Seasoned Customer Service Specialist – Health Insurance Enrollment & Support – Remote & Hybrid Opportunities at brighthush

About brighthush

brighthush is a leading provider of public‑sector solutions that empower communities to thrive. With a mission to deliver high‑quality, accessible services, we partner with state and local governments to streamline benefits enrollment, improve customer experience, and drive operational excellence. Our Health Texas initiative is a flagship program that connects Texans to vital health benefits, and we’re looking for dedicated professionals to join our dynamic team.

Why Join brighthush?

At brighthush, we believe that investing in people is the key to success. From day one, you’ll receive comprehensive, paid training that equips you with the knowledge and confidence to excel. As you complete our training program, you’ll earn a $1.00 per hour increase to your base pay—an immediate reward for your commitment and growth.

• Professional Development: Access workshops, conferences, and continuous learning opportunities to advance your career.
• Wellness & Resources: Enjoy a holistic wellness program, Employee Assistance Program (EAP), and resources for physical, emotional, and financial well‑being.
• Competitive Compensation: Base pay starts at $14.00 per hour, with quarterly performance bonuses and a $1.00 hourly raise upon training completion.
• Benefits Package: Medical, dental, vision, prescription, HSA, life insurance, and discounts on auto, home, renter’s, and pet insurance.
• Retirement Planning: 401(k) plan with company matching to secure your future.
• Paid Time Off: Generous PTO, holidays, sick leave, and short‑ and long‑term disability coverage.
• Recognition & Rewards: A platform that celebrates outstanding contributions and achievements.
• Flexible Work Arrangements: Hybrid or fully remote options to support work‑life balance.

Key Responsibilities

As a Customer Service Specialist, you will be the frontline advocate for Texans seeking health benefits. Your role will involve:

• Answering inbound inquiries via telephone, Interactive Voice Response (IVR), web chat, and other approved channels while adhering to performance standards, policies, and privacy regulations.
• Providing accurate, up‑to‑date information about Health Texas programs, services, and enrollment procedures to consumers, prospective enrollees, and their representatives.
• Documenting all customer interactions, complaints, and actions taken in our secure, multi‑system environment.
• Executing transactions and completing tasks in accordance with established guidelines to ensure accuracy and completeness.
• Navigating multiple computer systems simultaneously while maintaining a high level of data entry precision.
• Coordinating the fulfillment of customer requests for materials via mail, email, or electronic delivery.
• Escalating complex or sensitive issues to the appropriate internal or external stakeholders for resolution.
• Facilitating translation or interpretation services for non‑English speaking customers, following established procedures.
• Communicating proactively with supervisors regarding potential service delivery concerns or needs.
• Meeting or exceeding Quality Assurance (QA), productivity, and other key performance metrics.
• Participating in required meetings, trainings, and staying current on all programs, systems, policies, and procedures.
• Performing additional duties as assigned by management to support team objectives.

Essential Qualifications

We’re looking for individuals who bring a blend of enthusiasm, professionalism, and resilience. The minimum qualifications include:

• High school diploma or GED (or equivalent education/experience).
• 0–6 months of relevant professional experience (or equivalent combination of education and experience).
• Availability to work full‑time shifts between 8:00 am and 6:30 pm CST (7:00 am–5:30 pm MST).
• Proficiency in typing and basic computer skills (Windows and/or Mac).
• Strong sense of urgency and the ability to perform under pressure.
• Excellent attendance record (no missed days during training).
• Organizational and prioritization skills to manage multiple repetitive calls (100+ per day).
• Ability to work onsite on Day 1 for equipment training and complete classroom/on‑the‑job training with no missed time.
• Willingness to use a webcam during training and meetings as instructed.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Prior experience in a call center or customer service environment.
• Experience with health insurance or benefits enrollment.
• Multilingual capabilities, especially Spanish.
• Familiarity with call‑center software and CRM platforms.
• Strong problem‑solving skills and a customer‑centric mindset.

Skills & Competencies

Success at brighthush requires a blend of technical and interpersonal skills:

• Communication: Clear, concise, and empathetic verbal and written communication.
• Technical Proficiency: Ability to navigate multiple systems, enter data accurately, and troubleshoot basic technical issues.
• Customer Focus: A genuine desire to help others and resolve their concerns efficiently.
• Adaptability: Comfortable with changing processes, new technologies, and evolving customer needs.
• Team Collaboration: Willingness to collaborate with peers, supervisors, and cross‑functional teams.
• Time Management: Ability to prioritize tasks and meet deadlines in a fast‑paced environment.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As you grow, you’ll have access to:

• Advanced training modules in customer experience, health benefits, and leadership.
• Mentorship programs pairing you with seasoned specialists.
• Internal career pathways to roles such as Team Lead, Quality Analyst, or Program Manager.
• Tuition reimbursement for relevant courses and certifications.
• Regular performance reviews with clear metrics for advancement.

Work Environment & Culture

Our culture is built on collaboration, innovation, and respect. Whether you choose our hybrid model or work fully remote, you’ll experience:

• A supportive, inclusive team that values diverse perspectives.
• Open communication channels with leadership and peers.
• Flexible scheduling to accommodate personal commitments.
• Access to wellness resources, including virtual fitness classes and mental health support.
• A culture that celebrates achievements and encourages continuous improvement.

Compensation & Benefits

We offer a competitive, transparent compensation package that includes:

• Base pay of $14.00 per hour, with a $1.00 hourly increase after training completion.
• Quarterly performance bonuses tied to individual and team metrics.
• Comprehensive health, dental, vision, and prescription coverage.
• Life and disability insurance, along with a 401(k) plan with company matching.
• Paid time off, holidays, sick leave, and short‑ and long‑term disability coverage.
• Access to a robust wellness program, Employee Assistance Program (EAP), and financial wellness tools.
• Discounts on auto, home, renter’s, and pet insurance.
• Tuition reimbursement and professional development stipends.

Home Office Requirements (Remote)

To ensure a productive remote experience, your home office must meet the following criteria:

• Quiet, professional workspace free from distractions and background noise.
• Space to accommodate two large monitors, laptop, keyboard, mouse, and docking station (equipment provided).
• Reliable, high‑speed wired internet connection (minimum 20 Mbps download, 5 Mbps upload).
• Prohibition of cellular hotspot or satellite connections.

Location & Schedule

We’re looking for candidates who reside within a 70‑mile radius of the Houston Metro area. Our call center operates from 8:00 am to 6:30 pm CST, Monday through Friday, with 8‑hour shifts scheduled within those hours.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristic.

Pay Transparency & Fairness

Our compensation is determined by a combination of factors including job location, education, training, experience, performance, and market benchmarks. We do not use salary history in determining pay and comply with all regulatory minimum wage and exempt salary thresholds.

Accommodations

We provide reasonable accommodations for individuals with disabilities throughout the hiring process. If you require assistance at any stage—accessing job postings, completing assessments, or participating in interviews—please contact our People Operations team at [email protected].

How to Apply

Ready to make a difference in the lives of Texans? Click the link below to submit your application and join the brighthush family.

Apply Now

Join brighthush Today

At brighthush, you’ll find a place where your skills are valued, your growth is supported, and your impact is tangible. If you’re passionate about customer service, eager to learn, and committed to excellence, we want to hear from you. Apply today and start your journey toward a rewarding career that makes a real difference.