[Remote] Sales & Operations Manager (Bilingual C1 English & Spanish)

Note: The job is a remote job and is open to candidates in USA. Ai Case Leads is an attorney case acquisition company that delivers signed personal injury retainer agreements to law firms. The Sales & Operations Manager leads the sales floor, develops and coaches staff, oversees signed-case quality and scheduling, and ensures intake activities meet compliance requirements.

Responsibilities

• Be the answer. Reps and team leads come to you all day with questions like: Does this case qualify? Should we sign it? What do I say when they push back? You make the call quickly and correctly, and you teach people along the way so they need you less over time
• Protect every signed case. A wrong agreement, a bad signature or missing information means a re-sign, an unhappy firm and a dent in our reputation. You catch those mistakes, get them fixed fast, and track down why they happened so they stop happening
• Run the floor. Everyone clocked in. Everyone on SMS. Every shift covered, even when people request time off. You manage the schedule and the team leads so the floor never runs short
• Build better salespeople. You’ll listen to calls every week and coach reps on persuasion, rapport, objection handling and closing. You’ll know which techniques work, why they work, and how to teach them to a setter in their second week as well as a closer who has hit a plateau. You’ll also work with our trainer to make onboarding stronger
• Hold the line. You set the standard and enforce it. That means honest feedback, documented coaching, and making the hard call when someone won’t improve
• Keep us compliant. Personal injury intake is heavily regulated. You’ll make sure every call, text and signing follows consent requirements, TCPA and DNC rules, attorney advertising rules and our approved scripts, and you’ll correct anyone who drifts

Skills

• A real salesperson. You have at least 5 years in phone sales
• A proven leader. You've managed a phone-based sales or call center team of 25+ people
• A coach, not just a closer. Plenty of great closers can't teach. You can listen to a call, find the exact moment it went wrong, and show someone how to fix it
• Calm and decisive. You make dozens of judgment calls a day without waiting for permission, and you're usually right
• Detail-obsessed. You notice the unchecked box, the wrong name and the agreement that doesn't match the case
• Firm and fair. You can hold people accountable without losing the room
• MUST Speak C2 or C1 English
• A real salesperson. Car sales, insurance, solar, legal intake, high-ticket closing: we care how good you are, not which industry you came from
• A proven leader. ideally remote, and made it better. You can point to reps you developed and results you moved
• Big pluses: personal injury, mass tort or legal intake experience
• Big pluses: working knowledge of TCPA and legal marketing compliance
• Big pluses: experience with dialers like CallTools or Convoso and CRMs like GoHighLevel
• Big pluses: bilingual in English and Spanish

Benefits

• Real authority. You run the floor. You’re not a middle manager waiting on approvals.
• Direct line to the owner. You’ll work side by side with leadership and shape how the company operates and grows.
• Work that matters. Every case your team signs connects an injured person with a lawyer who can help them.
• Fully remote. Lead the team from anywhere.
• Room to grow. As we scale, this role scales with us.

Company Overview