Senior Customer Success Manager – SaaS & Corporate Hospitality Platform – Remote, Global Impact – Driving Client Success & Growth at brighthush
About brighthush
brighthush is at the forefront of the corporate hospitality revolution, blending cutting‑edge SaaS technology with the art of event experience. Our platform empowers brands, event organizers, and hospitality partners to create unforgettable moments for audiences worldwide, while streamlining operations, enhancing engagement, and delivering measurable ROI. With a portfolio that spans high‑profile sports, entertainment, and corporate clients, we are redefining how businesses connect with their audiences in the digital age.
Why Join brighthush?
As a global, remote‑first organization, brighthush offers the freedom to work from anywhere while staying connected to a vibrant, collaborative culture. We champion innovation, continuous learning, and a customer‑centric mindset. If you thrive in fast‑paced environments, love turning complex challenges into elegant solutions, and want to make a tangible impact on the success of our clients, you’ll find a home here.
Key Responsibilities
As a Senior Customer Success Manager, you will be the linchpin between our clients and the brighthush platform. Your role will encompass the entire customer lifecycle, from initial onboarding to long‑term growth and advocacy.
- End‑to‑End Customer Onboarding – Own the entire onboarding journey for new clients, from initial kick‑off to go‑live. Manage multiple concurrent implementations, ensuring each customer receives a tailored, seamless experience.
- Kick‑off & Training Leadership – Deliver engaging kick‑off presentations, conduct regular virtual check‑ins, and facilitate both virtual and in‑person training sessions that introduce clients to the full breadth of our platform.
- Proactive Issue Resolution – Anticipate and address challenges before they impact the customer experience. Work closely with product, engineering, and support teams to resolve onboarding and early‑usage queries.
- Customer Success Advocacy – Post‑onboarding, nurture strong relationships with a portfolio of corporate accounts. Act as the voice of the customer, championing their needs across the organization.
- Value Realization & Growth – Conduct quarterly business reviews (QBRs), analyze usage data, and identify upsell or expansion opportunities that align with client goals.
- Documentation & Knowledge Sharing – Create and maintain onboarding guides, tutorials, and best‑practice playbooks that empower customers to become super‑users of the platform.
- Cross‑Functional Collaboration – Partner with Product, Sales, Support, and Marketing to feed customer insights into roadmap planning, feature enhancements, and go‑to‑market strategies.
- Team Leadership & Mentorship – Mentor junior team members, share onboarding best practices, and contribute to a culture of continuous improvement.
Essential Qualifications
- Minimum 2 years of experience in Customer Success, Onboarding, or Digital Project Management roles.
- 4+ years working with complex SaaS products (e.g., CRM, workflow automation, event management platforms).
- Proven ability to present confidently to senior stakeholders and lead high‑impact meetings.
- Exceptional written and verbal communication skills, with a knack for simplifying technical concepts.
- Advanced Excel proficiency – comfortable manipulating large datasets and creating insightful dashboards.
- Strong organizational and time‑management skills, with the ability to juggle multiple projects simultaneously.
- Remote work experience – self‑motivated, disciplined, and adept at using digital collaboration tools.
- Passion for the events, sports, or entertainment industry – a genuine interest in how technology can elevate live experiences.
Preferred Qualifications
- Experience in a SaaS company with a global customer base.
- Background in data analytics or business intelligence.
- Knowledge of the hospitality or event technology ecosystem.
- Previous involvement in product roadmap or feature prioritization.
Skills & Competencies
- Customer‑Centric Mindset – Deep empathy for client challenges and a relentless drive to deliver value.
- Strategic Thinking – Ability to see the big picture, align customer goals with business objectives, and identify growth levers.
- Problem‑Solving – Creative, analytical approach to troubleshooting and process improvement.
- Collaboration – Comfortable working cross‑functionally with Product, Engineering, Sales, and Support.
- Communication – Clear, concise, and persuasive communication across all levels.
- Adaptability – Thrive in a fast‑moving environment with evolving priorities.
Career Growth & Learning Opportunities
At brighthush, your professional development is a priority. You’ll have access to:
- Structured onboarding and mentorship programs.
- Regular training on new product features, industry trends, and customer success best practices.
- Opportunities to lead cross‑functional initiatives and influence product strategy.
- Clear career pathways to Senior Customer Success Manager, Director of Customer Success, or Product Management roles.
- Conferences, webinars, and industry events – including major sports and entertainment showcases.
Work Environment & Culture
Our remote‑first culture is built on trust, transparency, and collaboration. We host quarterly in‑person meet‑ups, training days, and team‑building activities to foster connection and shared purpose. Every team member is empowered to bring fresh ideas, experiment, and drive change.
Compensation & Benefits
Competitive salary range: £38,000 to £40,000 (dependent on experience). In addition, we offer:
- Fully equipped home office package – new PC, dual monitor setup, and accessories.
- £500 stipend for home‑office enhancements.
- 25 days annual leave plus public holidays.
- 5% matched company pension contribution.
- Quarterly team meet‑ups and occasional in‑person training sessions.
- Eligibility for our company EMI scheme with stock options after 12 months of service.
- Opportunity to work on high‑profile sports and entertainment projects.
- Continuous learning budget and access to industry certifications.
How to Apply
Ready to make a difference? Submit your resume and a cover letter explaining why you’re the perfect fit for brighthush. Our streamlined application process includes:
- Online application form and cover letter upload.
- 30‑45 minute interview with the Customer Success team lead.
- 30 minute interview with the CEO.
- 1‑hour practical exercise with the team lead.
We’re an equal‑opportunity employer and celebrate diversity in all its forms. If you’re passionate about transforming corporate hospitality through technology, we want to hear from you.
Apply Now
Click the link below to submit your application and join the brighthush team.
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