Seasoned Customer Success Manager – Remote – Lead Adoption, Retention, Expansion & Customer Advocacy for brighthush’s Cutting‑Edge SaaS Accounting Platform

About brighthush

brighthush is a trailblazing SaaS startup that is redefining how small and medium‑size businesses manage their bookkeeping and accounting. With a clear mission to simplify financial workflows, our cloud‑based platform empowers users to automate routine tasks, gain real‑time insights, and make data‑driven decisions—all from a single, intuitive dashboard. Backed by visionary investors and fueled by a culture that prizes curiosity, collaboration, and a relentless focus on customer success, brighthush is growing fast and reshaping the accounting landscape.

Why brighthush?

In an era where every business needs to stay agile, brighthush delivers a solution that removes the friction of manual bookkeeping. Our platform is built on the latest cloud technologies, offers seamless integrations with popular ERP and e‑commerce systems, and is designed with the end‑user in mind. We’re not just a software company; we’re a partner that walks with our customers from day one, ensuring they unlock value quickly and sustainably.

Role Overview

As a Remote Customer Success Manager at brighthush, you will be the linchpin between our product and the people who rely on it. You’ll guide new customers through onboarding, nurture ongoing relationships, and identify opportunities to expand usage—all while ensuring a seamless, high‑value experience that drives renewals and advocacy. If you thrive in a dynamic, fast‑paced environment and love turning complex software into simple, tangible outcomes, we want you on our team.

What You’ll Do

• Onboarding & Implementation – Conduct engaging onboarding calls, walk customers through the platform, complete technical setup, and help them realize value within the first 30 days.
• Ongoing Engagement – Host regular working sessions, QBRs, and training workshops to deepen product adoption and showcase advanced features.
• Renewal & Retention Champion – Maintain a renewal rate of 80‑85% for the first renewal cycle and sustain high overall retention by proactively addressing pain points.
• Expansion & Upsell – Identify upsell opportunities, drive expansion revenue, and collaborate with the sales team to close deals that increase MRR.
• Customer Education – Create and maintain video tutorials, user guides, and email sequences that empower users to master the platform.
• Process Improvement – Document best practices, develop engagement templates for different personas, and iterate internal workflows to reduce friction.
• Cross‑Functional Collaboration – Work closely with Account Executives, Product, Support, and Marketing to surface insights, flag red‑flags, and shape the customer journey.
• Data‑Driven Advocacy – Track usage metrics, churn signals, and satisfaction scores; present findings to leadership and recommend product enhancements.

Essential Qualifications

• 2–3 years of proven experience in a Customer Success role at an early‑stage SaaS company.
• Deep familiarity with bookkeeping or accounting software—understanding the pain points and workflows of finance teams.
• Strong communication skills, both written and verbal, with the ability to translate technical concepts into clear, actionable guidance.
• Meticulous attention to detail, a customer‑centric mindset, and a passion for delivering exceptional service.
• Experience navigating complex software products and leading training sessions for diverse user personas.
• Self‑starter attitude, comfortable taking initiative and owning end‑to‑end customer journeys.

Preferred Qualifications

• Track record of maintaining high renewal or retention rates, with measurable upsell or expansion revenue.
• Hands‑on experience with modern SaaS tools such as Slack, Notion, Salesforce, or similar platforms.
• Comfortable working in an organized chaos environment—able to juggle multiple priorities while maintaining quality.
• Background in consulting or advisory roles that involve client onboarding and implementation.
• Experience building and delivering customer education content (videos, guides, webinars).

Skills & Competencies

• Customer Advocacy – Empathy, active listening, and the drive to champion the customer’s voice within the organization.
• Analytical Thinking – Ability to interpret usage data, identify trends, and translate insights into actionable plans.
• Project Management – Organize onboarding timelines, coordinate cross‑functional resources, and deliver on commitments.
• Technical Fluency – Comfortable with SaaS platforms, APIs, and basic troubleshooting.
• Collaboration & Influence – Work effectively with sales, product, and support teams to align on goals and drive outcomes.
• Adaptability – Thrive in a startup environment where priorities shift quickly and resources are lean.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as our product. As we scale, you’ll have the chance to:

• Progress from Customer Success Manager to Senior Manager or Director, leading a growing team.
• Take on strategic initiatives such as Customer Experience Design, Product Evangelism, or Global Expansion.
• Participate in cross‑functional projects that shape the roadmap, marketing strategy, and go‑to‑market plans.
• Attend industry conferences, workshops, and training programs—fully reimbursed by brighthush.
• Earn certifications in SaaS customer success, product management, or data analytics.

Work Environment & Culture

brighthush is built on a foundation of transparency, autonomy, and continuous improvement. We value:

• Remote Flexibility – Work from anywhere while staying connected through weekly virtual huddles and a vibrant Slack community.
• Inclusive Collaboration – Diverse teams that bring different perspectives, fostering creativity and innovation.
• Growth Mindset – Regular feedback loops, mentorship programs, and a culture that celebrates learning from failures.
• Impact‑Driven Projects – Your work directly influences customer satisfaction, product evolution, and company revenue.

Compensation & Benefits

We offer a competitive base salary ranging from $85,000 to $110,000, complemented by:

• Performance‑based bonuses tied to renewal, expansion, and customer satisfaction metrics.
• Equity options that allow you to share in brighthush’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Unlimited paid time off and a generous parental leave policy.
• Monthly wellness stipend, virtual fitness classes, and mental health resources.
• Fully remote work setup stipend and access to a global network of co‑working spaces.

How to Apply

Ready to help shape the future of bookkeeping for businesses worldwide? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Customer Success team. We’re excited to learn how your experience and passion align with our mission.

Join brighthush – Where Customer Success Meets Innovation

At brighthush, we’re not just building a product; we’re building a community of empowered users who can focus on growing their businesses, not on managing spreadsheets. If you’re driven, curious, and eager to make a tangible impact, we invite you to apply and become part of a team that values your voice, rewards your achievements, and celebrates your growth.