Seasoned Customer Support Agent – Flexible Remote Work, Earn Uncapped Commission, Oxfordshire

About brighthush

brighthush is a trailblazer in the sports, leisure, and lifestyle awards sector, boasting over four decades of expertise. With a catalog of more than 15,000 award designs, we deliver personalized trophies, medals, and plaques that celebrate achievements across leagues, clubs, and corporate teams throughout the United Kingdom. Our mission is simple: combine the power of the internet, cutting‑edge technology, and a heritage of customer service excellence to provide an unrivaled selection of awards, impeccable support, and remarkable value for money. We operate as a “local shop” experience with national reach, supported by a network of dedicated Customer Champions in every region of the country.

Why Join brighthush?

At brighthush, we believe that great people create great products. We’re a family‑owned, family‑operated business that has grown with the market, and we’re now looking to expand our footprint in a rapidly evolving industry. As a remote Customer Support Agent, you’ll have the opportunity to earn a substantial extra income on a commission‑only basis while working from the comfort of your own home. Whether you’re a seasoned professional or just starting out, our flexible, cloud‑based platform allows you to work when you want, on your own schedule, and in your own space.

Key Responsibilities

• Lead Generation & Territory Management – Identify and cultivate new business opportunities within your assigned region, building a pipeline of potential clients for our award products.
• Customer Journey Support – Guide prospects and existing customers through every stage of the buying process, from initial inquiry to final delivery, ensuring a seamless, personalized experience.
• Brand Advocacy – Serve as the eyes and ears of brighthush in your area, gathering market insights, competitor activity, and customer feedback to inform strategy.
• Value‑Based Selling – Highlight the unique benefits of our award range, emphasizing quality, customization, and fast turnaround times.
• Target Achievement & Growth – Set and exceed monthly and quarterly sales targets, contributing to the overall growth of brighthush’s market share.
• Collaboration with Internal Teams – Work closely with the marketing, logistics, and design departments to ensure customer needs are met and expectations exceeded.

Essential Qualifications

• Proven experience in customer service, sales, or a related field (no prior sales experience required – we provide full training).
• Strong communication skills, both written and verbal, with a personable and confident demeanor.
• Comfortable with digital tools: email, CRM systems, video conferencing, and cloud‑based software.
• Organized, disciplined, and self‑motivated – able to manage time effectively in a remote environment.
• Passion for sports, leisure, or lifestyle activities – an interest in the products you’ll be selling will set you apart.
• Reliable internet connection, a dedicated workspace, and a telephone – the essential infrastructure for remote work.

Preferred Qualifications

• Experience in a commission‑based sales role or a background in the awards, event, or hospitality industry.
• Knowledge of local sports clubs, leagues, or corporate events in Oxfordshire and surrounding areas.
• Previous experience using CRM platforms such as HubSpot, Salesforce, or Zoho.
• Multilingual abilities – speaking additional languages can broaden your client base.

Skills & Competencies

• Relationship Building – Ability to establish trust and rapport with a diverse range of customers.
• Problem‑Solving – Quickly identify issues and propose effective solutions to keep the sales cycle moving.
• Adaptability – Thrive in a fast‑changing environment and adjust strategies based on market feedback.
• Data‑Driven Decision Making – Use metrics and analytics to refine outreach tactics and improve conversion rates.
• Team Collaboration – Work seamlessly with remote colleagues across departments, sharing insights and best practices.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As you grow in your role, you’ll have the chance to transition into senior sales, account management, or even leadership positions within our expanding organization. We provide ongoing training modules, mentorship programs, and access to industry conferences and webinars. Your success is our success – we celebrate milestones and reward high performers with additional bonus schemes after six months of proven results.

Work Environment & Company Culture

Our culture is built on trust, transparency, and a shared passion for excellence. Even though you’ll be working remotely, you’ll feel part of a vibrant, collaborative team. We host quarterly virtual coffee chats, celebrate birthdays and anniversaries, and encourage open communication through our internal chat platform. Diversity and inclusion are core values – we welcome talent from all backgrounds and strive to create an environment where everyone can thrive.

Compensation, Perks & Benefits

• Uncapped Commission – Earn as much as you can generate; there’s no cap on your earnings.
• Commission on Retained Business – Receive recurring commissions on repeat orders from loyal clients.
• Flexible Working Hours – Work from home on a schedule that fits your lifestyle.
• Cloud‑Based Software – Access all tools and resources from anywhere, anytime.
• Full Training & Support – Comprehensive onboarding, ongoing coaching, and a dedicated support team.
• Bonus Schemes – Additional incentives after six months of consistent performance.
• Health & Wellness Resources – Access to mental health support, wellness webinars, and more.
• Employee Recognition Programs – Celebrate achievements with awards, shout‑outs, and spot bonuses.

What You’ll Need to Succeed

To thrive in this role, you’ll need a blend of enthusiasm, resilience, and a proactive mindset. You’ll be the first point of contact for many of our clients, so a friendly, solution‑oriented attitude is essential. You’ll also need to be comfortable navigating digital platforms and managing your own schedule – the ability to stay organized and disciplined will set you apart from the competition.

How to Apply

If you’re ready to join a dynamic, award‑driven company and earn a substantial income from the comfort of your home, we’d love to hear from you. Click the link below to submit your application and start your journey with brighthush today.