Seasoned Customer Support Representative – Part‑Time (30 Hours/Week) – Elevate Patient Experience at brighthush

About brighthush

brighthush is a trailblazer in the medical aesthetics and healthcare arena, redefining how patients discover, access, and experience cutting‑edge treatments. Our mission is simple yet powerful: empower individuals to take control of their health and wellness through seamless, personalized care and world‑class customer support. With a culture rooted in innovation, collaboration, and excellence, brighthush invites passionate professionals to join a team that is reshaping the future of patient engagement.

Why Join brighthush?

As a part‑time Customer Support Representative, you will be the friendly voice and reliable guide that patients trust throughout their journey. You’ll work from the comfort of your own home, yet feel the pulse of a vibrant, mission‑driven organization. At brighthush, we celebrate diversity, champion continuous learning, and reward dedication with competitive compensation, flexible schedules, and a comprehensive benefits package.

Key Responsibilities

• Multi‑Channel Communication: Respond to patient inquiries via email, phone, SMS, and support tickets with professionalism, empathy, and a clear, friendly tone.
• Appointment Coordination: Schedule appointments, confirm details, and communicate next steps to patients, ensuring a smooth and transparent booking experience.
• Issue Resolution: Troubleshoot and resolve patient concerns, escalating complex issues to the appropriate teams when necessary.
• Ticket Management: Maintain an organized ticketing system, guaranteeing prompt response times and accurate documentation.
• Product Knowledge: Develop a deep understanding of brighthush’s services and offerings to provide accurate, insightful assistance.
• Feedback Loop: Capture and document patient insights, contributing to continuous improvement of support processes and overall satisfaction.
• Team Collaboration: Work closely with cross‑functional teammates—marketing, sales, and clinical staff—to deliver a seamless, unified patient experience.
• Quality Assurance: Participate in regular quality reviews, share best practices, and help refine support protocols.

Essential Qualifications

• Minimum of 2 years of customer service experience in a fast‑paced environment.
• Exceptional written and verbal communication skills, with a natural ability to convey empathy and clarity.
• Proficiency with email, SMS, CRM systems, and ticketing tools (Zendesk preferred).
• Strong critical‑thinking and problem‑solving abilities, capable of making quick, effective decisions.
• Highly organized, with proven multitasking and prioritization skills.
• Collaborative mindset and willingness to support teammates and cross‑functional initiatives.
• Genuine passion for helping people and creating positive, memorable experiences.

Preferred Qualifications

• Experience in medical aesthetics or healthcare customer support.
• Prior remote work experience, demonstrating self‑discipline and time‑management.
• Familiarity with Zendesk or similar ticketing platforms.
• Basic understanding of medical terminology and patient privacy regulations (HIPAA).
• Previous exposure to scheduling software and appointment‑management systems.

Skills & Competencies

• Customer‑centric mindset with a knack for turning challenges into opportunities.
• Excellent listening skills and the ability to read between the lines of patient communication.
• Adaptability to evolving technologies and processes.
• Strong organizational tools: calendar management, task lists, and CRM navigation.
• Data‑driven approach: comfortable reviewing metrics, identifying trends, and suggesting improvements.
• Team player who thrives in a collaborative, remote environment.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Support Representative, you will gain access to:

• Ongoing training modules covering product knowledge, customer psychology, and advanced communication techniques.
• Mentorship from seasoned support leaders and cross‑functional experts.
• Clear pathways to senior support roles, team lead positions, or transition into product, marketing, or clinical support.
• Participation in innovation workshops, hackathons, and quarterly strategy sessions.
• Regular performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture

brighthush champions a flexible, inclusive culture that values work‑life balance and personal growth. Our remote‑first model means you can work from anywhere while staying connected through:

• Weekly virtual huddles, knowledge‑sharing sessions, and social events.
• State‑of‑the‑art collaboration tools (Slack, Zoom, Asana).
• Access to cutting‑edge technology and software that streamline support workflows.
• A supportive community that celebrates achievements, encourages experimentation, and rewards initiative.

Compensation, Perks & Benefits

We offer a competitive hourly rate that reflects your experience and the value you bring to our patients. In addition:

• Potential for overtime and performance bonuses.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible scheduling.
• Access to professional development courses and certifications.
• Employee wellness programs, mental health resources, and a supportive HR team.

How to Apply

If you are a motivated, customer‑focused professional who thrives in a dynamic, remote environment, we want to hear from you! Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Please include any relevant certifications or experience with medical aesthetics or healthcare support.

Important Notes

• All applicants must pass a standard background check, including a drug screen.
• By providing your phone number, you consent to receive communications via phone or text.
• Applicants must be legally authorized to work in the United States.

Join brighthush today and become a pivotal part of a team that is redefining patient care. Your expertise will help patients feel heard, supported, and empowered every step of the way. Apply now and elevate your career to new heights!