Seasoned Customer Service Representative & Propane Energy Solutions Specialist – Championing Community Energy & Safety at brighthush – Midwest Clean Energy Leader

About brighthush

For more than sixty years, brighthush has been the trusted name in propane and clean‑energy solutions across the Midwest. As a family‑owned enterprise, we blend the stability of a seasoned industry leader with the warmth of a small‑town community. With over 60 strategically located offices in Minnesota, Wisconsin, Illinois, Michigan, North Dakota, and South Dakota, we deliver reliable, efficient energy solutions that keep homes, businesses, farms, and community facilities running smoothly. Our employees are not just staff; they are neighbors, friends, and trusted partners in the communities we serve.

At brighthush, exceptional customer service is the cornerstone of our success. We’re looking for an energetic, people‑centric professional who can embody our brand’s commitment to quality, safety, and community engagement. If you thrive in a collaborative environment, enjoy solving problems on the fly, and are passionate about making a tangible difference in people’s daily lives, we want to hear from you.

Why brighthush is a Leader in Clean Energy

Our mission goes beyond delivering propane; it’s about powering communities safely and sustainably. We invest in state‑of‑the‑art safety protocols, continuous employee training, and community outreach programs that promote energy literacy. By choosing brighthush, you join a company that values innovation, integrity, and the well‑being of the people we serve.

Key Responsibilities

Customer Interaction & Relationship Building

• Multi‑Channel Support: Serve customers through walk‑in visits, phone calls, and email inquiries with professionalism and empathy, ensuring every interaction reflects the brighthush brand.
• Customer Advocacy: Act as the voice of the customer within the branch, gathering feedback and translating it into actionable improvements.
• Community Outreach: Participate in local events, safety demonstrations, and educational workshops to promote propane safety and energy awareness.
• Relationship Management: Build long‑term relationships with residential, commercial, and institutional clients, fostering loyalty and repeat business.

Order Management & Logistics Coordination

• Scheduling & Dispatch: Collaborate closely with the Branch Manager to schedule service work, ensuring timely delivery of propane cylinders and related products.
• Inventory Oversight: Monitor product inventories, track usage patterns, and coordinate replenishment to prevent stockouts.
• Vendor Relations: Maintain strong relationships with suppliers and logistics partners to guarantee quality and reliability.
• Dispatch Coordination: Coordinate with drivers and delivery teams to optimize routes and reduce delivery times.

Sales, Billing & Financial Accuracy

• Inbound & Outbound Sales: Close sales opportunities, upsell complementary products, and nurture long‑term customer relationships.
• Payment Processing: Process cash, credit card, and electronic payments, ensuring accuracy and compliance with financial policies.
• Account Reconciliation: Manage account reconciliations, resolve billing discrepancies, and maintain clear audit trails.
• Revenue Reporting: Prepare daily, weekly, and monthly sales reports for branch and corporate leadership.

Data Integrity & Compliance

• Record Keeping: Maintain accurate customer data records, product inventories, and vendor invoices using Microsoft Word, Excel, and web‑based propane industry applications.
• Regulatory Adherence: Adhere to company policies, state, federal, and local regulations; prepare weekly and monthly reports with strict attention to deadlines.
• Safety Documentation: Ensure all safety logs, incident reports, and compliance documents are up to date and readily accessible.
• Audit Support: Assist in internal and external audits by providing necessary documentation and explanations.

Operational Support & Branch Efficiency

• Mail & Logistics: Handle branch mail, coordinate trips to the post office, and perform daily bank deposits.
• Supply Management: Monitor office supplies, place orders, and ensure that all materials are available for smooth branch operations.
• Process Improvement: Identify bottlenecks, propose solutions, and collaborate with management to implement process enhancements.
• Technology Adoption: Evaluate and recommend new tools or software that can streamline operations.

Physical & Travel Requirements

• Lift up to 30 pounds to assist customers with cylinder fills.
• Occasional travel within the regional area may be required.
• Ability to stand for extended periods during customer interactions and field events.

Essential Qualifications

• Proven experience in customer service, preferably in a retail or energy‑related environment.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Proficiency with Microsoft Word and Excel; ability to learn web‑based applications quickly.
• Strong data entry and record‑keeping abilities, with meticulous attention to detail.
• Basic understanding of propane industry terminology (work orders, shipping papers, product labels, invoices).
• Ability to work independently while maintaining a collaborative team spirit.
• Valid driver’s license and reliable transportation for branch mail and occasional travel.
• High school diploma or equivalent; associate’s degree in business, communications, or related field preferred.

Preferred Qualifications

• Prior experience in sales or billing within the propane or energy sector.
• Knowledge of safety protocols and regulatory compliance for propane handling.
• Experience with customer relationship management (CRM) systems.
• Fluency in a second language spoken by the local community.
• Demonstrated ability to propose process improvements and implement them in partnership with management.
• Certification in safety or compliance (e.g., OSHA, NFPA) is a plus.

Key Skills & Competencies

• Customer‑Centric Mindset: Ability to anticipate needs, resolve issues, and build lasting relationships.
• Attention to Detail: Accuracy in data entry, billing, and compliance documentation.
• Multitasking: Seamlessly manage walk‑in, phone, and email interactions while handling administrative duties.
• Problem‑Solving: Quick thinking to address customer concerns and operational challenges.
• Team Collaboration: Work effectively with branch managers, colleagues, and home office staff.
• Adaptability: Thrive in a dynamic environment with evolving processes and technologies.
• Integrity & Professionalism: Uphold company values and regulatory standards in every interaction.
• Technology Savvy: Comfortable learning new software and digital tools.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Service Representative, you’ll gain exposure to:

• Branch operations and logistics, providing a foundation for future roles in operations management.
• Sales and account management, opening pathways to sales leadership positions.
• Safety and regulatory training, essential for careers in compliance or safety oversight.
• Cross‑functional projects that enhance your project management and analytical skills.
• Mentorship programs that pair you with senior leaders for guidance and career planning.
• Access to industry conferences, certifications, and continuing education courses.

Whether you aspire to become a Branch Manager, a Safety Officer, or a regional Sales Director, brighthush provides the roadmap and support to get you there.

Work Environment & Company Culture

Our branches are more than workplaces; they are community hubs. Employees live in the neighborhoods they serve, fostering genuine connections with customers. The culture at brighthush is defined by:

• Team Spirit: A collaborative atmosphere where every voice is heard.
• Respect & Inclusion: A commitment to diversity, equity, and belonging.
• Work‑Life Balance: Flexible scheduling options and supportive policies.
• Community Engagement: Volunteer opportunities and sponsorship of local events.
• Recognition & Rewards: Performance bonuses, employee of the month, and annual appreciation events.
• Safety First: A culture that prioritizes safety for employees, customers, and the environment.

Compensation & Benefits

While the base hourly wage is competitive, brighthush offers a comprehensive benefits package designed to support you and your family:

• Health, dental, and vision insurance plans with a range of coverage options.
• Paid vacation and sick leave, with additional personal days for community service.
• Retirement savings plan with company match and financial planning resources.
• Employee assistance programs and wellness resources, including mental health support.
• Performance‑based bonuses and incentive programs tied to individual and branch goals.
• Employee discounts on propane purchases and related services.
• Opportunities for tuition reimbursement for relevant courses and certifications.

Why Join brighthush?

When you become part of the brighthush family, you gain more than a job—you join a mission to keep communities powered safely and sustainably. You’ll work in a supportive environment that values your growth, rewards your dedication, and celebrates your successes. If you’re ready to bring your customer‑service expertise to a company that cares about people, places, and the planet, we invite you to apply today.

Ready to ignite your career? Submit your application now and become a vital part of the brighthush team that fuels the Midwest’s homes, businesses, and hearts.

Apply To This Job

Apply for this job

Apply for this job