic goals into actionable, repeatable processes.
• Experience with AI or automation tools to streamline workflows and improve customer experience.
• Self‑motivated, highly organized, and comfortable working independently in a remote setting.
• Strong analytical mindset with proficiency in data analysis and reporting tools.
• Willingness to travel for in‑person training sessions, church visits, and industry events.

Preferred Qualifications

• Background in ministry, church leadership, or faith‑based organizations.
• Experience with customer success platforms such as Gainsight, Totango, or similar.
• Knowledge of AI‑driven customer engagement solutions.
• Project management certification (PMP, Scrum, etc.).
• Fluency in multiple languages, especially Spanish, to serve a diverse church community.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Relationship Building – Proven ability to build trust and rapport with stakeholders at all levels.
• Process Optimization – Skilled at designing, documenting, and improving processes for scalability.
• Data‑Driven Decision Making – Comfortable interpreting metrics to guide actions and demonstrate ROI.
• Adaptability – Thrive in a dynamic environment where priorities shift quickly.
• Collaboration – Work seamlessly with product, engineering, marketing, and sales teams.
• Customer‑Centric Mindset – Passionate about delivering exceptional experiences and outcomes.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Success Manager, you will:

• Progress into senior leadership roles such as Director of Customer Success or VP of Customer Experience.
• Participate in cross‑functional projects that shape the future of our platform and services.
• Access a curated learning library, including courses on AI, data analytics, and leadership.
• Mentorship from senior executives who have built successful tech companies in the faith‑based space.
• Opportunities to speak at conferences, webinars, and industry panels, elevating your personal brand.

Work Environment & Culture

brighthush is built on a foundation of purpose, collaboration, and continuous improvement. Our culture is defined by:

• Mission‑Driven Purpose – Every project and decision is guided by our commitment to empower churches.
• Inclusive & Diverse Team – We celebrate differences and foster an environment where all voices are heard.
• Transparent Communication – Open channels for feedback, ideas, and constructive dialogue.
• Work‑Life Balance – Flexible schedules, remote work, and generous time off to recharge.
• Innovation Labs – Dedicated time and resources to experiment with new technologies and ideas.

Compensation & Benefits

While specific figures are tailored to experience and location, you can expect:

• Competitive base salary with performance‑based bonuses.
• Health, dental, and vision insurance for you and your family.
• 401(k) plan with company match.
• Unlimited paid time off (PTO) and a generous holiday schedule.
• Professional development stipend and access to industry conferences.
• Relocation stipend for travel to key church partners and events.
• Employee wellness program, including mental health resources and gym memberships.

How to Apply

Ready to make a tangible difference in the lives of churches across the country? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. We look forward to exploring how your passion and expertise can help brighthush continue to transform ministry technology.

Apply Now to brighthush – Join us in shaping the future of faith‑based communities.